Customer Reviews for Mr. Coffee 8 oz Burr Mill Coffee Grinder-DISCONTINUED
Customer Reviews
Aug 2, 2021
How to clean??
This grinder does it job. But how do I clean the middle part?
I even unscrew the thing on the left image, but can’t even take the blade out. Help!!
by
Response from Consumer CareAug 4, 2021
Thank you for contacting Mr. Coffee®. We are sorry if you are having some trouble with cleaning the burr mill grinder. Please follow the cleaning instruction indicated on the manual only. Also, please take note that any damaged that is caused by disassembling the parts of the product will void the warranty. Hope this helps. Have a nice day!
Customer review from mrcoffee.comJul 25, 2021
Hopper broke- so frustrating
The grinding works well but the hopper broke. Apparently it’s defective since many others complained of the same problem.
by
Response from Mr. CoffeeJul 26, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel. We are sorry to hear that the hopper broke. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee® as we have been manufacturing high quality products for decades and we expect them to last. We will make sure that our design and production team are made aware of this.
Your product has a 1 year limited warranty. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Customer review from mrcoffee.comMay 13, 2021
That hopper!
My 4th grinder of this model just broke after 3 months. Once again it's the hopper. This is my favorite grinder until that happens. I'm done with this
by
Response from Mr. CoffeeMay 14, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel. We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Customer review from mrcoffee.comMay 9, 2021
Hopper neck BROKE OFF & fine grind should be finer
I've had this grinder for about 6 months and the hopper neck just broke off. I also see that this has happened to many other people and I'm really surprised at the low quality of a Mr. Coffee product. I need a replacement hopper please.
Also, the Fine/Espresso grind is not quite fine enough for espresso.
by
Response from Mr. CoffeeMay 10, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Automatic Burr Mill Grinder, Stainless Steel. We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Customer review from mrcoffee.comMay 4, 2021
Loved this grinder - but something is wrong
I got this grinder in December 2018. We have used it almost daily since then and I have had no issues. However, lately coffee grounds have been splling out the BOTTOM of the grinder. Can the folks at Mr Coffee help?
by
Customer review from mrcoffee.comSep 2, 2020
Does a great job Grinding but not all the grounds
This unit grinds coffee great but a large portion of the ground coffee ends up leaking into the internal area where the circuit board is and there is no way to access this easily. Good for grinding but there is a percentage of ground coffee that you cannot use.
by
Response from Consumer Care DepartmentOct 23, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Coffee Grinders were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-800-672-6333 Monday to Friday 9 AM to 5 PM EST or email us at mrcoffeeconsumercare@newellco.com and we will help you about your coffee grinder.
Customer review from mrcoffee.comJul 22, 2020
Love the design
[This review was collected as part of a promotion.] Nothing is better than grinding your own fresh coffee! I can grind my coffee to the texture that I want with the 18 custom grins. It works great to. I definitely recommend this coffee grinder. It works great and very easy to clean and also easy to store some where.
by
Response from Consumer Care DepartmentNov 30, 2020
Thank you for appreciating our product. We always make sure that we provide quality products that will be loved by our valued consumers like you.
Customer review from mrcoffee.comJul 10, 2020
Best Grinder!
[This review was collected as part of a promotion.] This is the best grinder I’ve ever used. There are so many settings to choose from. And this holds a huge amount of beans unlike others I’ve used. I love the fact that it’s a burr mill and doesn’t use blades to grind the coffee beans. I’ve found this to grind my beans so much finer. Clean up is easy enough. Really happy with this so much.
by
Response from Consumer Care DepartmentDec 1, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Customer review from mrcoffee.comFeb 16, 2020
Messy and Dead!
This seems to be a common problem with this grinder; it worked okay in the beginning, but it was very messy, coffee gets every where. Nine months after purchasing the grinder it totally stopped working! I only used this grinder about 25 times and always cleaned after each use. The blue light is on; hopper is clear and nothing’s obstructing the blades; they turn freely. It seems like the motor is dead. I actually bought 2 of these for my main home and lake home. So far the other one is working, but it’s only been used a few times. Wish I would’ve read the reviews before purchasing.
by
Response from Mr. CoffeeApr 7, 2020
We apologize for your experience with our product. Since our products have warranty, we could look into filing a warranty claim to have your product replaced. Please give us a call on +1 (800) 672-6333 by 9:00 AM - 5:00 PM EST so we can further assist you on what we can do. Thank you!
Customer review from mrcoffee.comFeb 12, 2019
Fire Hazard!
This unit started to leak coffee grounds on the counter top from the bottom of the motor housing. I removed the bottom cover and was very surprised to find the entire motor housing including the motor windings, circuit board and wiring completely filled with very fine coffee grounds and dust.
by
Customer review from mrcoffee.comApr 28, 2018
Excellent grinder but difficult to clean
I have had this grinder for over a year. It is very powerful and allows for various styles of grinding (coarse, medium, fine) My only concern is its difficulty in cleaning. The tubing in between the coffee bean loader makes it unreachable for brushing off grinded coffee. The ejector well where the grinded coffee falls into is a nightmare to clean too. I have attempted to dissemble the machine but the design doesn't allow me to reach those spots. I am concerned as this may encourage bacterial growth overtime if left untreated.
by
Response from Customer ServiceMay 2, 2018
Thank you for taking the time to post your comments, we appreciate the feedback and are always looking for ways to improve our products. We recommend taking a bottle brush to reach those hard to reach places.
Customer review from mrcoffee.comNov 8, 2017
LOVE the smell of fresh ground coffee in the AM!
I LOVE LOVE LOVE my grinder!!!!!!! I use it every day. Well, at least I did until my mishap!
As I was pulling out the container of grinds to fill my coffee pot, it started to fall, when I grabbed for it with my other hand, I clumsily hit it upward. That's when it smashed on the floor.
There were coffee grounds everywhere and the container broke. No more coffee for me! At least not until I get a replacement container....
by
Customer review from mrcoffee.comJan 12, 2017
Help me please?
The coffee bin has broken? it no longer works well it is not connected to grinder. We bought this several months ago. Please can you help us out here? We always buy your machines but this one am so disappointed. Mighty grateful for a response please? Thank you
by
Response from Customer ServiceJan 17, 2017
We love to see what we can do for you and we recommend that you give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Customer review from mrcoffee.comSep 21, 2016
ground coffee in the housing
I have this coffee bean grinder and for whatever reason ground coffee is getting into the housing of the machine. I have had this machine for 3+ years and never had this happen. I keep shaking it and more and more ground coffee keeps coming out. I have enough to make at least a pot and half of coffee so far. The coffee is coming out of the holes at the bottom where the cord winds. I'm not sure what could be wrong with my machine that is causing this too happen. I use it on an almost daily basis. Any feedback about this situation would be appreciated.
by
Customer review from mrcoffee.comApr 2, 2016
Love it when it works!
I got this model about 3 months a go could say it was greate untill the hopper broke lost my receipt so I got a new one after only a week of use this one did the same have 2 broken hoppers and $80 later no coffee grinder see photos below you decide
by
Response from Customer ServiceApr 13, 2016
Thank you for bringing this to our attention. The last thing we want is for you to be disappointed in your purchase. I would like for you to give us a call at 800-672-6333 so that we can get you back to grinding again. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Customer review from mrcoffee.comFeb 2, 2022
Waste of money
Have used this product 3 times. I like a finer grind, or an expresso grind. At best it produces a grind similar to coffee beans from a pencil sharpener. Wish I had seen these reviews before I wasted my money. So it has been properly trashed.
by
Response from Consumer CareFeb 4, 2022
Thank you for contacting the Mr. Coffee® brand. We appreciate you for reaching out and providing your feedback and experience regarding your automatic burr mill grinder. We are sorry to hear that the Mr. Coffee® Automatic Burr Mill Grinder did not exceed your expectations. This is certainly not the experience we want you to have.
If the size of the coffee ground is not consistent, these are the possible cause:
-The unit is not clean.
-There’s a foreign object between the two Burr Mills.
-Grind setting is not correct.
Solution to these problems:
-Clean the unit, unplug it and clean the burr mill.
-unplug the unit and carefully dislodge the foreign object.
-Turn the hopper to the correct/ desired grind setting.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. Have a good day!
Customer review from mrcoffee.comDec 10, 2021
Descent Grinder
We have had two of these grinders and have a new one waiting in wings when this one dies. Our first one had the threads stripped in throat and the bean hopper neck broke.
That one lasted about 2 years. The current one we have has been chugging along for more than a few years with monthly cleaning. However, the little pin inside the spring that is under the ring that is screwed on with three screws has broken. I was able to stick it back in with the spring and grinder is still working. I was wondering if we can obtain a replacement of that pin. I have looked everywhere online to no avail. Otherwise, we have been happy with this grinder and feel it has lasted a great deal longer than we expected. Want to know if pin part is available or if there is another fix.
by
Customer review from mrcoffee.comAug 28, 2021
Haven't had a single issue
I've had this unit for over a year. No issues at all. No broken hopper, no grounds coming out the bottom. In fact, the reason I came here to review this machine is to comment on how amazingly accurate it is. When you put the number of cups on 6. You get 6 tablespoons from it, exactly. No matter the grind size. Even when using another brand's measuring marks. I grind 8 tablespoons. The grounds fill the graduated marks on the filter perfectly.
by
Customer review from mrcoffee.comJun 17, 2021
Stopped working
I bought this 2 weeks ago and I’ve only used it once and it stopped working. I have the espresso maker and I thought this would be a good product since I like the espresso maker. Highly upset I spent this much.
by
Response from Mr. CoffeeJun 18, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention and we sincerely apologize that your Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel stopped working. The outlet that you are using may not be working. Please be sure to check that the cord is completely plugged into the wall and there are no faults in the wiring. If same problem happens, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps.
Customer review from mrcoffee.comJun 12, 2021
Stumped
Absolutely love this coffee grinder but noticed during the last month that fine coffee dust his pouring out of the bottom of the grinder for no apparent reason. I've only had the grinder for approximately a year and a 1/2. Anyone else experiencing this problem and have you gotten any feedback from Mr. Coffee?
by
Response from Consumer CareJun 15, 2021
Thank you for taking time out of your busy schedule to share this to us. We can only imagine the hassle of having a coffee grinder that has grounds and dust at the bottom. No worries, we're here to help.
You can use a stiff brush to knock loose any coffee grounds that may be stuck on the bottom of your grinder.
Hope this helps. Have a great day!
Customer review from mrcoffee.comJun 11, 2021
The burr grinder itself. Does it wear out?
Have enjoyed the use of this burr grinder for years now but I’m wondering, does the actual metal burr grinder ever need to be replaced or sharpened? If so, I would like to buy a new set.
by
Customer review from mrcoffee.comJun 8, 2021
Bummer
Bought this a couple months ago, and it was working great. Was taking it apart to clean and the hopper came apart In my hand.
by
Response from Mr. CoffeeJun 8, 2021
Thanks for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel and we apologize that it's hopper broke. We will make sure that our design and production team are made aware of your experience about this unit. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward.
If you have any question regarding the warranty or would like to obtain warranty service, please contact us.
Customer review from mrcoffee.comJun 5, 2021
After many years of reliable service the hopper bo
Like many of others posting reviews here, the top portion of out hopper separated from the base plastic. The attachment points between the two pieces seems to consist of three short plastic protrusions from the hopper to shallow slots in the base, along with a thin ring. Not sure what type of epoxy or glue that is food safe and can bond the materials involved - if anyone has a recommendation, please post here. As a very temporary workaround, multiple rubber bands from the bottom of the hopper base to over the top of the hopper are able to keep the feeding portion of the hopper in place.
by
Response from Mr. CoffeeJun 7, 2021
Thanks for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel and we sincerely apologize if it didn't meet your expectations. We will make sure that our design and production team are made aware of your experience about this unit. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward.
If you have any question regarding the warranty or would like to obtain warranty service, please contact us.
Customer review from mrcoffee.comMay 9, 2021
Mr. coffee grinder marvel
Bought this model 4 years ago at the recommendation of a professional barista. I love it, especially that it grinds for drip, espresso and anything in between! And thanks for the tip on grain leakage - easy fix. It’s a trouper of a grinder and is a great bargain to boot!!
by
Customer review from mrcoffee.comApr 16, 2021
Hopper broke before use
I just received this via shipment. It came with a broken hopper. Fun! Looks like there are several issues beyond the weak hopper. Will be returning and looking for a different one
by
Response from Mr. CoffeeApr 16, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Customer review from mrcoffee.comMar 23, 2021
Great value, durable, reliable
after several years (at least 5) maybe more the Mr. Coffee Burr grinder
has been a great friend to my love of coffee and grinding the beans before
I brew. So easy. the measuring dial is perfect and weather I'm grinding or french press or drip or expresso it does the job!! Never had a problem. Soooo reliable
by
Response from Mr. CoffeeMar 23, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best appliances and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Mr. Coffee!
Customer review from mrcoffee.comMar 19, 2021
Great grinder for the price
I love this grinder and it has served me well. Sadly it has died and I need to replace it, but it was a hell of a trooper, grinding my beans daily for 10 years straight.
I came to this site to get a new one and after seeing all of these negative reviews I decided to leave a positive one.
Always take negative reviews with a grain of salt since people who are happy with a product do not tend to seek out forums to complain about their products on.
by
Response from Consumer Care Mar 19, 2021
We are glad to hear that you love our Mr. Coffee® Automatic Burr Mill Grinder, Stainless Steel. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Customer review from mrcoffee.comFeb 28, 2021
Hooper broke
Received as a gift in 12-19. Worked fine until the hooper started to disintegrate where it attaches to the base. Doesn’t look like there is a replacement available. Next burr grinder I’ll not be Mr.Coffee since this appears to be an issue others have experienced.
by
Response from Mr. CoffeeMar 1, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Customer review from mrcoffee.comFeb 20, 2021
The hopper broke...
I have had this for two months. This grinder is extremely loud and the hopper has already broken off. There wasn't much holding it there except for a thin line of adhesive.
by
Response from Mr. CoffeeFeb 22, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Customer review from mrcoffee.comFeb 12, 2021
Buyer beware
I bought this last year. It works fine, I ended up picking the grinder up only to drop the hopper and it broke instantly. If you are careful this grinder is the one for you. The amount you would pay for another hopper and a lid for hopper equals the same amount of how much you bought the product. That is even if you can find these parts. Good luck.
by
Response from Mr. CoffeeFeb 12, 2021
We appreciate you taking time out of your busy schedule to share this to us. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Customer review from mrcoffee.comCompare Similar Items
Features | |||
|---|---|---|---|
Locking Lid | Built In Grinder | Built In Grinder | |
Coffee Grinder Type | |||
Blade | Conical | Burr | |
Capacity (fl. oz.) | |||
12 | 2.8 | 6 | |
Coffee Grinder Power Type | |||
Electric | Electric | Electric | |
Grind Levels | |||
Coarse, Fine | Coarse, Fine, Medium | Coarse, Fine, Medium |
