James, Thank you for contacting us. I was able to locate your telephone call and it is my understanding you have recently installed your Clopay garage door and was wanting a quote to convert your springs from EZ torsion springs to standard torsion springs. I am so sorry for your experience, but in order to properly quote for the standard torsion springs, we would need to have the Serial # PID # from the label on inside of door or the information on the label on side of the door panels. The reason we need to obtain this information is to be able to pull your order to review the door configuration, which includes not only the Model #, but also includes the windows and track on your door. Since you were unable to locate the needed labels, we provided you the contact information for your nearest Clopay dealer. I certainly hope you were able to contact the Clopay dealer and obtain the standard torsion springs. If not, please contact Clopay at reviews@clopay.com. Thanks! The Clopay Team.