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Customer Reviews for South Shore Step One Queen-Size Platform Bed in Natural Maple

Internet #203008397

Model #3013233

  • Maple platform bed designed to match and complement your bedroom
  • 3-sided molding keeps your mattress in place
  • 5-year quality guarantee for your satisfaction

Customer Reviews

  • 3.8
    out of 155 reviews
  • 78% recommend this product
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Showing 1-30 of 155 reviews
One piece of the wood has been painted on the wrong side
One piece of the wood has been painted on the wrong side; the exterior should have been painted.
by
Response from South Shore TeamMar 1, 2024
Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you with the warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / services@southshorefurniture.com SouthShore
    I love this bed frame, it was easy to assemble. Great condition
    I love this bed frame, it was easy to assemble. Great condition
    by
    Response from SouthShoreCustomerServiceJun 6, 2020
    Thank you so much for this great review. We are glad to hear that everything went well for the assembly and that you like the item :) SouthShoreFurniture
    • Verified Purchase
    • Recommended
    This is a great simple product simple to put together thank you home depot.
    This is a great simple product simple to put together thank you home depot.
    by
    Response from SouthShoreCustomerServiceMar 5, 2020
    Hello, thank you for taking the time to leave this amazing 5 stars review! We are thrilled to hear you like the final result :) Thank you for choosing South Shore! SouthShoreFurniture
    • Verified Purchase
    • Recommended
    Ankle Biter
    I have incredibly mixed feelings about this product, but you'll understand soon enough why I gave it only 1 star. My fiance and I moved into a small basement apartment and quickly realized our queen box spring would not fit down the narrow stairs. We ordered this platform for our bed. Pros- Affordable, Sturdy, Lovely, Matched our Headboard, we don't have to sleep on our mattress on the floor anymore, it arrived quickly, it was easy to assemble. 5/5 Cons- Although it came in pieces some of those pieces were very heavy to move downstairs. The delivery driver struggled with it as well. and of course.... the corners. The platform itself is slightly larger than the dimensions of our standard queen sized mattress, which means that unless you want a 5 inch gap between the wall and your mattress, the edges will stick out. These sharp, dark, solid wood edges reach out into the safe space around your bed and when one is half asleep trying to walk to the bathroom at 3 am, it strikes. It strikes and you are instantly filled with the horrifying pain, frustration, and rage of a thousand stubbed toes as your ankle connects with that frigging wood corner. I'm lucky to be a healthy young woman with solid bones cause I swear some days I thought my leg would snap like a twig connecting with this barge. And of course it's 3 am and your guy is fast asleep so you do that awkward "silent scream from horror movies where the killer is in the next room" bit and try to be a good roommate while your leg wants to fall off and you bite back tears. But it's OK because the frame has attacked him too on several occasions. My ankles are so bruised and swollen you have no idea. It preys upon the area of your body that has the least amount of body fat and sinks its teeth in when you are most vulnerable. Beach season is coming ladies and I look like a .....I can't even think of an appropriate analogy for my condition because what hobby results in this kind of severe ankle bruising??? Jump ropers maybe??? I've attached a photo of our dollar store solution in hopes to impress upon you the severity of the situation. Don't judge. If this fails I'm digging out my Dad's jigsaw and cutting the corners off all together. Who cares? My bedroom ain't ending up on the cover of House & Home and I refuse to dismantle the beast and return to our floor mattressy ways. Thanks for reading. Please send ice packs. In summary, 1/5 room looks great, my ankles look bad.
    by
    Response from South Shore TeamJun 3, 2019
    Hi Becs, thank you for taking the time to leave us a review. I do want to apologize about the sharp edges on the bed and all the inconvenience it may have caused. I really do hope your ankles are looking better for these upcoming warm weeks. In the case this situation is still happening please give our customer service a call directly at 1-800-290-0465. We will do anything needed to make sure no harm is happening. Thank you for an awesome read! SouthShore
      My bed came broke.
      My bed came broke.
      by
      Response from South Shore TeamMar 31, 2019
      Hello Alexis, thank you so much for your review. Please keep in mind our customer service is always willing to help, anywhere from missing/damaged pieces to assistance with assembly over the phone. It is our pleasure to assist you if you wish to contact us @ 1-800-290-0465 to make this right! SouthShore
        • Recommended
        Great platform
        Fun and easy to assemble, good quality at an excellent Value.
        by
        • DIY
        • Verified Purchase
        • Recommended
        Decent price but very cheap materials
        Description is accurate, however the support underneath the pressboard base is minimal. Don't step across it while attaching the headboard like I did.
        by
          1 found this review helpful
          Outstanding bed, easy to assemble.
          Surprised these cost less and appear sturdier than from Ikea. I got this for appearance but also because my cats were always running under my bed at night....no more!! I put it together by myself in just about an hour. I used a cordless screwdriver which helped quite a bit . My queen mattress fits easily with about 1 inch around all sides to spare . I did choose to also put my box spring on top because I just don't like having a low bed . Highly recommend, though my cats strongly disagree.
          by
          • DIY
          • Recommended
          7 found this review helpful
          Bad Quality
          I purchased this bed frame and was extremely disappointed to find that it was split down the middle when opening the box. I'm sure this happened during shipping, but the product is obviously not sturdy or good quality if it cracks that easily. I would be scared to sleep on this flimsy material.
          by
            1 found this review helpful
            Beware the Headboard!!
            Make sure you have a well equipped workshop and a handyman around if you purchase the headboard. We purchased this set (6 drawer dresser, night table, platform bed and headboard) -- after several weeks on backorder, everything arrived in great condition. Assembly instructions were clear (better than the average Swedish box store items with spare screws/dowels etc galore) -- but still required most of our free time this week to pull it all together. So...tonight, we completed the project (or so we thought)....last step was to screw headboard onto platform...NOT SO FAST! The headboard was 5 inches TOO TALL, and a whopping 6 7/8 inches TOO WIDE for the platform. Nothing would work short of ...well, cutting it shorter and smaller. Left messages with South Shore and called homedepot.ca 1-800#. I pointed out the problem and suggested: 1. they check the website (for review posted by someone else Feb 27) 2. order the bed and headboard and assemble it themselves 3. connect with South Shore Despite us not being the first to report this -- they seem surprised. So to those of you out there who have invested 15+ hours assembling -- and run into the same issue: here's the fix: Cut the sides 5 inches shorter and 6 7/8 inches on the width to make a perfect fit for a double bed...Good luck! Photos attached
            by
              Platform bed- great buy!
              Easy to put together, materials are strong and solid.
              by
              Response from South Shore TeamMar 11, 2024
              Hello
              Thank you very much for taking the time to leave such a good review. We truly appreciate it! SouthShore
              • Verified Purchase
              • Recommended
              Not my best purchase ever.
              Too heavy and I regret having bought it. The presswood is also not all that robust.
              by
              • Verified Purchase
              Best Platform Bed!
              Previously owned a Queen size and waited a long time for King size to come back in stock. I've owned the queen size platform bed for 15 years and it's like new! Survived 2 moves. Once it's built, it's sturdy as a rock. LOVE IT! Beats any metal frame bed. Keeps the mattress flat and firm, unlike metal frames with box springs and beds with slats (which do NOT give the same support). Moved my old King size mattress from our metal frame with box springs and it feels like a new mattress. No more caving in the middle and slept way better. Will be purchasing again soon!
              by
                affordable
                I love this bed! Very affordable and easy to get into my apartment!
                by
                Response from South Shore TeamAug 24, 2023
                Hello!
                Thank you so much for this great review. We are glad to hear that you like our furniture! If you need any assistance don't hesitate to contact us at services@southshorefurniture.com and our team will be more than happy to assist you :) SouthShore
                  Nice Quality Overall
                  Easy to put together; can be done solo. Packed to prevent scuff (better than most furniture I’ve purchased online). Nice quality wood.
                  by
                  Response from Customer Service Jan 29, 2023
                  Dear Sir or Madam, thank you so much for taking the time to write us such a wonderful review! We are thrilled to hear you are satisfied with your South Shore experience. We're happy you're happy!
                  • Verified Purchase
                  • Recommended
                  10 star amazing !!!!
                  My son has this bed in queen and it’s so sturdy & overall amazing. We want the same one in king size for our bedroom because there is no bed as well built as this. It’s out of stock everywhere & we need it!!! Please.
                  by
                  Response from Customer Service Feb 1, 2021
                  Dear Sir or Madam, thank you for taking the time to share your experience with us and we're excited to hear that you are satisfied with your finished product. You may reach out to our Customer Service team so we may assist with the inventory inquiries. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
                    • Recommended
                    Easy to build.
                    Easy to build, good enough bed. Would recommend to any one needing a reliable platform bed.
                    by
                    • Verified Purchase
                    • Recommended
                    Bed frames
                    Love the bed frames exactly what we were looking for
                    by
                    • Verified Purchase
                    • Recommended
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    Response from SouthShoreCustomerServiceSep 5, 2020
                    Hello, thank you for the good review :) SouthShoreFurniture
                    • Verified Purchase
                    Easy to put together. Great solid consistent support. ...
                    Easy to put together. Great solid consistent support. Highly recommend it.
                    by
                    • Verified Purchase
                    Easy to assemble and great for the price. I put...
                    Easy to assemble and great for the price. I put LED strip lights on it and it’s awesome.
                    by
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    Response from SouthShoreCustomerServiceAug 26, 2020
                    Dear Sir or Madam, thank you for taking the time to share your rating with us and we'd like to invite you reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    • Verified Purchase
                    Very easy to put together and very sturdy. Im a rather large individual and was a little worried ...
                    Very easy to put together and very sturdy. Im a rather large individual and was a little worried about how it would hold up. Wood used is not heavy at all but once put together it becomes a strong structure
                    by
                      • Recommended
                      Only okay
                      The platform was only ok. Harder to assemble than we'd foreseen, and lower than we expected. Also once it is in use the two halves keep disassembling and you have to push them back together every time you make your bed.
                      by
                      Response from SouthShoreCustomerServiceAug 7, 2020
                      Dear Viviane, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
                      • Verified Purchase
                      Ok but not perfect
                      Ok base not the best for sure but ok for the low price
                      by
                      Response from SouthShoreCustomerServiceAug 7, 2020
                      Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
                      • Verified Purchase
                      Beautifull and strong!...
                      Beautifull and strong!
                      by
                      Response from SouthShoreCustomerServiceJul 4, 2020
                      Hello, thank you for taking the time to leave this amazing 5 stars review and for choosing our company for your furniture needs! We are thrilled to hear you like the final result :) Have a wonderful day! SouthShoreFurniture
                      • Verified Purchase
                      Corners are too sharp and hurts me alot...
                      Corners are too sharp and hurts me alot
                      by
                      Response from SouthShoreCustomerServiceJul 4, 2020
                      Hi, we truely feel sorry for the inconvenience you have experienced with your new South Shore product, this is certainly not the type of experience we wanted you to have. I simply wanted to let you know that our products are coming with a 5-year warranty. So, if you could contact our customer service team at 1-800-290-0465 or service@southshorefurniture.com, it would be our pleasure to rectify this for you. Have a wonderful day! SouthShoreFurniture
                      • Verified Purchase
                      I thought it was a nice bed, but I bought...
                      I thought it was a nice bed, but I bought it for my grandson. If I get the chance to sleep on it, I may want to get one for myself as I need a new bed.
                      by
                      Response from SouthShoreCustomerServiceJul 4, 2020
                      Hello, thank you for taking the time to leave such a nice review and for choosing our company for your furniture needs! We hope that your grandson enjoys his new South Shore bed and that you'll enjoy it as well. :) Have a wonderful day! SouthShoreFurniture
                      • Verified Purchase
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      Showing 1-30 of 155 reviews