#1 Home Improvement Retailer

Customer Reviews for Virtu USA Bailey 24 in. W Bath Vanity in Gloss White with Polymarble Vanity Top in White Polymarble with Square Basin

Internet #204146715

Model #JS-50524-GW-PRTSET1

  • Water-resistant construction allows it to withstand moisture
  • Wooden build is a durable choice
  • Rectangular integrated sink has a smooth look

Customer Reviews

  • 3.4
    out of 25 reviews
  • 67% recommend this product
Filter by:
Showing 1-25 of 25 reviews
Beautiful vainty with some issues
Installed this vanity/ top as part of a master bathroom remodel, but ran into some problems with it. The top is cultured marble so it was created in a mold, then trimmed after setting up. When they trimmed this particular top, the cut was crooked across the bottom of the area where the drain/ tailpiece connect to the sink. Due to the crooked cut, the tailpiece sits at a slight angle and we have spent LOTS of time trying to get the pop-up linkage to work correctly and properly seal so the sink holds water. It also looks pretty bad when you are under the sink and the P-trap sits crooked! The other issue was with drawer alignment. The gaps between the drawers (fully inset versus overlay) were uneven so we needed to adjust each drawer up and down to make them even again. Our box came without instructions, so we contacted Virtu USA customer service to get some help with how to do this. They E-mailed us a generic set of instructions that did not apply to these soft-close drawer glides, but instead showed us how to adjust a Euro style cabinet door hinge. After some playing around, we figured out to adjust them on our own. A couple of the drawer glides are also not very smooth acting, and there should be a way to adjust them as well, but the lady at Virtu USA said she could not help us. The only instructions or support they had was what she had sent us. So we've lived with the annoyance since then. Perhaps things will loosen up a bit as the glides are "broken-in". Other than that, it is a beautiful vanity and sink for the money.
by
  • Pro
  • Verified Purchase
  • Recommended
1 found this review helpful
Great looks, solid drawers, but quality of sink is hit-or-miss
The primary buying reason was that it fit exactly into the space between two walls where our old vanity cabinet used to be (to the millimeter). The specifications given online matched the delivered items. Overall great looks, the drawers are very nicely done with soft-close, and easy to take out if the plumbing behind them needs accessing. The cabinet comes fully assembled, but disassembly/reassembly is possible for very tight fits. Overall very solid quality chest of drawers and great modern looks. The only issues were with the sink. It had a crack right diagonally through it upon arrival. Although this is relevant to the poor packaging of the sink, it is worth mentioning. I had standard free shipping, but it seems that the pallet which the cabinet + sink are delivered on is packed/configured by Virtu USA. The cardboard with the sink was simply not protective enough to prevent major damage during transportation. But I'm happy to report that Home Depot was able to replace the sink in a very easy way: Simply redelivered the sink only, without requiring a return process of the entire order. Very pleased with this. The second sink had a weak spot behind the overflow. I noticed it because light shone through it when I inspected it from underneath. Fed up with having yet another sink problem, I "fixed" it myself using white paint primer and white glossy oil paint. I haven't tried overflowing the sink yet, but I'm sure that this will do the trick. Not quality manufacturing here though!
by
  • DIY
  • Verified Purchase
  • Recommended
4 found this review helpful
Good vanity if you know your plumbing
Vanity looks modern. Lot of people complained about uneven drawers. Just look at the sides and there are height adjustment screws for the drawers. You will definitely have to make sure there is room behind for the plumbing. I had to cut a small portion of the second drawer to accommodate my plumbing. Space is limited for the drain plumbing at the back, the flip side is that you get storage space with all drawers.
by
  • Verified Purchase
  • Recommended
6 found this review helpful
Poor Quality
First the good part: This vanity offers lots of storage with 4 usable drawers (two of them with cutouts for the drain) and modern looks. The toe kick is only 2" tall so you don't loose much space there, it is made out of aluminum as are the handles. The unit comes pre-assembled in two boxes for the vanity and for the sink. The sink is ceramic, not plastic, it is 1/4" wider than the cabinet, which should make installation easier in corners. Now the bad: Materials and build quality. Whole thing is made of some sort of particle board, no plywood that I could find on this unit (except maybe the drawers' sides). The veneer is cheap looking, seams look bad. The drawer hardware is plastic which does not inspire confidence and the drawers do not feel smooth opening and closing. On my unit the drawers did not even line up properly on the side. The sink is pretty nice looking but the overflow drain has a very cheap rectangular chrome plastic piece covering the rough edges. Overall look and feel I would say that the cabinet is worse than what you would find in Ikea for probably way less. Needless to say this is not what I was looking for. Why would anyone willing install a particle board cabinet in a high moisture area? Finding a "modern" looking vanity is not easy, we had to order one and had very high hopes for it, too bad it didn't pan out. Hopefully this review will save someone else the hassle...
by
    34 found this review helpful
    Beautiful and just as advertised. Only one issue: there was...
    Beautiful and just as advertised. Only one issue: there was lots of plumber's putty in the drain, so much it could have affected my plumbing if my plumber hadn't discovered it. Delivery was excellent, arrived sooner than expected which was great.
    by
    • Verified Purchase
    Very sleek and modern. Hope it lasts.
    Very sleek and modern. Hope it lasts.
    by
    • Verified Purchase
    • Recommended
    It fits all of our needs perfectly. Great...
    It fits all of our needs perfectly. Great looking, wonderful amount of storage, looks stunning in the bathroom. Just wish a mirror came with it. Would definitely rebuy if I needed to. Contractor had to make some adjustments during installation with the plumbing parts, but he was able to do so
    by
    • Verified Purchase
    This is a gorgeous vanity, but installation was difficult because...
    This is a gorgeous vanity, but installation was difficult because there is t much room for the plumbing around the drawers. We had to customize the third drawer to make room for everything. If you don’t mind doing a little carpentry, this cabinet is a beautiful addition!
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    It looks really nice and is made of good quality...
    It looks really nice and is made of good quality material. One issue is that stuff from the sides don’t drain properly.
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Afraid not. It was shipped with a sink that did...
    Afraid not. It was shipped with a sink that did not fit so my plumber had to inbox it - find that it and then rebox at significant cost to me. It also did not come with the faucet that was promised. I have to return it and have ordered one in grey and plum by I will examinr carefully at the store.
    by
    Response from Virtu USAMay 15, 2017
    Hello, we are sorry to hear that you received the incorrect parts. A replacement sink could of have been shipped to you instead of a re-order. However since you did re-order and if there any issues please contact Home Depot Customer Service at 1-800-466-3337 for assistance on a replacement part. VirtuUSA
    • Verified Purchase
    Came damaged ...
    Came damaged
    by
    • Verified Purchase
    Good quality
    Product was as described. But on the packaging it mentions about chrome faucet but was not in box.we were replacing our old vanity and liked our nickel finish faucet and reused it.
    by
      • Recommended
      I had to return this product as I was not...
      I had to return this product as I was not able to find any back and side splash for this item. The maker does. It make them and i look for the exact size splashes in all websites and couldn't find the right one. I even went to a local specialized bathroom store and he recommended I have it cut.
      by
      • Verified Purchase
      Good quality and modern looking vanity
      The vanity were delivered very quickly. It was already assembled, so all we needed to do is hook up the faucet to the pipes in our bathroom. It's very well built and sturdy. The soft closing drawers maximize all spaces and are functional. The only slight disappointment is the drawers don't pull out all the way. We love the way the sink looks. It's one piece and is very easy to clean.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Awesome bathroom vanity
      The quality if the unit is outstanding and no one paid me to say that
      by
      • DIY
      • Verified Purchase
      • Recommended
      2 found this review helpful
      Looks really neat and the the drawers are great personal space....
      You must plan for the drop of your drain/j trap; fortunately my contractor is a capable man and was able to cut a third drawer to match the top two to fit the drain drop. The look is attractive and the self closing doors are fun. The sink bottom is nearly flat so water doesn't drain completely. For the price, looks good, is really solid just plan for the drain drop.
      by
        • Recommended
        2 found this review helpful
        Attractive but not without its problems
        Vanity top arrived with a hairline crack along back of overflow track. This I fixed with caulking. Also the surface of the top was not perfect, as though someone had wiped it with a coarse cloth that had slightly scratched the material.One of the drawers would not pull out of the cabinet so I called the manufacturer to request a replacement set of drawer glides. After jimmying the drawer out, three phone calls, and the sending of photographs to document the faulty parts, I was sent replacement glides. The vanity comes without instructions, so one has to figure out on their own that the drawers should stay in the same order they are shipped, how to remove the drawers (pull the plastic tabs - one on each side - on the underside of the drawer towards the centre of the drawer until they click, then lift front of drawer up and pull out) and how to adjust the drawers ( by turning the toothed ring sitting on the pin holding the drawer in place on the underside near each front corner). Installation was a challenge for my contractor due to limited space for drain pipe. Eventually, with piping modifications, he got it to work. It is a very attractive cabinet, and I get compliments on its appearance and the apparent quality of the soft close drawers. The drawers do not pull out all the way, so accessibility to the back of the drawer is limited. Time will tell whether I will regret not having any cabinet space that is deeper than each individual drawer. Despite the frustrations leading up to its ultimate installation, I am happy with the vanity.
        by
        • Verified Purchase
        2 found this review helpful
        Disaster
        THE ORDER - arrived in pieces, with the majority missing. THE PRODUCT - not inexpensive, but poorly made, using inferior materials. One of the drawer slides arrived broken, and the replacement arrived broken also. THE PROCESS - Home Depot didn't bother to check that the items ordered actually arrive (most of the pieces were missing) and then it took me a month of MANY phone calls and visits to try to resolve the issue. After weeks of phone calls and chaos, I returned the entire order. THE RETURN - relatively painless, once the in-store customer service manager helped. I WILL NEVER order from HomeDepot.com again.
        by
        • DIY
        junk
        Two units, original and replacement arrived broken. And Home depot was, this once, out to lunch.
        by
        • Verified Purchase
        2 found this review helpful
        Good product!!
        This is a great contemporary design vanity. Used this is a guest bathroom and it is well made. The only thing I wish I had understood upfront was that it requires some special plumbing pieces and prep because of how the drawers are designed to go around the plumbing trap etc. Check with the manufacturer to get the correct recommended rough-in and trap pieces to make the job easier. Works great in a small space. It's great looking, compact, and offers great storage in the drawers. Will buy again for other projects.
        by
        • DIY
        • Recommended
        5 found this review helpful
        Basin white Paint changing to yellowish color just after few months use.
        Installation is also problematic incase wall dain location is different. Actally i lost 3 out the 4 drawers beacsue of that. Alldrawers are not cut around the drain pipe area. Basin whitecolor is getting yelowish.
        by
          10 found this review helpful
          nice looking, fits into modern bathroom well
          Color is good,( went dark). drawers are really nice. sink good, but could be better. shipping was on time
          by
          • Verified Purchase
          • Recommended
          4 found this review helpful
          Multiple defects in product including major safety defect
          Marble sink top has factory defect where safety overflow doesn't work. Fill sink all the way up with water to overflow, and just keeps on filling. Disconnected drain and shoved a wire up through overflow tube and doesn't go all the way up to overflow hole. Sink manufactured with overflow not working at all. Now I have to rip the whole vanity and plumbing out in order to return it and wait another 3 weeks for the replacement. Vanity also sent with jammed non-working slider on drawer. Drawer can only open 1/2" and slider is jammed preventing it from opening anymore. Two defects, including a major safety one, in one product is beyond poor quality. QA should be checking these by blowing air through overflow hole to verify it connects all the way through and actually opening the drawers when the sliders are installed.
          by
          • Verified Purchase
          6 found this review helpful
          Showing 1-25 of 25 reviews