Returned the sink. Couldn't use it because the enclosed template...
Returned the sink. Couldn't use it because the enclosed template numbers didn't match the numbers on the box. Couldn't risk cutting granite when the template was questionable.
by
Response from Kohler Product ExpertNov 23, 2022
TONY, my name is Jessica with Kohler Customer Service. I am sorry to hear your Bakersfield sink arrived with the incorrect template. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would have loved the chance to connect with you and provide the correct template. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
1 found this review helpful
Apr 1, 2021
by
Verified Purchase
Mar 19, 2021
This is the 3rd time I’m ordering this sink. Hopefully...
This is the 3rd time I’m ordering this sink. Hopefully it will be perfect!
by
Response from Kohler Product ExpertMar 19, 2021
Hello, this is Sarah with Kohler Co. I'm very sorry to hear you are having trouble obtaining the Bakersfield cast iron sink. We can assure you that you can expect a premium cast iron sink. If you have any questions or need additional assistance, please email our team directly at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Verified Purchase
1 found this review helpful
Mar 14, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jan 11, 2021
It's beautiful and installation wasn't too difficult....
It's beautiful and installation wasn't too difficult.
by
Verified Purchase
Dec 12, 2020
Looks great and great quality, but the holes are really...
Looks great and great quality, but the holes are really close together. It’s perfect for a 3 piece faucet, but we wanted to use the other holes for filtered water and a soap dispenser. With side levers, these holes are too close.
by
Verified Purchase
1 found this review helpful
Oct 8, 2020
1. First a factory defect. Small chip and 1 in wiggly line. 2. Unfortunately, discovered after in...
1. First a factory defect. Small chip and 1 in wiggly line.
2. Unfortunately, discovered after installed.
3. Color white was excellent.
4. Knowing that made all the difference.
5. Your call center was very fast and sympathetic.
6. Other times they are so busy.
7. Unfortunately, it is not longer listed on your web page and cannot be replaced.
by
Response from Kohler Product ExpertOct 11, 2020
Hello Mike, this is Laura with Kohler Co. I am sorry your sink has a small chip and wiggly line in the finish. Please email customer service at KohlerCustServ@Kohler.com so we may replace this sink for you as it is available. We look forward to hearing from you. Sincerely, M. Laura K., Kohler Customer Service
Oct 7, 2020
Great quality. Nice color. Looking forward to its longevity.
Great quality. Nice color. Looking forward to its longevity.
by
Verified Purchase
Recommended
Jun 23, 2020
The sink is beautiful! Would have given a five star...
The sink is beautiful! Would have given a five star rating, but we had to order and return it several times due to it arriving damaged. The third sink arrived fine, but the first and second had cracks in the enamel. But once we got it without defect we were very pleased!
by
Verified Purchase
Feb 11, 2020
Sink seems very well made. It is very heavy though...
Sink seems very well made. It is very heavy though and really should be handled by two people. As others have noted, the packaging for shipment is insufficient to protect it properly. I intentionally had it delivered to store instead of home so someone there could inspect it for damages w/me. Good thing I did as it revealed a badly chipped surface. Store immediately placed order for replacement and that came in undamaged about a week later. So, in summary, sink itself is great, ordering and store employees were great, but manufacturer has to improve packaging.
by
Verified Purchase
Apr 9, 2019
Gorgeous sink. Looks so fabulous. Should have done this years...
Gorgeous sink. Looks so fabulous. Should have done this years ago. Thank you for helping us on purchasing the sink.
by
Verified Purchase
2 found this review helpful
Feb 14, 2019
Beautiful sink. Excellent quality. Shipping pitiful. Weighs about 94 pounds, yet arrived in rec...
Beautiful sink. Excellent quality. Shipping pitiful. Weighs about 94 pounds, yet arrived in recycled cardboard box with no support and a few broken pieces of styrofoam for the rim that fell from position. First sink arrived with big damage and open carton. Re-ordered sink. Home Depot rep said she would tell them to reinforce box and send new one. Second arrived in the same box, no reinforcement, with a smaller damage. Shocked at Home Depot for their terribly lax shipping practices. Plumber has had to be cancelled twice. If you order this shipped to you, expect a problem.
by
Recommended
1 found this review helpful
Apr 26, 2017
Great choice
This sink is perfect for our needs. It offers a very sleek appearance, but has proven to be great for heavy usage in our kitchen.
by
Recommended
Jun 19, 2014
awesome sink..
This sink is big and spacious .Happy with my choice .
by
DIY
Verified Purchase
Recommended
1 found this review helpful
Feb 5, 2013
This product is just what I wanted.
White porcelain iron sink arrived in great condition. I love it though it has not been installed yet.