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Customer Reviews for American Standard Stopper Kit for Speed Connect Drain

Internet #204120915

Model #M962544-0020A

  • Sturdy metal construction ensures durability
  • Fits American Standard centerset and widespread lavatory faucets
  • Designed to enable hassle-free installation

Customer Reviews

  • 3.9
    out of 11 reviews
  • 67% recommend this product
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Showing 1-11 of 11 reviews
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  • Verified Purchase
Perfect Fit. Exactly as shown on site. Delivery on schedule.
by
Response from AmericanStandardBrandsAug 4, 2023
Hello SCOTT,
Thank you for reaching out to American Standard. We’re very pleased to hear that you’re enjoying your new repair part! This part comes with a one year warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
by
  • Verified Purchase
This is the 5" version. It is an exact...
This is the 5" version. It is an exact replacement for our old one.
by
  • Verified Purchase
Bought to replace stopper that I accidentally damaged. Perfect match and only took a free minutes...
Bought to replace stopper that I accidentally damaged. Perfect match and only took a free minutes or install
by
  • Verified Purchase
  • Recommended
**DOES NOT COME WITH HOOK**
This is a perfectly fine replacement part, but the photo is misleading and this does NOT come with the hook part. You have to order that separately. It’s called “Cam Assembly” Whoever is in charge of uploading photos really needs to update this one to reflect what is actually included in this item.
by
    • Recommended
    1 found this review helpful
    The clip is missing. The stopper is too long. It is the only product offered, yet does not fit...
    The clip is missing. The stopper is too long. It is the only product offered, yet does not fit. DO NOT BUY.
    by
    Response from AmericanStandardBrandsApr 1, 2020
    Jon,

    Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team AmericanStandard
    • Verified Purchase
    great
    great
    by
    • Verified Purchase
    • Recommended
    Happy to have found this part as it was not...
    Happy to have found this part as it was not available in the store.
    by
    • Verified Purchase
    Not a Kit
    No cam assembly. Only the stopper. The picture and info indicated that I was buying the cam and the stopper.
    by
    Response from AmericanStandardBrandsAug 6, 2016
    We are very sorry to hear about your experience and the inconvenience it has caused. Your review is very important to us. I was not able to see where it stated information regarding the cam assembly being included. You can contact our Customer Care Tech Team directly at 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will do their best to help you resolve the issue.

    Sincerely, American Standard Customer Care Tech Team AmericanStandard
      1 found this review helpful
      Drain Plug
      Item received promptly, is as advertised and works
      by
      • DIY
      • Recommended
      Showing 1-11 of 11 reviews

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