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Customer Reviews for Beast 36 in. Commercial 420cc Two-Stage Electric Start Gas Snow Blower

Internet #205463482

Model #36SBM15

Customer Reviews

  • 1.4
    out of 6 reviews
  • 0% recommend this product
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Showing 1-6 of 6 reviews
The Beast Snow Blower
The big problem I have found with this unit is the painted gas tank. The manufacture painted the inside of the fuel tank. Gas eats paint!! The paint flakes off, clogs the peacock valve, which has a plastic filter attached to it. This filter broke off and now the paint chips have clogged the peacock valve. Had to remove the tank, and peacock to get fuel to flow. Built my own in line filter to protect the carburetor. Lever mechanism for the gear box is cheaply made and bolts fall off. The snow shoot is difficult to manuver with the rotating handle, which is also cheaply made. The cable system on the top of the snow shoot which directs the snow is also cheap. The cable keeps breaking free from the lever making it tough to direct snow into the air or down to the ground. The headlamp is made from cheap plastic that broke in the cold winter. Spent over 1k on this unit and thought it would work nicely. I'm sadly mistaken. I would not rcommend it to another to buy. I've used this 3 winters, garage kept, and fuel additive added. I run it dry of fuel to protect it because we don't get a lot of snow in the Baltimore region. Would love to return but can't.
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  • DIY
JUNK
VERY HARD TO TURN. GREAT GOING STRIGHT. SPEED TO FAST NEEDS LOWER GEAR. THE MANUFACTURER VERY HARD TO DEAL WITH. LOW QUALITY MISSING PARTS A DOZEN PHONE CALLS BY HD AND ME AND ONE MONTH LATER I GOT MY PARTS BUT STILL HAVE AN OIL LEAK
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Response from THD-CSNov 18, 2015
Dear Valued Home Depot Customer. “We are sorry that you were having problems with your (enter model # + description here). We stand behind the product 100% and want to ensure that you are completely satisfied. Please call our customer care helpline at 866-550-3221 or email Customerservice@gxioutdoorpower.com- and we can set you up to have a third party service center evaluate the problem you are experiencing. If there is a manufacturing defect, we will honor the parts and labor in warranty.”
  • Pro
  • Verified Purchase
3 found this review helpful
Too Cumbersome
The gears do not function well. I had to be using more of my strength to pull and push the machine. I definitely will be returning this for a better branch.
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Response from THD-CSFeb 25, 2015
Dear Valued Home Depot Customer, A number of factors that can contribute to how difficult the snow may be to handle. Please contact our customer service technicians who may be able to assist in troubleshooting. Some factors may help with the ease in handle are: • Ensure the skid shoes are adjusted to allow for a gap under the scraper blade. It should be as high as the highest obstacle on the surface. • Don’t lift the bucket through a turn. Leave the bucket in the ground and drag it through the turn. • Power the snow blower through the turn, keep the wheels turning and shift your weight to one side. • Leave the augers on when turning to keep the bucket empty. A full bucket of snow can add over 100 pounds. • Hard turns are a result of leaving the bucket full, lifting the bucket, and fighting the friction of the wheels through the turn. All three can be eliminated or reduced through effective technique. If your issue is still unresolved, we would be happy to assist you with all parts and warranty issues. Please contact GXi at 919-550-3221 so that one of technicians may assist.
  • Verified Purchase
Snow Beast Snow Blower.
I have used the snow blower 5 times it had to be repaired twice,The name fits the product,it"s a BEAST!!!
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Response from THD-CSNov 18, 2015
Dear Valued Home Depot Customer. “We are sorry that you were having problems with your (enter model # + description here). We stand behind the product 100% and want to ensure that you are completely satisfied. Please call our customer care helpline at 866-550-3221 or email Customerservice@gxioutdoorpower.com- and we can set you up to have a third party service center evaluate the problem you are experiencing. If there is a manufacturing defect, we will honor the parts and labor in warranty.”
  • DIY
4 found this review helpful
400 lb manual plow!
My employer purchased this model for our 27 building apartment community. Oversized, under powered. Bogs down under even a light load. Auger and drive controls backwards from name brand models. Wiring came loose from electrical connections, wheel fell off after 2nd use. ONE WHEEL DRIVE! Save your money, read the other reviews online.
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Response from THD-Customer SupportJan 30, 2015
Dear Valued HomeDepot Customer, We reached out to the MFG for more information and below is their response. “We are sorry that you were having problems with your 36SBM15, 36” Snow Beast Snow Blower. We stand behind the product 100% and want to ensure that you are completely satisfied. Please call our customer care helpline at 866-550-3221 or email Customerservice@gxioutdoorpower.com- (mailto:Customerservice@gxioutdoorpower.com-) and we can set you up to have a third party service center evaluate the problem you are experiencing. If there is a manufacturing defect, we will honor the parts and labor in warranty. ”
    5 found this review helpful
    do not buy this
    First thing wrong with this is the leaking gas if you use the primer more than zero times. First use was when taking it off the crate. Pushed the primer three times and all the gas went on the ground. It started and ran well and forward and reverse speeds worked as they should. Two days later first snowfall, it went about twenty feet through about four inches of snow and would not stop when I released both handles. It proceeded to attempt ingesting my house before i disabled it by pulling the engine stop key out. Even after warming up in the garage for a few hours it still takes off on its own when started.
    by
    Response from THD-Customer SupportJan 30, 2015
    Dear Valued HomeDepot Customer, We reached out to the MFG for more information and below is their response. “We are sorry that you were having problems with your 36SBM15, 36” Snow Beast Snow Blower. We stand behind the product 100% and want to ensure that you are completely satisfied. Please call our customer care helpline at 866-550-3221 or email Customerservice@gxioutdoorpower.com- (mailto:Customerservice@gxioutdoorpower.com-) and we can set you up to have a third party service center evaluate the problem you are experiencing. If there is a manufacturing defect, we will honor the parts and labor in warranty. ”
    • DIY
    10 found this review helpful
    Showing 1-6 of 6 reviews

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