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Customer Reviews for American Standard Cadet 2-piece 1.6 GPF Single Flush Elongated 3-Powerwash Compact Chair Height Toilet in Bone Seat Not Included

Internet #204470433

Model #270FA001.021

Customer Reviews

  • 2.9
    out of 9 reviews
  • 20% recommend this product
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Showing 1-9 of 9 reviews
After waiting 8 days for delivery to local store, the box was damaged on the top. When curb-side was loading it, I heard rattling. They said they inspect all deliveries and it was just the hardware rattling around inside the tank. I looked through the damaged box hole, and it appeared to be ok. When I opened it at home, while it was indeed ok where the box was damaged, the bottom of the toilet was broken. When I returned it, they said it is out of stock and they couldn't order a replacement, not even backorder it. Although they returned my money, I had to re-order a more expensive model and am still waiting on it to be delivered. It too was supposed to be delivered in 8-10 days. It has now been 17 days.
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Response from AmericanStandardJan 23, 2024
Hello Vincent,

Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.

Sincerely,

Nicole

Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
Compared to my 30 year old American Standard toilet, this one is a giant improvement. We have had this for two months now and the wife loves the easy clean feature. Instead of everything going round and round and not going down at all, this one goes swoosh and everything is gone. It is very quiet on refill and flushing just one low sound of a swoosh. The color of linen matched my bathroom very well. This compact elongated toilet is perfect for a small bathroom. The seat was not included, but don't worry, you can buy a better seat that fits perfect called a Bemis Atwood slow close elongated real enameled wood in biscuit instead of the cheap plastic seat that costs 3 times as much form American Standard. Overall, I am very happy with my purchase, and did I mention that it is very easy to install by yourself with a YouTube video from American Standard. I would recommend this to my family and friends.
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Response from AmericanStandardJan 4, 2024
Hello Jeffs2001,

Thank you for reaching out to American Standard. We’re very pleased to hear that you’re enjoying your new Cadet! If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.

Sincerely,

Nicole

Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
Does not clean/rinse bowl
Where did all the rim-flush toilets go? This new way of flushing—no matter what they name it—with the one large jet hole at the bottom leaves the rim and bowl unrinsed and requires not only holding the handle down the whole flush, to get any bowl rinsing, but WAY more maintenance cleaning routine.
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Response from AmericanStandardBrandsJun 12, 2023
Hi DocOfRock2000,

Thank you for reaching out to American Standard. I'm sorry to hear of the issue you're having with your American Standard Cadet toilet. Please contact us directly through the American Standard website by clicking on the Contact Us link that is located at the bottom of our home page or by calling in at 1-855-815-0004 M-F 8am-7pm EST. An advisor will be happy to look into this for you

Sincerely,
Your American Standard Consumer Connection Team AmericanStandard
    I wish I would have known this before I purchased
    I wish I would have know that to flush the toilet, you have to hold the handle down to complete the flush. You don't just flick the handle down and walk away, you must hold the handle down until the complete flush takes place. I would not have purchased and installed this toilet if I had known this ahead of time. I do not recall reading this or seeing it in videos that this would be required.
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    Response from Consumer ConnectionsJan 31, 2020
    Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team
      5 Star Review
      Rating provided by a verified purchaser
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      • Verified Purchase
      Thisis the second AMERICAN STANDARD Cadet 3 Powerwash toilet that I received damaged!
      Thisis the second AMERICAN STANDARD Cadet 3 Powerwash toilet that I received damaged!
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      • Verified Purchase
      4 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      toilet
      This is the best toilet for the money and performance I have ever owned. and used. EXCELLENT PERFORMANCE AND STYLISH. I would highly recommend this product.
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      • DIY
      • Verified Purchase
      • Recommended
      2 found this review helpful
      It does have good features, but it keeps breaking down, the water flow filler broke and would not stop filling the tank, that had to be replaced. The flaper was sticking and had to be replaced. The toilet seat broke. American Standard is replacing the defective products but it is a plain hassle.
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        Showing 1-9 of 9 reviews

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