Damaged during shipping as they didn’t tape the box closed and it all fell out jumbled against each other in the outer shipping box. It’s like amateurs who never ship anything sent it.
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Response from Consumer ConnectionsNov 17, 2021
Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team
Verified Purchase
Customer review from American Standard
Jun 27, 2018
made of high quality metal...
made of high quality metal
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Verified Purchase
Jan 31, 2018
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Sep 12, 2017
Great looking, not much else...
It took me a long time to find a faucet that I liked and could also afford. This one seemed to fit the bill. I was torn b/c this brand has gotten some negative reviews being that it's changed ownership many times and the parts are no longer made in America. We decided to roll the dice on this one because I loved the look. After being installed for 3 weeks, I am already seeing rust around the drain. I expected we'd have trouble b/c I was warned but not 3 weeks in! It also drips. I purchased a new faucet from a different manufacturer and will not be able to use the sink in fear that water around the handles will rust the marble, too. If I could give this faucet negative stars, I would.
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Response from Customer ServiceSep 13, 2017
Thank you for your review as it is very important to us. We are very sorry for the issue you are experienced with the Portsmouth Faucet and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved.
Sincerely, American Standard Customer Care Tech Team
Customer review from American Standard
May 20, 2017
I am absolutely in love with this faucet. We haven't...
I am absolutely in love with this faucet. We haven't yet installed it, as we've hit a few road blocks with our remodeling. The quality appears to be really, really good. Strong and durable. I'll leave another review after this is installed.
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Verified Purchase
Jan 28, 2017
This fauset looks great in my bathroom. I am quite...
This fauset looks great in my bathroom. I am quite happy with it. It looks expensive but at a reasonable price. It also come with a drain for the sink. I would buy another one for my other bathroom when needed.
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Verified Purchase
Dec 6, 2016
Convenient it is not....
But I wasn't looking for convenient, I was looking for a faucet that would complement my Art Deco sink. So what that you can operate a single handle when single handles are so ugly? I haven't had this faucet long, but it does what is supposed to. I think the cross handles are great and achieve the look I wanted.
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Recommended
Oct 5, 2016
Nice faucet!
This is a really classy looking faucet. We love it! It was easy for our plumber to install. It looks great!