Hello Rebecca. Thank you for taking the time to leave us your thoughts.
We’re sorry to hear that you’re not completely satisfied with the finish on your new Delta Faucet 5-Spray H2OKinetic shower head. You will find that the use of PVD finishes is common throughout our industry and that finish variations are not unique to our products. The PVD process we use in the manufacture of many of our finished products adds the color to our Brilliance faucets and also provides superior abrasion resistance. We attempt to minimize variations in color by utilizing certain control methods. However, differences in sizes, shapes and materials of individual faucet parts can produce variations in color that can sometimes be noticeable to the human eye, despite the controls we have in place.
Please know that we take extreme pride in the quality of our products and service. We sincerely appreciate you contacting us and allowing us the opportunity to offer a response.
Best Regards,
Tim