Customer Reviews for Aston Moselle 60 in. x 75 in. Completely Frameless Sliding Shower Door in Chrome with Clear Glass
Customer Reviews
Mar 4, 2018
Design flaws: 1) Door is unable to fit properly when walls are not square 2) Cannot install the...
Design flaws:
1) Door is unable to fit properly when walls are not square
2) Cannot install the hardware properly as the instructions show when screw holes are too close to walls with no tool on the market to drill the pilot holes or install the screws
3) Instructions skip a critical step...
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Mar 20, 2024
They send me wrong color of door handle that is bad because I can’t exchange.
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Response from Aston Product ExpertMar 20, 2024
Thank you for choosing Aston and the MOSELLE Completely Frameless Shower Door Collection for your bathroom. We'd like to learn more about your issue, and if indeed the wrong finish hardware was sent on your new shower, we'd like to rectify the issue. Please email us support@astonglobalinc.com with the subject line "Home Depot Review Response" with your last name and order number and we will respond in 24 to 48 business hours. Feel free to include order details, images, and anything else that you feel will help expedite a solution.
Dec 22, 2021
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Jan 21, 2021
The glass has a green tint. Not happy and returned....
The glass has a green tint. Not happy and returned.
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Response from Aston Product ExpertJan 25, 2021
Thank you for your review and for choosing Aston. Regarding your green hue concerns - please note that in unique scenarios, a slight green tint to some of our frosted glass models due to the inherit iron content (from the sand used to manufacture the glass). This can be most visible when looking at the glass from the edges.
Mar 31, 2020
I've purchase 2 of these units now. They are a bit difficult to install, mostly due to the insta...
I've purchase 2 of these units now. They are a bit difficult to install, mostly due to the install instructions not being very good. Not for the home remodeler. Have a licensed contractor do it, it's worth the money.
They are a really nice unit, thick glass, nice harware, very high end looking. Not to many options for frosted glass shower doors but this one is the best for the price.
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Response from Aston Product ExpertApr 1, 2020
Thank you for the 5 star review and praise! Aston always recommends professional installation from a trusted licensed contractor or plumber, using two adults due to the durability and heavy duty materials used for all models. We hope you enjoy the design, quality and functionality of BOTH of your MOSELLE Completely Frameless Shower Doors for years to come!
Mar 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Aston Product ExpertMar 11, 2020
Thank you for the 5 star review! We hope you enjoy the design, quality and functionality of the MOSELLE Completely Frameless Sliding Shower Door for years to come!
Mar 8, 2019
Works as expected. Beautiful product....
Works as expected. Beautiful product.
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Aug 28, 2018
I AM A BUILDER FOR 35 YEARS. THE UPPER WHEEL ASSEMBLY HITS THE FIXED GLASS BOLT. TRYING TO REAC...
I AM A BUILDER FOR 35 YEARS. THE UPPER WHEEL ASSEMBLY HITS THE FIXED GLASS BOLT. TRYING TO REACH ASTON CUSTOMER SERVICE TO ADDRESS THE ISSUE. MY EXPERIENCE TELLS ME SOMTHING IS MADE OR SHIPPED WRONG.
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Response from ANZZI Customer CareDec 15, 2023
Hello STEVE! Thank you for your review, we will address this with our QC department. All our products come with a limited warranty and satisfaction is our goal. Please contact us for further information to help resolve your issue at 1-844-442-6994 or email arcs@swcorp.com. Our customer service specialists are available Mon-Fri 8:30am-6:00pm EST.
May 15, 2018
Purchased 10mm Glass - A Disaster
Purchased six months ago. An installation disaster. First problem - the upper wheel on the sliding door hit the support on the fix door. 20 hours later of trouble shooting, including two re-installs, problem was the upper rail is not stiff or strong enough for the 10mm glass door. As the door slides, the rail flexes down and the wheel hits the support - KLUNK. This was eventually fixed with an additional spacer I made.
Bigger Problem I can't fix -SCREAMING WHEEL - wakes everyone everyday - Eventually I will need to replace the door since the sounds is so sever
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Customer review from homedepot.caMar 4, 2018
Design flaws:
1) Door is unable to fit properly when...
Design flaws:
1) Door is unable to fit properly when walls are not square
2) Cannot install the hardware properly as the instructions show when screw holes are too close to walls with no tool on the market to drill the pilot holes or install the screws
3) Instructions skip a critical step...
by
Jan 31, 2018
1 Star Review
Rating provided by a verified purchaser
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Response from Aston Product ExpertJan 31, 2018
Thank you for taking the time to leave a review. We're reaching out for more detail. We sincerely appreciate you as a customer, your input as well as any opportunity given us to improve. We are a product development-focused company and more information will certainly help us in identifying opportunities for modification. If interested, you may reach out to our technical support division to trouble shoot and discuss solutions that may alleviate the issues with your installation. You may reach them directly at 877-424-9699 option 3 or via email at support@astonglobalinc.com
Jan 30, 2018
nice when you get it installed. could use better instructions...
nice when you get it installed. could use better instructions ( did not give measurements for the height of the brackets.) extremely difficult ( i have been remodeling for 20 years and was frustrated) Not for the do it yourself person.
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Nov 2, 2017
This is very solid and heavy - we haven't put them up yet but if you are considering buying this ...
This is very solid and heavy - we haven't put them up yet but if you are considering buying this know that it is not as pictured - hardware is the same but the glass is very GREEN frosted.
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Aug 5, 2017
Not a bad product for the price
Looks great installed but there are a few engineering flaws. The clearance between the the rollers and the fasteners of the fixed panel is incorrect and the chrome plated hardware had to be milled down to prevent the rollers from striking the fixed panel fasteners. The handle hardware has plastic washers between the chrome fasteners and the glass that are very difficult keep in line when tightening the hardware.
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Jun 13, 2017
As described
Easy installation. Functions and looks great. Would recommend it if your shower openings are straight.
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May 3, 2017
Elegant!
We just redid our master bathroom and while I really wanted a walk-in shower, this door was a good second best and really takes the room up notch! Heavy yet smooth sliding - it really is a handsome door if there is such a thing! We had a contractor install it so I don't know about the ease of installation.
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Dec 28, 2016
Nice door works very well. The glass and hardware are very nice with the exception of the handle....
Nice door works very well. The glass and hardware are very nice with the exception of the handle. It was a bit lacking and compared to everything else but looks OK. Installation was easy with good instructions. Be very accurate when drilling (in tile) for floor fittings. There is no room for error.
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Response from Aston Product ExpertJan 4, 2017
Thank you for the review! We love that you love your new shower door!! -Aston
Dec 27, 2016
I love this door! It is heavy and so attractive. I wish I could buy one for my upstairs walk in...
I love this door! It is heavy and so attractive. I wish I could buy one for my upstairs walk in shower but the holes are already drilled into the tile for the existing one. I put the new shower in for my 90 year old mom and it works so well to not have a track at the bottom. She won't be hurting herself stepping on the track getting in and out of the shower.
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Response from Aston Product ExpertJan 4, 2017
Thank you for the review! We love that you love your new shower door!! -Aston
Nov 16, 2016
I love my new Moselle shower door with frosted glass. It is easy to clean.
I love my new Moselle shower door with frosted glass. It is easy to clean.
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Compare Similar Items
Door Type | |||
|---|---|---|---|
Sliding | Sliding | Sliding | Sliding |
Frame/Hardware Finish Family | |||
Chrome | Chrome | Chrome | Stainless Steel |
Frame Type | |||
Frameless | Frameless | Frameless | Frameless |
Door Glass Thickness (in.) | |||
3/8" | 5/16" | 3/8" | 3/8" |
Glass Texture | |||
Clear | Clear | Clear | Clear |
