Hi Electrictimer, thank you for reaching out to us regarding our GE 7 Day Digital Outdoor Box Timer. We are very sorry to hear about your recent unsatisfactory experience you had with our product. Our mission is to provide complete customer satisfaction and quality products that deliver the expected performance. We would love to work with you directly to resolve the issue, so you can enjoy our products to their full potential.
Please contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 299944. You can also email us at support@byjasco.com and include your personal ticket number in the subject line. We look forward to working with you to ensure your complete satisfaction with our GE 7 Day Digital Outdoor Box Timer.