Customer Reviews for Samsung 7.5 cu. ft. Gas Dryer with Steam in Merlot
- Steam Dry helps remove odors and freshens clothes
- Smart Care lets you troubleshoot with your smartphone
- Sensor Dry automatically turns off when your clothes are dry
Customer Reviews
Mar 7, 2016
Great dryer with one minor problem
We like everything about our Samsung dryer, but it did have one minor manufacturing fault. The latch mechanism was pulling out of the cabinet each time we opened the dryer door. (see photo) I noticed that the latest Samsung dryer models have redesigned this mechanism so that it is now held securely into the cabinet with screws, whereas the one on our dryer is a press-fit type with no additional fasteners.
by
Customer review from Samsung USAug 29, 2016
Dryer that doesn't Dry
After 6 short months this dryer quit working. Still in warranty but it won't dry my clothes.
by
Customer review from Samsung USJul 26, 2016
Never again will I buy this product from this company.
Dryer broke a few days before warranty ran out. No power - a common and known fault - so stated the technician and information found on several web sites. The technician was very difficult to work with & showed up hours after supposed scheduled time - totally unprofessional. His car leaked oil on my driveway. The dryer works but one pixel on screen is weakly lit, but it's working! Now the washer machine is acting up, of course it's out of warranty period.
by
Customer review from Samsung USJul 13, 2016
PERFECT IN EVERY WAY
I couldn't have designed a dryer better if I was asked to. This dryer is every person's dream dryer because it contains every setting that one could hope for--and more. It comes complete with steam for wrinkles and it even has a setting that should you leave your clothes in the dryer for a long time, you can set a wrinkle setting, turn it on, and it will remove the wrinkles! Imagine: no more ironing (unless of course they are REALLY wrinkled badly)! What a time saver THAT is!
There is a sweater rack that comes with it, to dry sweaters, sneakers, pillows and even children's small stuffed animals on it.
Samsung thought of everything with this dryer. Thanks!
by
Customer review from Samsung USJul 12, 2016
Very stable and quite
Very easy to use and set up. Quite, very solid.
The Steam Cycle is GREAT, and the Water connections makes is very easy to use.
by
Customer review from Samsung USJul 8, 2016
Love the color always had a white one
So far it works wonderful. It is quite Drys the clothes fast
by
Customer review from Samsung USJun 17, 2016
Great Value!
Very fantastict product with many many features!!!
by
Customer review from Samsung USApr 12, 2016
GREAT ELECTRONICS
This is one of the easiest electronic dryers I found. If you can push buttons and know what settings you need, this is the dryer to get. It almost sets itself. It dries every load just right, Never too damp after finishing and never burning hot when I take the clothes out. The new "Merlot" color has given my wash room a boost. It truly brightens the room with the maroon color.
by
Customer review from Samsung USMar 18, 2016
great product
Best in price, features and size. Only issue i had is to find user video manual for settings.
by
Customer review from Samsung USFeb 28, 2016
great drying ability
dries very quickly, efficient and great value for high end dryer
by
Customer review from Samsung USJan 21, 2016
New Dryer
Only have had this dryer a few days, but seems very good. Its a bit noisy but its OK on that
Hope it last a long time, this stuff is not cheap in cost
by
Customer review from Samsung USJan 18, 2016
Very nice
Very nice dryer. Love the features.. Quiet, has increments of drying degree, length of drying time. All clothes nicely dry at end. Don't need to redo drying time.
by
Customer review from Samsung USJan 13, 2016
Just received my Samsung Dryer
Wonderful and easy to use. I like the steam option. Maybe my dry cleaning bill will go down with this?... The installer was very knowledgeable of the product and guided me through the easy get started process.
by
Customer review from Samsung USJan 10, 2016
This product saves alot of water
Great features and saves a ton of water! Beautiful color, i purchased the set and they stacked nicely!
by
Customer review from Samsung USJan 7, 2016
Needed repair in less than 3 months after purchasing
My wife and I had a our dryer for approximately 8 years without any issue and we decided it was time to start searching for a new model. We shopped around and researched based on customer reviews. We also asked some of our friends their opinion. The final decision was SAMSUNG. The dryer had all the bells and whistles and it seemed to work great...at first. In less than 3 months the tumbler had stopped working.
I am aware some items may have a faulty component...no sweat! We called customer support to have a tech come out. The tech was at our facility within 72hrs. He came and fixed the tumbler within an hour or so. Sounds like a happy ending, right? Unfortunately, 24hrs later the dryer stopped heating up and now we are back to square one.
I am extremely disappointed in the quality of the product. I own several Samsung items and the quality has never been an issue. This will be the last time I purchase a Samsung appliance.
by
Customer review from Samsung USJan 6, 2016
Efficient and Effective
This clothes dryer is loaded with features, and can incorporate steam to make a good dryer incredible. The lint filter is very efficient and easy to access and clean. Rarely but sometimes thicker parts of garments (elastic waste bands) and more robust clothing can still be damp after a normal cycle but that is mostly due to mixing various clothing styles along with terrycloth items. There is one peculiarity that I cannot seem to alleviate: Sheets, particularly fitted sheets will bundle into a ball even trapping other clothing in the bundle. Not only is this inefficient, it is rather frustrating. In all this is a very effective machine with several useful functions, a great design and is fairly quiet when in operation.
by
Customer review from Samsung USDec 28, 2015
AWESOME!!!
ITS BEAT GOING TO THE LAUNDROMAT WHERE I HAD TO KEEP ADDING QUARTERS JUST TO GET MY CLOTHES DRY...NOPE NOT THIS SAMSUNG DRYER, I COULD SET IT TO WHAT I LIKE AND WITH IN AN HOUR OR LESS MY CLOTHES IS COMPLETELY DRY, I DON'T HAVE TO PUT IT FOR THE SECOND ROUND...OVERALL I LOVE IT!!!!
by
Customer review from Samsung USDec 25, 2015
Lots of options
This dryer is loaded with options fro delicates to heavy duty. Very satisfied.
by
Customer review from Samsung USDec 23, 2015
only one problem
ok so i love the features and bought this dryer because of the great reviews and product reputation but one problem i have is that the cycles are not completely changable like i would like a normal load with more dry and be able to set it on low ...but i cant the only one that has low heat is wool unless i used timed dry i do not like timed dry because i lke the dryer to turn off when it detects no moisture left and it does not say in the owners manual if this is the case i also think that i should be able to program my cycle button w any combination i want but this is not the case either ...kinda bummed
by
Customer review from Samsung USNov 19, 2015
Trouble with Dryer
The dryer is noisy most of the time. Seems to only be quiet if running on high temperature. It has two different types of noises. A chirpy and a rubbing like noise. Both noises were apparent in the beginning. Now, one of the noises seems to have disappeared while the other one seems to come if I don't have the dryer on high.
by
Response from Samsung CareJun 7, 2022
Hi MTT1,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5400EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575780
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USNov 13, 2015
Love it!
It self balances, it is easy to use, and is super quiet... What more could you ask for!?
by
Customer review from Samsung USNov 8, 2015
Quiet and drays quick
Takes less than 40 minutes to dry full load and works wonderful. It's quiet and dont know it is even on.
by
Customer review from Samsung USOct 23, 2015
My new dryer
Love this dryer it is so easy to operate, quiet and fast. Just amazing.
by
Customer review from Samsung USOct 16, 2015
More features than I ever used
My wife and I have only used this machine for two months, and used many of the features for different clothes and material that I've never used before. The results were better feeling bed sheets, shirts, blankets, towels, etc. I didn't think settings would matter as long as the dryer is set to hot. The drying efficiency is also great in comparison to how long it takes. a normal dry time for my usual casual clothes takes 35 minutes, for 5 days worth of different outfits or a light-medium load. Also the steam feature something everyone probably wants to have but doesn't need, and i feel like it should be a standard. Also it didn't increase my electric bill much after using it 5-6 times a month. Also an added bonus is the cool LED light inside the drum.
The only thing I can think of that it can improve on is the touch buttons have a slight delay.
by
Customer review from Samsung USSep 12, 2015
love samsung
My Samsung dryer is awesome. Lots of space and great features.
by
Customer review from Samsung USSep 1, 2015
Rare Find!
Sometimes it's hard to find something that actually works as advertised. Even harder to find something that works better than advertised! My dryer, the Samsung DV42H5200GW, not only works as well as advertised, but my wife actually enjoyed the "Bells and Whistles." Enough to comment on how incredible this machine is!!!
by
Customer review from Samsung USMay 25, 2015
new dryer
I just got this dryer yesterday, and already love it. The dryer has lots of settings which makes it a breeze to use. I actually enjoy doing laundry now.
by
Customer review from Samsung USMar 8, 2015
Great Dryer
Love it. Dries very fast. The only drawback is the lint trap is hard to open. Lots of cycles and steam and NSF sanitizer features. Nice dryer.
by
Customer review from Samsung USMar 5, 2015
dryer with matching washer
love the dryer. These two are very avantgarde in their looks and performance. I highly recommend both products
by
Customer review from Samsung USFeb 27, 2015
Great product!!!
Very quiet and gets the job done..I Love my washer and dryer!!!
by
Customer review from Samsung US
