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Customer Reviews for South Shore Step One Full-Size Platform Bed in Natural Maple

Internet #203008398

Model #3013234

  • Platform bed does not require a box spring
  • Some minor assembly is required; all tools provided
  • Includes moulding on three sides for added style

Customer Reviews

  • 3.8
    out of 143 reviews
  • 76% recommend this product
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Showing 1-30 of 143 reviews
I was nervous because some of the reviews weren't so...
I was nervous because some of the reviews weren't so great, but it is very sturdy and has the exact look my son wanted, kind of a dorm look. Not all the parts were labeled, but it was still easy to assemble. It took my husband and myself one episode of Catfish to assemble. I'm going to paint the top black to look more cohesive where the mattress doesn't fully cover.
by
Response from SouthShoreCustomerServiceMar 5, 2020
Hello, thank you for taking the time to leave this amazing 5 stars review! We are thrilled to hear you like the final result :) Thank you for choosing South Shore! SouthShoreFurniture
  • Verified Purchase
100% cheap junk. This bed frame was shipped to my house on January 11,2019, super heavy and awful...
100% cheap junk. This bed frame was shipped to my house on January 11,2019, super heavy and awful packaging to carry in. It was put together within the following week. As of today it’s garbage... my son no longer has a place to sleep, the particle board underneath splintered. **See attached picture
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Response from South Shore TeamMar 29, 2019
hello and thank you for taking your time to provide this feedback, we are surely sorry for any inconveniences you may have experienced. Please contact me directly for assistance with your bed, since we are able to help to get your bed to work as it should.
Lily/South Shore Team :) SouthShore
    This product is very heavy. Even though the box looked okay at in-store pick up several pieces we...
    This product is very heavy. Even though the box looked okay at in-store pick up several pieces were broken internally once the box was opened. The wood colors varied greatly, holes were drilled incorrectly, and the quality is not great overall. I don't think I would recommend this product.
    by
    • Verified Purchase
    3 found this review helpful
    Great bed for value. Works great for my son. Easy to assemble, my 11 year helped his Dad put it ...
    Great bed for value. Works great for my son. Easy to assemble, my 11 year helped his Dad put it together.
    by
    • Verified Purchase
    • Recommended
    Perfect platform for a loveseat!
    We purchased this full sized platform bed for use in the "man cave" as we had 2 love seats with consoles, one behind the other. It needed just that little lift so the person(s) sitting behind the first set can see the TV. We measure the seats, the platform and everything else to make sure this would work. It arrived promptly, free shipping. Easy to put together. Sturdy and sleek. I would say the hardest part was bringing this 100+ pound box up the stairs! Once put together, we reinforced the top piece( where the mattress would lay) with another piece of plywood. I painted it black and it's a perfect fit. Much more cost effective than building a platform yourself. We are so please with the way this turned out. It definitely did the trick as you can see in the picture. Now, if you're looking for a platform for a full sized bed, this is the one.
    by
    • DIY
    • Verified Purchase
    • Recommended
    Mishandled unit
    Upon unpacking the P2 end of bed trim piece was split and broken off in 2 pcs. If it were any of the other side rails I would have had to return it due to construction, which would have been a major pain as bed with box unopened is heavy. At this moment the end trim piece is clamped and glued when installed I hope it resolves the next problem which is catching your legs on the corners. My daughters friend has a nice scrape from this, Time will tell...Easy to assemble...I'm not sure how long it will last, but it's what my daughter wanted.
    by
    • DIY
    • Verified Purchase
    5 found this review helpful
    Best Platform Bed!
    Previously owned a Queen size and waited a long time for King size to come back in stock. I've owned the queen size platform bed for 15 years and it's like new! Survived 2 moves. Once it's built, it's sturdy as a rock. LOVE IT! Beats any metal frame bed. Keeps the mattress flat and firm, unlike metal frames with box springs and beds with slats (which do NOT give the same support). Moved my old King size mattress from our metal frame with box springs and it feels like a new mattress. No more caving in the middle and slept way better. Will be purchasing again soon!
    by
      Great guest bed.
      Was available in the time frame they promised. The bed frame was easy to put together. Nice clean lines and a finished edge. All in all very happy with my purchase. Thank you.
      by
      Response from South Shore TeamSep 11, 2023
      Hello Sheryl,
      thank you very much for taking the time to leave such a good review. We truly appreciate it :) SouthShore
      • Verified Purchase
      • Recommended
      Nice Quality Overall
      Easy to put together; can be done solo. Packed to prevent scuff (better than most furniture I’ve purchased online). Nice quality wood.
      by
      Response from Customer Service Jan 29, 2023
      Dear Sir or Madam, thank you so much for taking the time to write us such a wonderful review! We are thrilled to hear you are satisfied with your South Shore experience. We're happy you're happy!
      • Verified Purchase
      • Recommended
      10 star amazing !!!!
      My son has this bed in queen and it’s so sturdy & overall amazing. We want the same one in king size for our bedroom because there is no bed as well built as this. It’s out of stock everywhere & we need it!!! Please.
      by
      Response from Customer Service Feb 1, 2021
      Dear Sir or Madam, thank you for taking the time to share your experience with us and we're excited to hear that you are satisfied with your finished product. You may reach out to our Customer Service team so we may assist with the inventory inquiries. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
        • Recommended
        Don’t buy this it’s just compressed paper it will fall...
        Don’t buy this it’s just compressed paper it will fall apart before you even put it together
        by
        Response from SouthShoreCustomerServiceAug 26, 2020
        Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
        • Verified Purchase
        Went together very well. Love this platform bed!!...
        Went together very well. Love this platform bed!!
        by
        • Verified Purchase
        by
        • Verified Purchase
        It is an amazing bed, I bought it for my daughter and she loves it
        It is an amazing bed, I bought it for my daughter and she loves it
        by
        Response from SouthShoreCustomerServiceAug 22, 2020
        Thank you so much for this great review. We are glad to hear that you like our furniture :) SouthShoreFurniture
          • Recommended
          Sturdy
          It looks exactly like the picture....i love it highly. Suggest the platform bed to others
          by
          • Verified Purchase
          • Recommended
          I have had this bed platform for just over a month Never stayed together correctly And now today...
          I have had this bed platform for just over a month Never stayed together correctly And now today my son went to get out of the bed and the side rail cracked in half It’s now in the dumpster and his mattress sits on the floor. Very unhappy with this purchase as I work paycheck to paycheck and cannot afford to get him another bed right now
          by
          Response from SouthShoreCustomerServiceJul 31, 2020
          Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and send replacement panels. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            I felt like it would be alot sturdier for the...
            I felt like it would be alot sturdier for the price.Also one of the corners has some deep scratches.
            by
            Response from SouthShoreCustomerServiceJul 10, 2020
            Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
            • Verified Purchase
            Easy to put together, nice and comfortable sleep....
            Easy to put together, nice and comfortable sleep.
            by
            • Verified Purchase
            The bed is poorly made. When put together it slides...
            The bed is poorly made. When put together it slides across the floor every time my daughter gets into bed. The directions have you put it together wrong and if you try to correct, you ruin the wood. We will be taking apart and returning so we can buy something that is safer.
            by
            • Verified Purchase
            Great bed. The top planks aren’t as sleek or seamless...
            Great bed. The top planks aren’t as sleek or seamless they seem, though I do like the bed, the dimensions are actually a little large for a full. And would technically fit a queen
            by
            Response from SouthShoreCustomerServiceJun 19, 2020
            Hello, thank you for taking the time to leave a review! We will certainly take your comments into consideration for the future. Have a great day! SouthShoreFurniture
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from SouthShoreCustomerServiceJun 14, 2020
            Hello, thank you for taking the time to leave such a nice review and for choosing our company for your furniture needs! Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from SouthShoreCustomerServiceJun 14, 2020
            Hello, thank you for taking the time to leave this amazing 5 stars review and for choosing our company for your furniture needs! :) Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            Pretty much what I ordered and easy to assemble...
            Pretty much what I ordered and easy to assemble
            by
            Response from SouthShoreCustomerServiceJun 7, 2020
            Hello, thank you for taking the time to leave such a nice review and for choosing our company for your furniture needs! We are very glad to hear that the assembly of your new South Shore unit went well and that it came up as you expected. :) Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            It's a strong bed...
            It's a strong bed
            by
            Response from SouthShoreCustomerServiceJun 7, 2020
            Hello, thank you for taking the time to leave this amazing 5 stars review and for choosing our company for your furniture needs! We are thrilled to hear that you enjoy your new South Shore bed. :) Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            The bed arrived cracked, and it's the front piece. It...
            The bed arrived cracked, and it's the front piece. It is extremely low to the ground. We might as well have put the mattress on the floor that's how low it is.
            by
            Response from SouthShoreCustomerServiceJun 3, 2020
            Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
            • Verified Purchase
            Great deal ,i love it...
            Great deal ,i love it
            by
            Response from SouthShoreCustomerServiceJun 7, 2020
            Hello, thank you for taking the time to leave this amazing 5 stars review! We are thrilled to hear you love the final result :) Thank you for choosing South Shore! SouthShoreFurniture
            • Verified Purchase
            The quality isn’t amazing but that’s not surprising for the...
            The quality isn’t amazing but that’s not surprising for the price. You get what you pay for.
            by
            Response from SouthShoreCustomerServiceMay 31, 2020
            Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :) SouthShoreFurniture
            • Verified Purchase
            Easy to Assemble. Good directions provided with set.
            Easy to Assemble. Good directions provided with set.
            by
            Response from SouthShoreCustomerServiceMay 31, 2020
            Thank you so much for this great review. We are glad to hear that you like our furniture and that everything went well for the assembly :) SouthShoreFurniture
            • Verified Purchase
            • Recommended
            Nice bed but it came broken....
            Nice bed but it came broken.
            by
            Response from SouthShoreCustomerServiceMay 31, 2020
            Thank you very much for this review. We are deeply sorry for the damage and you have a 5 years warranty with us for replacement parts so if you want to replace a part, don't hesitate to contact us at 1-800-290-0465 and we'll be more than happy to assist you :) SouthShoreFurniture
            • Verified Purchase
            Showing 1-30 of 143 reviews