kstorm,
Thank you for your review. We are sorry to learn of the issue that you have experience with the hardware. We would be able to send you replacement installation hardware if you would like. Please call our Consumer Care Center at 1.888.722.6488, and reference case #169542. Representatives are available from 8am to 5pm, CST, Monday through Friday, and will be more than happy to assist you.
Kindest Regards,
Bemis Customer Service