We are waiting for the second tub to be delivered, which is setting our project back 2 weeks. T...
We are waiting for the second tub to be delivered, which is setting our project back 2 weeks. The first tub was installed and when we water tested it, it started to leak. We believe there is a crack somewhere as it starts to leak when water reaches the first jet. When we received the tub and took it out of the package, it had what looks to be drywall dust on the top of the motor and some pipes. I am not sure if that means it was sent back by somebody else after they installed it and found the leaks, or if they don't clean off the materials that land on the tub before they ship. In either scenario, their quality control is lacking. I will know more once the next tub arrives if it comes in the same condition. Unfortunately I can't rate much more of the tub as we didn't completely fill it when it started leaking and it takes them 2+ weeks to ship out a new tub.
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Response from AmericanStandardBrandsSep 27, 2017
Thank you for purchasing an American Standard product and please understand quality is always our 1st priority. We apologize that you had issues with your Cadet Whirlpool Tub. If you ever need any further assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Customer Care Tech Team
Verified Purchase
8 found this review helpful
Jul 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
May 3, 2021
Excellent size good product...
Excellent size good product
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Verified Purchase
Apr 23, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Mar 18, 2021
The tub was easy to install.
The American standards pre fit...
The tub was easy to install.
The American standards pre fit everything to connect to heater and overflow.
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Verified Purchase
Feb 17, 2021
Smaller than expected...
Smaller than expected
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Response from AmericanStandardBrandsFeb 18, 2021
ALLISON, Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team
Verified Purchase
Jun 4, 2020
the cadet 60 in. are good for the exceptional of...
the cadet 60 in. are good for the exceptional of the two foot jets, are too for apart butover all the tub is good and I like it. Thanks Home Depot.
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Verified Purchase
Mar 6, 2020
Nice and Stylish
Nice and wide. Kind of short and the engine is loud. Got the heater and it’s a great add to keep the water hot. My installer loved it and didn’t have any issues. Make sure to have the 24”wide access panel for the engine maintenace.
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Recommended
2 found this review helpful
Jan 28, 2020
This tub is worth every penny...
This tub is worth every penny
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Verified Purchase
Dec 10, 2019
Very nice tub
But the jets should tilt down more...
Very nice tub
But the jets should tilt down more because if you turn it on the water it will spray out of the tub
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Verified Purchase
Sep 17, 2019
Easy assemble. Clean looking ...
Easy assemble. Clean looking
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Verified Purchase
1 found this review helpful
Apr 16, 2019
Seems good, comfortable. Was deeper than orginal tub so needed...
Seems good, comfortable. Was deeper than orginal tub so needed to raise the deck. Was concerned about redoing the rough opening but almost messed up the height. They should put that with rough opening or if it is I almost missed it. Plug is very, very short, need to move outlet. Looks good!
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Verified Purchase
1 found this review helpful
Jan 1, 2019
It was everything I hoped it would be. Nice job...
It was everything I hoped it would be. Nice job Home Depot!!!
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Verified Purchase
Oct 19, 2018
Nice Tub
No problems for me. I bought the optional heater. Water temp definitely does not drop. Just be sure to put enough water in to submerge the jets
well. All work well.
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Recommended
Customer review from American Standard
Oct 16, 2018
The tub has wasted space with built in arm rests...
The tub has wasted space with built in arm rests etc... and the jets arr totally in the wrong places. Not sure if tgey couldve been placed worse. Very strange
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Verified Purchase
4 found this review helpful
Oct 6, 2018
Tub is great but you can't find the parts anywhere
I bought the tub the switch to turn it on was lose when they delivered it so i looked for the part everywhere an you can't find it. so now i have a 1400. tub not working
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Response from Customer CareOct 9, 2018
sad mom, thank you for your review. We apologize for the inconvenience that you experienced. Please contact us directly through the American Standard website "Contact Us" located at the bottom of our home page so we can assist you. Sincerely, American Standard Tech Team
Customer review from American Standard
Sep 5, 2018
VERY DISAPPOINTED!
Our house flooded in Hurricane Harvey and we replaced our previous whirlpool tub with this one. Very poor design! There are 2 jets high up on your back, not at the height of the other 6, that can't be closed off or pushed down enough. You CAN NOT learn forward for any reason (turn water off, make adjustments to jets, grab soap, shave you legs, ect.) when the jets are on. If you do water sprays EVERYWHERE! It's even difficult to turn the jets off over your right shoulder without water spraying everywhere! So upset, because I had high expectations for this tub, especially considering the price! And after all of this hurricane mess and NOT having a tub to lay in for 9 months I was looking forward to relaxing in my tub. We are unable to actually enjoy having the whirlpool :( DON'T WASTE YOUR MONEY TOO!
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Response from Customer CareSep 5, 2018
Bizzibee04, thank you for your review. We apologize for the inconvenience that you experienced. We would be happy to look into this for you. Please contact us directly through the American Standard website "Contact Us" located at the bottom of our home page so we can assist you. Sincerely, American Standard Tech Team
Customer review from American Standard
Jul 10, 2018
Excellent ...
Excellent
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Verified Purchase
Apr 10, 2018
So far. Doing well...
So far. Doing well
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Verified Purchase
Feb 20, 2018
We love it, no complaints, it's deep, modern and easy...
We love it, no complaints, it's deep, modern and easy to clean.
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Verified Purchase
Feb 14, 2018
Thanks....
Thanks.
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Verified Purchase
Oct 28, 2017
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
May 30, 2017
Comfortable and roomy.
Comfortable and roomy.
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Verified Purchase
Recommended
5 found this review helpful
Apr 11, 2017
Nice tub for the price.
I ordered this tub online and it took about a week to get to my local store. Install went smoothly. The jets are Postioned nicely. I think the jets feel slightly weaker then my last jetted tub and I would have liked them to be a little stronger but for the price it was still a good deal.
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Recommended
7 found this review helpful
Jan 24, 2017
Looks, great and spacious.
Looks, great and spacious.
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Verified Purchase
Recommended
3 found this review helpful
Oct 18, 2016
AMAZING
I don't know why I waited so long. This tub is roomy, comfortable and relaxing. The heater that was installed keeps the water temperature hot. The jets are fantastic especially the ones in the lumbar area. A great getaway at home.
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Verified Purchase
Recommended
13 found this review helpful
Dec 27, 2014
American Standard whirlpool tub
We love our new American Standard Tub. It will help with my bones and physical disabilities.