The piping was so minimal our plumber had us return...
The piping was so minimal our plumber had us return it because it would have taken an hour to fill the tub.
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Response from Moen Plus SupportNov 16, 2021
Hello KARI and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Chateau 2-Handle Deck-Mount Roman Tub Faucet in Chrome (Valve Included) did not meet your expectations. We are sorry you decided to return this product and we hope you will give us a try again in the future. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am - 7:00 pm (EST).
Jun 1, 2021
I would have rated it a five but it takes...
I would have rated it a five but it takes a very long time to fill a whirlpool tub. Twice as long as the original faucet did. Also I had to pay $5.00 to have Moen send me the cartridge filter removal tool as it was not included with the faucet.
I love the look, did not realize it was a water saver (Took over 30 minutes to fill the tub).
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Verified Purchase
Feb 13, 2020
Really nice!...
Really nice!
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Verified Purchase
Dec 25, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from MoenDec 26, 2019
Hello HomeDepotCustomer and thank you for the rating you posted on the Home Depot website about the Moen Chateau 2-Handle Deck-Mount Roman Tub Faucet with Valve in Chrome. The Moen Chateau 2-Handle Deck-Mount Roman Tub Faucet with Valve in Chrome has been thoughtfully designed, manufactured under strict quality guidelines to provide you with years of dependable and beautiful service and is also backed by Moen’s lifetime limited warranty to the original product purchaser. For installation, technical and warranty assistance, you can call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Verified Purchase
Aug 13, 2019
Easy to install and works great....
Easy to install and works great.
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Verified Purchase
Jul 3, 2019
4 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Apr 9, 2019
Easy installation, but not enough water comes out of spout...
Easy installation, but not enough water comes out of spout
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Response from MoenApr 10, 2019
Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Chateau 2-Handle Deck-Mount Roman Tub Faucet with Valve. We are sorry to hear that the water pressure seems to be low. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Verified Purchase
Feb 19, 2019
Wonderful addition to the bathroom....
Wonderful addition to the bathroom.
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Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Aug 21, 2018
easy to assemble and looks good as I needed the round knob handles. However the valve cartridges ...
easy to assemble and looks good as I needed the round knob handles. However the valve cartridges are set for lever handles rather than knobs so they turn in opposite directions which is very distracting. I had to order another stem extension (i.e a second "hot" stem extension to attach to the cold water cartridge) to get them to turn the same direction. Moen service was very helpful and sent it to me quickly.
The flow is not as fast as my previous unit but is adequate.
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Response from MoenMar 28, 2019
Thank you ralph so much for the feedback you posted on Home Depot’s website. If you have any further questions regarding Moen products or warranty assistance, please contact us at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
Verified Purchase
Recommended
1 found this review helpful
May 22, 2018
Ok faucet
Easy enough to install, looks ok. Chrome base of handles is plastic - not pleased about that. Low flow - due to diameter of lines included in kit - makes little sense for a bath application. Functional.
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Customer review from moen.com
Mar 30, 2018
Looks great, acts like it's restricted flow
Fills tub very slowly, nice look, easy to install.
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Response from Moen Plus SupportOct 20, 2021
Hello Justin C and thank you for the feedback you posted on the Moen website. The Moen 4902 Chateau Two-Handle Roman Tub Faucet will have an average flow rate that can range from 13-16 gpm depending on the pressure in the home. All Moen Products comply with the Federal Law. We are sorry that this Moen product did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Customer review from moen.com
Feb 14, 2018
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Feb 1, 2018
4 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Jan 12, 2018
need to return/exchange because it did not fit my plumbing...
need to return/exchange because it did not fit my plumbing
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Verified Purchase
Jan 2, 2018
Cheap but did the job. You can tell it’s not...
Cheap but did the job. You can tell it’s not high quality, but I just needed a faucet before Christmas.
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Verified Purchase
Dec 19, 2017
The faucet is stylish, operates easily, and was easy to...
The faucet is stylish, operates easily, and was easy to install.
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Verified Purchase
May 30, 2017
Flow is slowed by tiny (1/4" i.d.?) tubes connecting valves to faucet. But fit and finish are the...
Flow is slowed by tiny (1/4" i.d.?) tubes connecting valves to faucet. But fit and finish are the best, everything is rock-solid. Bundling trim & valves is brilliant--not all garden tub trim fits the same maker's valves, I discovered, after ordering a Price Pfister set. Avoid return hassles and consequent delays--stay away from Price Pfister and buy this Moen!
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Verified Purchase
Recommended
Jan 7, 2017
Very good quality. Easy to assemble. Water pressure is terrible, and no way to adjust.
Very good quality. Easy to assemble. Water pressure is terrible, and no way to adjust.
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Verified Purchase
Recommended
Apr 27, 2016
GOOD FIND
AFFORDABLE, EASY TO INSTALL, NO EXTRA PIPING KIT NEEDED. VERY PLEASED. THESE FIXTURES REPLACED THE 22 YEAR OLD FIXTURES AND LOOK FABULOUS -NEW AND SHINY!
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DIY
Verified Purchase
Recommended
Dec 14, 2014
Nice quality but low flow
This faucet only flows the same amount of water as a sink faucet.Very low flow,15 minutes to fill the tub. More than likely it is built to EPA water saving standards and will never completely fulfill its purpose. It is built very nice but the crossover tubes from the valves to the faucet are very small diameter wise and will never be able to have much flow.
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DIY
Verified Purchase
2 found this review helpful
Aug 31, 2011
Very nice looking faucet
Lowes had the same faucet for $2.00 less but the shipping was $65.00. The shipping was only $5.00 and some change from Home Depot. It arrived quickly and so far it works like it is supposed to.
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Verified Purchase
Recommended
2 found this review helpful
Mar 8, 2010
Excellent for an irregular installation
We purchased this faucet to install on an older Jacuzzi tub to replace a "waterfall" style that was corroded and leaking. We first purchased a standard 8"-spread faucet, but found that a one-piece unit could not be installed properly because it was hitting the jet tubes. There were already five holes drilled out on the tub deck and didn't want to make more, so we were looking for a faucet where the spigot and knobs could be installed in any configuration with flexible connections between them, much like the waterfall faucet had been. With the live, online help and the schematic drawings available, we determined that this faucet would work. We ordered on a Saturday and the product arrived carefully packaged the following Wednesday. We were able to install it completely in less than an hour. The knobs are both installed to the right of the spigot, about 7-10 inches away from it. The "crystal" knobs are not the most stylish, but we may attempt to replace them with something more modern later on. It's an excellent value and seems to be good quality.