We are sorry to hear that you are experiencing difficulties using our product.
I’d like to start off by saying thank you for purchasing our product, and by suggesting that you give us a call so that we can better assist you with setting up your system. This will insure that the system is set up correctly and give us the opportunity to help you get a better understanding on how the system works.
Please make sure that the password being inputted for the Wi-Fi network selected is accurate and that you have enough bandwidth available for the camera to connect.
NOTE: It may take up to 5 minutes for the camera to establish the connection when setting up Wi-Fi for the first time.
Please do not hesitate to contact our support team if you require further assistance or have any additional questions.
Sincerely,
SM Tech Support
1-888-977-3777
M-F, 8:30am -5:30pm Pacific