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Customer Reviews for American Standard Colony 10 in. Rough-In 2-piece 1.28 GPF Single Flush Round Toilet in White, Seat Not Included

Internet #204912117

Model #221DB104.020

  • Toilet seat sold separately (compatible with model 5055B60CH.020)
  • Powerwash rim scrubs bowl with each flush
  • Round toilet bowl fits great in smaller bathrooms

Customer Reviews

  • 2.7
    out of 22 reviews
  • 57% recommend this product
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Showing 1-22 of 22 reviews
This toilet was excellent for my very small bathroom of...
This toilet was excellent for my very small bathroom of my kids
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  • Verified Purchase
Flush Force Weak
The flush force could be more powerful, a little weak. The filler valve on my toilet was defective, needed a replacement which American Standard said they would send. Other then those two issues the toilet is fine.
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from AmericanStandardBrandsDec 28, 2020
HomeDepotCustomer,

Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from AmericanStandardBrandsMar 11, 2020
HomeDepotCustomer,
Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
It’s much easier to find toilets with a 10” rough...
It’s much easier to find toilets with a 10” rough in. This toilet was easy to install and works fantastic. You can’t ask for anything more. Thank You!!!
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  • Verified Purchase
The toilet works but has a very low flow. It takes two flushes to clear the bowl. I installed the...
The toilet works but has a very low flow. It takes two flushes to clear the bowl. I installed the toilet in a newly constructed rumpus that I added to my garage. Waste and water lines are brand new and have perfect flow. So the problem is with the toilet itself. The toilet had to be ordered and seemed to be ok as I unpacked it. After getting everything installed I noticed that the flush handle was broken. I called the store and talked to the manager about the handle. She told me I would need to bring to the whole toilet in and have to wait for another one to be sent out. I opted to just buy a replacement handle for $5.00. I feel that the manager should have been willing to help me out. Uninstalling a toilet, repackaging it in the original packaging, taking back to the store and waiting another two weeks was not an option.
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  • Verified Purchase
  • Recommended
3 found this review helpful
Product ordered online, for store pick up; it took seven days from Riverside, CA to Cypress, CA, ...
Product ordered online, for store pick up; it took seven days from Riverside, CA to Cypress, CA, a one-hour drive. Tank had to be shimmed to stay level as it only has 2 bolts. Then the base broke after 5 days. Absolute junk. American Standard should be ashamed of putting this on the market. This is the THIRD time Home Depot has asked me about this product: first, they asked about the tank; second they asked about the base/bowl; now they ask about the 2-piece product. 'Nuff said?
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Response from AmericanStandardBrandsJul 26, 2019
JP, thank you for your review. We apologize for the inconvenience that you experienced. Please contact us directly at 800-442-1902 and reference your review so we can assist you. Sincerely, your American Standard Consumer Connections Team. AmericanStandard
  • Verified Purchase
1 found this review helpful
Great quality......
Great quality...
by
  • Verified Purchase
Carefully check this item. Mine arrived with a cracked tank. I only discovered this after the new...
Carefully check this item. Mine arrived with a cracked tank. I only discovered this after the new bowl was already installed. I ended up using the old bowl, which wasn't ideal. Can only return 2 items. HD out of stock now, so sent me to the vendor to see if they could get me just the tank. We'll see how that goes..... Suggest carefully inspect the items before leaving the store.
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Response from AmericanStandardBrandsSep 13, 2018
RWS111, thank you for your review. We apologize for the inconvenience that you experienced with the store. We would be happy to assist you. Please contact us directly through the American Standard website "Contact Us" located at the bottom of our home page so we can assist you. Sincerely, American Standard Tech Team AmericanStandard
    2 found this review helpful
    The flush handle was broken. I had to run...
    The flush handle was broken. I had to run to the store to buy a new one so the installers could finish before they had to leave. Other than that, we love the small size and it works well so far.
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    • Verified Purchase
    2 found this review helpful
    Packing flimsy and thin...arrivived crack...special order....waste of time....no more in stock an...
    Packing flimsy and thin...arrivived crack...special order....waste of time....no more in stock anywhere!! Even competitors!!
    by
      2 found this review helpful
      this toilet was ordered TWICE and both times came broken (the ceramic). I had plumbers arranged f...
      this toilet was ordered TWICE and both times came broken (the ceramic). I had plumbers arranged for both dates. Finally a different toilet was purchased in a store. Do not order this for delivery. It might be a fine toilet, and HD might have a fine price, but as long as the delivery people break it, it is worthless.
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      Response from AmericanStandardBrandsJul 13, 2018
      qzie: We are sorry that your Colony toilet arrived broken. If you have issues when you get a replacement from Home Depot, please make sure you contact us. Sincerely the American Standard Technical Team. AmericanStandard
      • Verified Purchase
      1 found this review helpful
      I would not recommend this toilet. It does not flush...
      I would not recommend this toilet. It does not flush well at all! It usually takes 2-3 flushes for it to work, even if there is no solid waste. Now I'm probably going to have to spend so much more money to get another toilet, get this one removed and the new one%
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      Response from AmericanStandardBrandsMar 28, 2018
      Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Customer Care Tech Team AmericanStandard
      • Verified Purchase
      2 found this review helpful
      The plastic flush handle broke off within the first 20...
      The plastic flush handle broke off within the first 20 flushes. Obviously needed to replace it. Home Depot said they couldn’t help and that I needed to call American Standard. Several days before they could send me a new one, but I need to use that toilet. Frustrating!
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      Response from AmericanStandardBrandsFeb 6, 2018
      Thank you for your review as it is very important to us. We are very sorry to hear about your experience with the Colony Round Toilet and any inconvenience it may have caused. Please feel free to contact our Customer Care Tech Team at your earliest convenience 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will do their best to help you resolve the issue.

      Sincerely, American Standard Customer Care Tech Team AmericanStandard
      • Verified Purchase
      1 found this review helpful
      Good in water savings....
      Good in water savings.
      by
      • Verified Purchase
      I am very disappointed with this toilet. I selected it...
      I am very disappointed with this toilet. I selected it for size and the 10-inch rough in. However the flush is incredibly poor, and it has a long time to refill and hisses. If I had known how weak it is, I definitely would have sprung for the Toto.
      by
      Response from AmericanStandardBrandsJun 22, 2017
      We are very sorry to hear about your experience and any inconvenience it may have caused. Your review is very important to us. Please feel free contact our Customer Care Tech Team at your earliest convenience 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will do their best to help you resolve the issue.

      Sincerely, American Standard Technical Customer Care Team AmericanStandard
      • Verified Purchase
      1 found this review helpful
      Would recommend this toilet because it has a 10" rough-in dimension. Found Delta to be a better q...
      Would recommend this toilet because it has a 10" rough-in dimension. Found Delta to be a better quality.
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      Response from AmericanStandardBrandsApr 26, 2017
      Thank you for your review, as it is very important to us. We manufacture 10, 12 and 14" rough in models. This information is specified under the description of the toilet as well as on our specification sheets. If there is anything else that we may assist you with, please contact us directly at 1-800-442-1902.
      Sincerely,
      American Standard Brands AmericanStandard
      • Verified Purchase
      • Recommended
      What can I say - it's a toilet. It works well. My only complaint is that the flush handle is on t...
      What can I say - it's a toilet. It works well. My only complaint is that the flush handle is on the right side which feels odd.
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      • Verified Purchase
      • Recommended
      2 found this review helpful
      Great if you need a 10" Rough In. The flush lever was cheap plastic and poorly painted, we repla...
      Great if you need a 10" Rough In. The flush lever was cheap plastic and poorly painted, we replaced it right away, otherwise it would have been 5 stars.
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      • Verified Purchase
      • Recommended
      1 found this review helpful
      Only half arrived the tank is still on backorder
      This toilet arrived in two pieces. The tank had a crack in it so the plumber had to reinstall the old toilet. So far I have spent $250 to have the toilet installed and still have the same toilet. My question is should I be expected to pay for another installation if and when the tank arrives. I believe that Home Depot should have picked up the whole toilet and replaced it with the same unit. I am expected to wait until the manufacturer builds another tank, so far I am being told May 15th. Needless to say I would have expected better service than this.
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      • Verified Purchase
      7 found this review helpful
      Showing 1-22 of 22 reviews