Hello Disappointed and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear your opinion. We appreciate you taking the time to share this with us, and we have passed along your feedback to the appropriate internal departments. Our product specialists are available for pre-purchase, installation and warranty assistance. Please contact us at 1-800-854-3229; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.