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Customer Reviews for STERLING Accord Seated 36 in. x 48 in. x 74-1/2 in. Shower Kit in White

Internet #202925578

Model #72280100-0

  • 48 in. Shower Module, solid Vikrell material
  • Wallset shower enclosure 72284100 included for easy install
  • Recessed shelves keep cleansing solutions within arm's reach

Customer Reviews

  • 3.7
    out of 874 reviews
  • 78% recommend this product
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Showing 1-30 of 874 reviews
This three-piece shower kit was unusable. There were chunks of broken product in the boxes. Poor packaging or poor shipping, don't know, but I returned the shower kit for a no questions asked refund.
by
Response from Sterling Product ExpertMar 22, 2024
LSC, my name is Jessica with Sterling Customer Service. I am sorry to hear your Accord shower kit arrived damaged. This is nothing you should expect when you choose Kohler. We appreciate you providing feedback regarding your product. As a valued customer, we want to ensure that the product you receive is what was expected. If you have any questions or need additional assistance, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Sterling Customer Service.
  • Verified Purchase
Keep on looking
We purchased this shower in Aug and have had endless issues. 1st wall set came in damaged, 2nd damaged, 3rd damaged, 4th we didn’t see the damage until it was already installed. So far 5 cracks on the shelves & wall. Kohlers remedy to have a repair to come out & fix the cracks or send a replacement wall. They don’t cover the cost of labor nor compensate any loss. They also informed me that if we did the repairs there is no longer a warranty on the shower. $1500 shower & issues within a month.
by
Response from Sterling Product ExpertJan 26, 2024
Hello MoBr, this is Lisa with Sterling. I am sorry to hear of the concerns you have experienced. I would like to ensure we can look into this further with you and discuss your warranty options. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Sincerely Customer Service
    3 found this review helpful
    Very nice unit. Edges were not cleaned well, still jagged...
    Very nice unit. Edges were not cleaned well, still jagged fiberglass that had to be cleaned off before installing, but it went in well and is a well built product.
    by
    • Verified Purchase
    Solid unit. No need for any added supports. 4 pcs...
    Solid unit. No need for any added supports. 4 pcs snap together. Looks really nice.
    by
      2 found this review helpful
      The shower came in a timely fashion and fit in the 48” hole left from the removal of our old show...
      The shower came in a timely fashion and fit in the 48” hole left from the removal of our old shower. We picked it up at the store and had to remove the side walls from the box in order for it to fit in my mini van. It was a full load, but we got it all in. It arrived in perfect condition and went together smoothly. I prefer a shower curtain because I think doors are hard to clean and we haven’t had any issues with water on the floor. I love the shower. It is roomy. We don’t use the seat but it’s nice to have if we ever need it.
      by
      • Verified Purchase
      • Recommended
      4 found this review helpful
      great kit! easy to install
      Thia os a nice heavy duty showe kit - the shelves are a plus and the addes value of the removeabke bench. One note - it comes in two big boxes. When i picked it up, HD only loaded one. I didnt think about it until ingot home and opened the box . Had to go back.
      by
        • Recommended
        6 found this review helpful
        So far the shower unit seems to be great. Definitely...
        So far the shower unit seems to be great. Definitely put down a good amount of mortar to “set” the shower. Some parts were chipped behind and underneath, but that was expected from what I’ve read. Nothing affecting the outside finish or structure, so it was fine. Nice sturdy unit. Easy enough for myself, first time installing a shower. Nice design. Very pleased.
        by
        • Verified Purchase
        6 found this review helpful
        This shower enclosure is very nice and worth the money. Be sure to follow the directions and you ...
        This shower enclosure is very nice and worth the money. Be sure to follow the directions and you will be pleased. I used morter under the base. Very sturdy.
        by
        • Verified Purchase
        • Recommended
        4 found this review helpful
        I removed the existing bathtub and installed it. It was hard to try for the first time, but after...
        I removed the existing bathtub and installed it. It was hard to try for the first time, but after making it, it was so good.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        I love this shower nice size !
        The shower is big and spacious . I love the seat for shaving my legs. I have had it for 5 months. It was easy to install and I put glass doors on it. The bottom of the floor is comfortable and non slip. The only issue I had was with ordering it in the store. The top came first then a week later The bottom came.
        by
          • Recommended
          7 found this review helpful
          It was easier to put together than l thought it would be and going from a 32 by 32 this seem so ...
          It was easier to put together than l thought it would be and going from a 32 by 32 this seem so big, plus l enjoy sitting down and being able to wash my feet as I've had it a month now and very easy to clean. l bought it on line and the drawing said 71 inches tall which would of fit in my basement fine so l had to change a few things and send the sliding door back, but beside this it does meet all my expectations as l put in two shower heads and my grandkids say its the best shower they every been in.
          by
          • Verified Purchase
          • Recommended
          5 found this review helpful
          Stall was Easy to assemble fit perfectly in my space.
          Stall was Easy to assemble fit perfectly in my space.
          by
          • Verified Purchase
          • Recommended
          Bad
          Bad
          by
          Response from Sterling Product ExpertApr 20, 2020
          Hi Rick, this is Sarah with Sterling Plumbing. I'm very sorry to see you are not happy with your Sterling Accord shower wall and base kit. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We appreciate you taking the time to provide us with this feedback. Please email our Customer Service team directly at KohlerCustServ@kohler.com so that we can learn more about what contributed to your disappointment. We’d like to help. –Sarah S. Sterling Customer Service
            2 found this review helpful
            This shower system by Kohler is the best on the...
            This shower system by Kohler is the best on the market. I HIGHLY recommend it!!
            by
            • Verified Purchase
            6 found this review helpful
            Nice large shower unit , nice for someone handicapped to get in and out of. Set in sheetrock mud ...
            Nice large shower unit , nice for someone handicapped to get in and out of. Set in sheetrock mud on a concrete floor.
            by
            • Verified Purchase
            • Recommended
            3 found this review helpful
            Goes together very easy. Looks quite durable. Plenty of space, even for two ;) Seat is great addi...
            Goes together very easy. Looks quite durable. Plenty of space, even for two ;) Seat is great addition to shower and priced right. Order ahead of time and have shipped to store.
            by
            • Verified Purchase
            • Recommended
            3 found this review helpful
            Fairly easy to install per our contractor. We love our shower. We’ve had it installed for about...
            Fairly easy to install per our contractor. We love our shower. We’ve had it installed for about 2 weeks and couldn’t be happier.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            This base was designed for use only with surround walls. Since we used porcelain tile for the wal...
            This base was designed for use only with surround walls. Since we used porcelain tile for the walls we saved several hundred dollars, but needed to make some major adjustments to the base. If we had had more time available, we would have returned it and sought another alternative. The on-line description should have been clearer
            by
            • Verified Purchase
            1 found this review helpful
            The shower unit arrived broken twice(!), requiring us to return twice and order three times which...
            The shower unit arrived broken twice(!), requiring us to return twice and order three times which significantly delayed our remodel project, costing us our season rental income in AZ. Meanwhile the prices went up (Home Depot Customer Service mitigated this somewhat by giving us a discount and waiving the fee for on-site delivery). Very unhappy with the quality control from the manufacturer. The first shipment was broken inside the boxes but the boxes were intact so couldn't see it until ready to install. The second shipment had forklift holes punched through one box and the other had a broken corner inside the styrofoam. The third shipment (finally) arrived intact, which is now installed and looks great. We added the coordinating sliding shower door (Internet #205143225). Strongly recommend completely opening the boxes and checking every inch when unit arrives (don't wait to open the boxes until you are ready to install it) as Home Depot reps told us there have been problems with these. This cost us lost rental income and extra contractor fees: Not happy with manufacturer.
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            Response from Sterling Product ExpertMar 19, 2019
            Hi SurpriseAZlandlord, my name is Sarah with Kohler Co. I'm sorry to hear you had trouble obtaining the Accord shower base without damage. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers the expected performance. I am sorry this was not your encounter. We appreciate you taking the time to share your experience with us. We have shared it with the appropriate department for improvement. Please email our Customer Service team at KohlerCustServ@Kohler.com for additional assistance. We’re here to help! –Sarah B. KOHLER Customer Service
            • Verified Purchase
            5 found this review helpful
            Product is very nice. Just make sure you double check around basin and short wall for cracks. Whe...
            Product is very nice. Just make sure you double check around basin and short wall for cracks. When I installed the base never saw the hairline crack. I fixed it with epoxy.
            by
            • Verified Purchase
            • Recommended
            10 found this review helpful
            The shower base was fine, except like others have reviewed, the first base showed up to the store...
            The shower base was fine, except like others have reviewed, the first base showed up to the store damaged and I had to order a second one. Except for the few day delay waiting on the 2nd shower base, everything worked out great.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Turned out to be larger than I needed but it very sturdy. Lip is only an inch so you really need ...
            Turned out to be larger than I needed but it very sturdy. Lip is only an inch so you really need to be careful if your using a curtain vs. A door which is recommended.
            by
            • Verified Purchase
            • Recommended
            10 found this review helpful
            Ordered three times cause was damaged but when final came in looks good
            Ordered three times cause was damaged but when final came in looks good
            by
            • DIY
            • Verified Purchase
            • Recommended
            1 found this review helpful
            If I cannot get quality from Kohler, who then? Purchased despite reading multiple reviews of cra...
            If I cannot get quality from Kohler, who then? Purchased despite reading multiple reviews of cracks in the panels. Should have listened. Tried to re-order after 1st attempt and Home Depot said it was out of stock even though it is special order and manufacturer was still producing. The out of stock issue I feel is Home Depot's failure, but I believe Kohler has a serious problem with their manufacturing or quality control.
            by
            Response from Sterling Product ExpertApr 11, 2018
            Disapointed, my name is Jessica with Sterling Customer Service. I am very sorry to hear that your Accord shower kit arrived damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. Please contact our Customer Service team at KohlerCustServ@kohler.com if you need assistance of any kind; we're happy to help! - Jessica P. Sterling Customer Service.
              7 found this review helpful
              Unit seems of good q uality and was fairly easy to install. There were a few places were excess m...
              Unit seems of good q uality and was fairly easy to install. There were a few places were excess material had to be removed to fit together. On notch on back corner was lacking material and broke off.
              by
              • Verified Purchase
              • Recommended
              3 found this review helpful
              I love my accord shower. I am a plus size woman, but i have plenty of space when i shower, due to...
              I love my accord shower. I am a plus size woman, but i have plenty of space when i shower, due to its smart design. Installing this shower unit was a (DIY) project for my brother and myself. The price was righy, easy to asemble, looks good, and very sturdy. What more can you ask for.
              by
              • Verified Purchase
              • Recommended
              6 found this review helpful
              Quite easy to install. Look's better than I expected. Would use one again.
              Quite easy to install. Look's better than I expected. Would use one again.
              by
              • Verified Purchase
              • Recommended
              2 found this review helpful
              ordered this for my master bath remodel the first time is came in it was crushed HD reordered it ...
              ordered this for my master bath remodel the first time is came in it was crushed HD reordered it the next one came in one of the sides locking tabs was broke off so had to re order so i called sterling to find out why is keeps arriving damaged sterling said they look in to it so i told sterling i had reordered it again for the 3rd and final time each reorder takes 2 weeks so now my master bath had been down for over a month & 1/2 when it should only of been down 2 weeks but all in all once it was installed it is a nice big shower so sometimes you have to take the good with the bad and have some extra patience in life so just a fyi.... if you order it do not leave the store without removing it from the package to check it ...!
              by
                • Recommended
                1 found this review helpful
                This is a weekend project at our cottage, so its still a work in progress. It went together quit...
                This is a weekend project at our cottage, so its still a work in progress. It went together quite well. We put it in a corner and had to add just one studded wall. The floor is corrugated and very sturdy with multiple feet and does not move a bit. Very solid. No need to set it on a bed of cement, the instructions said with a level surface, just use the felt cloth that it came with. They were correct. I wish the felt was a little bigger though. I shot a can of foam insulation under it and to side of its base where ever I could reach. Probably not necessary, but it doesn't hurt. You have to cut the opening for the shower handle mechanism. I used a small grinder with a thin blade to cut the opening. We are not done yet with the project, haven't taken a shower, but by walking on it while hanging drywall, I can see that this unit will workout great! The seat is what my wife wanted and it can easily be moved to either side while standing in shower, its also removable. I totally recommend this product.
                by
                • Verified Purchase
                • Recommended
                14 found this review helpful
                This is an addition to first Review on this Item,...
                This is an addition to first Review on this Item, Although it took 2 months to get one not broken once it came in and installed it looks nice.
                by
                • Verified Purchase
                3 found this review helpful
                Showing 1-30 of 874 reviews

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