Customer Reviews for Jackson 400 ft. Swivel Hose Reel

I purchased 2 of these. I spent over an hour putting each of them together and had to make 2 trips to return this poorly made product. Both units leaked at the seam on the water inlet at first use. I am more than frustrated and deserve some kind of compensation for all my time.

This product is very sturdy and well painted. The best hose reel I could find. Assembly was slightly challenging since a number of holes drilled in the tubing were not perfectly aligned. A little hammering pushed the bolts through to complete assembly. The reel functions well, making easy work of loading and unloading hose (in my case heavy-duty 3/4 dia. 200 ft hose which is fire protection for our home).

Hose reel rusts ands falls apart if used Outdoors. The price makes you think it’s very high-quality but there is no correlation there.

It does everything that was promised and serves my purpose 100%.

Poorly built. I expected better quality from name Jackson .

Sounds great....but 1. In the desert heat/sun, the pneumatic rubber wheels will rot/decay quickly. Needs to be stored in shade. Moving this with 400 ft of hose constantly when needed!! 2. Water inlet/water system rusts out quickly with minimum use allowing persistent leaking and two parts cannot be disconnected for replacement subsequently; will need to replace both parts. 3. Company customer service is hard to reach. Parts are hard to come by; may be back-ordered for months. So much for 7-year warranty.

This hose reel is junk! The water inlet tube rusted out after a couple of years of light duty use. I tried to order a replacement but no one answers the number shown on the website.

I do not have an extensive operating history with the product. Having said that, these are my observations: 1) The assembly was much more difficult then necessary. a) The central drum is held together by three long, thin rods which extend only a fraction of an inch beyond the opposite end of the drum. Getting the rods to poke through the appropriate hole was a maddening 30 to 45 minute adventure. The design should either figure out how to incorporate longer rods, or provide some sort of disposable extender that helps the assembler thread the rods through the holes. b) The instructions do not make it clear that there is a correct way and an incorrect way to install the tow handle. my 50/50 wager was wrong. c) Bolts/screws should be color coded or identified in a clearer manner. 2) The pin provided to secure the tow handle is a great idea. Unfortunately, I have found that the mechanism design to hold it in place is ineffective. The design of this pin needs to be improved. All in all, I recommend the item as it is priced appropriately for the job it performs.

While this hose reel seems to be OK there are some quality issues. First of all to install the hose reel you need three nuts that while shown on the schematic are not listed in the parts list. In my case one was included. I had to find two other nuts from my collection to finish installation. While there were holes in the basket flanges for the water system they were a tad too small requiring you to force it through at both ends. There is a latch pin that goes through the frame and handle to hold the handle up. It has to be forced through then forced back out with more effort than my wife can manage, This is caused by misalignment of the holes in the steel tubes. There was the same problem with the bolt for one of the rubber feet. To put the reel together requires two people and the missing two nuts. It almost felt as though this was a computer assisted design that was never made as a prototype by the company. At least it does not leak.

Very sturdy. Not particularly easy to assemble given a few parts looked exactly alike and directions could have had close-ups.

The overall quality of the final product was good. However, it took hours to assemble as each connection had to be forced into place and the rods holding the hose drum were a blind connection across the whole width of the drum into the reel end. I bought an American made reel by Eley and it went together in 15 minutes! I would not recommend buying this Chinese product.

This reel was a big upgrade from our cheap, plastic reel, and was able to accomodate our 300-foot hose. However, after a month, major leaks were springing our from the fittings and rust began to form everywhere. Disappointed with the durability considering I purchased this model based on the two good reviews before this one.

This is the best hose reel I have ever purchased and used. I am using this reel to hold a total of 350 feet of 3/4" rubber hose. This reel is heavy duty and is made of steel. It is much more durable than the plastic hose reels. The reel swivels to allow easy movement of the hose during use. Although the reel is heavy when loaded with 350 feet of hose, the reel can easily be moved on its wheels after the swivel mechanism is locked in place with an included pin. It was a bit difficult to assemble because the reel hub is held by two long threaded rods which must be aligned through two holes in the hub. Proper positioning of the reel hub (threaded rod at the 6 o'clock position during assembly) and having a flashlight handy overcome this problem. No modifications of the reel were necessary to assemble the reel. I strongly recommend this hose reel to anyone who wants a heavy duty, high capacity reel.