The first door I ordered, the mitered corners were uneven, sharp and or jagged and two corners had sharp points. After talking to a Basco rep., I ordered another door. When the second door came in, luckily the H.D, associate, Madyson, offered to open the box for us. This door had the same defects and the H.D. associate saw them. She refunded our money for both doors.
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Response from Basco TeamJul 13, 2023
Hi there, thank you for your review. We're sorry to hear there were issues with your shower door. Please rest assured that I forwarded your feedback to our Engineering Department to review your concerns. Thank you for considering a Basco shower enclosure.
Dec 7, 2022
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Verified Purchase
May 4, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
May 3, 2021
Easy assembly exactly what we were Looking for...
Easy assembly exactly what we were Looking for
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Verified Purchase
Mar 17, 2021
A little pricey and the installation instructions could have been...
A little pricey and the installation instructions could have been better, but overall the door looks great!
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Verified Purchase
Feb 18, 2021
Door was cheaply made and did not mount to wall...
Door was cheaply made and did not mount to wall well.
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Response from Basco TeamFeb 18, 2021
Hi Bob, sorry to hear of your frustration. We'd like to help resolve this issue. Please call us at 1-800-45-BASCO.
Verified Purchase
Jan 29, 2021
It has only been installed for about a month...but so...
It has only been installed for about a month...but so far it's been great!
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Verified Purchase
Aug 25, 2020
Good. But a bit pricy for what it is....
Good. But a bit pricy for what it is. A thin piece of glass with a hinged frame.
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Verified Purchase
Jul 23, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 7, 2020
The door did not fit the frame; the door was...
The door did not fit the frame; the door was about 3 inches taller than the frame so we had to return the item.
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Response from Basco TeamJul 7, 2020
Hello- Thanks for bringing this to our attention. Our frame packs are pre-cut so we would like to look further into this situation, please call our customer service at 1-800-45-BASCO with your order number. We are apologize for the inconvenience this has caused.
Verified Purchase
Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
May 20, 2020
3 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Jun 18, 2019
Very happy with quality and look of shower door...
Very happy with quality and look of shower door
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Verified Purchase
1 found this review helpful
May 5, 2017
The Instuctions sucked just a piece of junk
The Instuctions sucked just a piece of junk
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Response from Basco TeamMay 5, 2017
Hi Walt- Thank you for your purchase. We are sorry to hear your install didn't go as planned. Please know we do have a technical support team that can answer any install or product questions you may have at 1-800-45-BASCO.