#1 Home Improvement Retailer

Customer Reviews for MOEN Chateau 2-Handle Deck-Mount Roman Tub Faucet in Chrome (Valve Included)

Internet #100073143

Model #4902

Store SKU #1007185475

  • Includes required valve for installation
  • Roman tub faucet and two acrylic knobs
  • ADA compliant

Customer Reviews

  • 3.9
    out of 27 reviews
  • 89% recommend this product
Filter by:
Showing 1-27 of 27 reviews
The piping was so minimal our plumber had us return...
The piping was so minimal our plumber had us return it because it would have taken an hour to fill the tub.
by
Response from Moen Plus SupportNov 16, 2021
Hello KARI and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Chateau 2-Handle Deck-Mount Roman Tub Faucet in Chrome (Valve Included) did not meet your expectations. We are sorry you decided to return this product and we hope you will give us a try again in the future. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am - 7:00 pm (EST). Moen
    I would have rated it a five but it takes...
    I would have rated it a five but it takes a very long time to fill a whirlpool tub. Twice as long as the original faucet did. Also I had to pay $5.00 to have Moen send me the cartridge filter removal tool as it was not included with the faucet.
    by
    This should say water saver in description. Takes forever to fill a tub, but it looks nice. It's ...
    This should say water saver in description. Takes forever to fill a tub, but it looks nice. It's easy to keep shiny clean.
    by
    • Recommended
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    Very easy looks great it’s awesome
    Very easy looks great it’s awesome
    by
    • Recommended
    I love the look, did not realize it was a...
    I love the look, did not realize it was a water saver (Took over 30 minutes to fill the tub).
    by
    • Verified Purchase
    Really nice!...
    Really nice!
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    Response from MoenDec 26, 2019
    Hello HomeDepotCustomer and thank you for the rating you posted on the Home Depot website about the Moen Chateau 2-Handle Deck-Mount Roman Tub Faucet with Valve in Chrome. The Moen Chateau 2-Handle Deck-Mount Roman Tub Faucet with Valve in Chrome has been thoughtfully designed, manufactured under strict quality guidelines to provide you with years of dependable and beautiful service and is also backed by Moen’s lifetime limited warranty to the original product purchaser. For installation, technical and warranty assistance, you can call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
    • Verified Purchase
    Easy to install and works great....
    Easy to install and works great.
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Easy installation, but not enough water comes out of spout...
    Easy installation, but not enough water comes out of spout
    by
    Response from MoenApr 10, 2019
    Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Chateau 2-Handle Deck-Mount Roman Tub Faucet with Valve. We are sorry to hear that the water pressure seems to be low. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
    • Verified Purchase
    Wonderful addition to the bathroom....
    Wonderful addition to the bathroom.
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    easy to assemble and looks good as I needed the round knob handles. However the valve cartridges ...
    easy to assemble and looks good as I needed the round knob handles. However the valve cartridges are set for lever handles rather than knobs so they turn in opposite directions which is very distracting. I had to order another stem extension (i.e a second "hot" stem extension to attach to the cold water cartridge) to get them to turn the same direction. Moen service was very helpful and sent it to me quickly. The flow is not as fast as my previous unit but is adequate.
    by
    Response from MoenMar 28, 2019
    Thank you ralph so much for the feedback you posted on Home Depot’s website. If you have any further questions regarding Moen products or warranty assistance, please contact us at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Ok faucet
    Easy enough to install, looks ok. Chrome base of handles is plastic - not pleased about that. Low flow - due to diameter of lines included in kit - makes little sense for a bath application. Functional.
    by
      Looks great, acts like it's restricted flow
      Fills tub very slowly, nice look, easy to install.
      by
      Response from Moen Plus SupportOct 20, 2021
      Hello Justin C and thank you for the feedback you posted on the Moen website. The Moen 4902 Chateau Two-Handle Roman Tub Faucet will have an average flow rate that can range from 13-16 gpm depending on the pressure in the home. All Moen Products comply with the Federal Law. We are sorry that this Moen product did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
        5 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        4 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        need to return/exchange because it did not fit my plumbing...
        need to return/exchange because it did not fit my plumbing
        by
        • Verified Purchase
        Cheap but did the job. You can tell it’s not...
        Cheap but did the job. You can tell it’s not high quality, but I just needed a faucet before Christmas.
        by
        • Verified Purchase
        The faucet is stylish, operates easily, and was easy to...
        The faucet is stylish, operates easily, and was easy to install.
        by
        • Verified Purchase
        Flow is slowed by tiny (1/4" i.d.?) tubes connecting valves to faucet. But fit and finish are the...
        Flow is slowed by tiny (1/4" i.d.?) tubes connecting valves to faucet. But fit and finish are the best, everything is rock-solid. Bundling trim & valves is brilliant--not all garden tub trim fits the same maker's valves, I discovered, after ordering a Price Pfister set. Avoid return hassles and consequent delays--stay away from Price Pfister and buy this Moen!
        by
        • Verified Purchase
        • Recommended
        Very good quality. Easy to assemble. Water pressure is terrible, and no way to adjust.
        Very good quality. Easy to assemble. Water pressure is terrible, and no way to adjust.
        by
        • Verified Purchase
        • Recommended
        GOOD FIND
        AFFORDABLE, EASY TO INSTALL, NO EXTRA PIPING KIT NEEDED. VERY PLEASED. THESE FIXTURES REPLACED THE 22 YEAR OLD FIXTURES AND LOOK FABULOUS -NEW AND SHINY!
        by
        • DIY
        • Verified Purchase
        • Recommended
        Nice quality but low flow
        This faucet only flows the same amount of water as a sink faucet.Very low flow,15 minutes to fill the tub. More than likely it is built to EPA water saving standards and will never completely fulfill its purpose. It is built very nice but the crossover tubes from the valves to the faucet are very small diameter wise and will never be able to have much flow.
        by
        • DIY
        • Verified Purchase
        2 found this review helpful
        Very nice looking faucet
        Lowes had the same faucet for $2.00 less but the shipping was $65.00. The shipping was only $5.00 and some change from Home Depot. It arrived quickly and so far it works like it is supposed to.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        Excellent for an irregular installation
        We purchased this faucet to install on an older Jacuzzi tub to replace a "waterfall" style that was corroded and leaking. We first purchased a standard 8"-spread faucet, but found that a one-piece unit could not be installed properly because it was hitting the jet tubes. There were already five holes drilled out on the tub deck and didn't want to make more, so we were looking for a faucet where the spigot and knobs could be installed in any configuration with flexible connections between them, much like the waterfall faucet had been. With the live, online help and the schematic drawings available, we determined that this faucet would work. We ordered on a Saturday and the product arrived carefully packaged the following Wednesday. We were able to install it completely in less than an hour. The knobs are both installed to the right of the spigot, about 7-10 inches away from it. The "crystal" knobs are not the most stylish, but we may attempt to replace them with something more modern later on. It's an excellent value and seems to be good quality.
        by
        • Verified Purchase
        • Recommended
        5 found this review helpful
        Showing 1-27 of 27 reviews

        Frequently Bought Together

        +
        +
        Price:
        $135.75

        Compare Similar Items

        current item

        Spout Type

        Mid Arc

        Tub

        High Arc

        High Arc

        Handle Type

        Lever Handle

        Lever Handle

        Lever Handle

        Lever Handle

        Features

        No Additional Features

        Ceramic Disc Valves

        No Additional Features

        Adjustable Flow Rate

        Included Components

        Handles

        Handles

        No Additional Items

        All Mounting Hardware, Handles

        Number of Faucet Handles

        Double Handle

        Double Handle

        Double Handle

        Double Handle