#1 Home Improvement Retailer

Customer Reviews for JELD-WEN 32 in. x 80 in. Provincial Primed Textured Molded Composite Closet Bi-fold Door

Internet #203864142

Model #THDJW184400009

Customer Reviews

  • 3.9
    out of 24 reviews
  • 73% recommend this product
Filter by:
Showing 1-24 of 24 reviews
The door I ordered is 36 in. x 80 in., but what i got is 36 in. x 80 5/8 in. It is too high to in...
The door I ordered is 36 in. x 80 in., but what i got is 36 in. x 80 5/8 in. It is too high to install.
by
Response from YourJELD-WENTeamApr 6, 2018
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. Please return the wrong product to the nearest Home Depot as soon as possible so an associate may assist by processing a new order on your behalf. If you have additional information you’d like to share, please contact us at 800-535-3964. Jeldwen
    These doors were worth the wait!
    Because these doors were special order, it took a while before they were delivered. Once they came in, they were about an inch too long. Because there was enough wood at the bottom of the door, we were able to cut the inch off and install the doors as instructed. They look professionally installed and we are very happy with the purchase.
    by
    • DIY
    • Verified Purchase
    • Recommended
    2 found this review helpful
    It came all dinged up but really couldn’t wait another...
    It came all dinged up but really couldn’t wait another 2+ months for another door.
    by
    Response from YourJELD-WENTeamMar 14, 2018
    Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
    • Verified Purchase
    Easy to install. Nice white finish. Looks great. ...
    Easy to install. Nice white finish. Looks great.
    by
    Response from YourJELD-WENTeamMar 8, 2018
    We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    • Verified Purchase
    Just what I ordered.
    Just what I ordered.
    by
    Response from YourJELD-WENTeamFeb 13, 2018
    We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    • Verified Purchase
    • Recommended
    4 Star Review
    Rating provided by a verified purchaser
    by
    Response from YourJELD-WENTeamApr 2, 2020
    Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
    • Verified Purchase
    I waited 4 months to receive my order, after reorder and back orders. I had to make repairs to th...
    I waited 4 months to receive my order, after reorder and back orders. I had to make repairs to the door face, glue & cardboard stuck to surface.
    by
    Response from YourJELD-WENTeamDec 14, 2017
    Thank you for your feedback on JELD-WEN. We apologize for your frustration and can assure you we take your product and service concerns seriously. If you have additional information you’d like to share, please contact us at 800-535-3964. Jeldwen
    • Verified Purchase
    Assembly was smooth. Could provide more instruction on the recommended...
    Assembly was smooth. Could provide more instruction on the recommended finished opening dimensions in the instruction literature. Had a double door install and worked out the dimensions myself, but instructions could have provided this for clarity.
    by
    Response from YourJELD-WENTeamNov 15, 2017
    JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience. Jeldwen
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    Response from YourJELD-WENTeamApr 2, 2020
    Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
    • Verified Purchase
    Great door. Built for quality. All hardware is included. Would buy again for sure.
    Great door. Built for quality. All hardware is included. Would buy again for sure.
    by
    Response from YourJELD-WENTeamNov 3, 2017
    JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience. Jeldwen
    • Verified Purchase
    • Recommended
    Loving it, matching existing doors in the house. Only...
    Loving it, matching existing doors in the house. Only negative thing is door knob was not painted.
    by
    • Verified Purchase
    Yes...
    Yes
    by
    • Verified Purchase
    Beautiful Door. It took tooooooo long to get it...
    Beautiful Door. It took tooooooo long to get it on order, but looks great!
    by
    Response from YourJELD-WENTeamAug 16, 2017
    JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience. Jeldwen
    • Verified Purchase
    Easy to install and serve the purpose well. ...
    Easy to install and serve the purpose well.
    by
    Response from YourJELD-WENTeamAug 10, 2017
    We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    • Verified Purchase
    Not what was expected
    I ordered this door in brilliant white to match the other closet door that we already had. The "brilliant white" in which you pay much more for is NOT AT ALL so brilliant.....or white. The color is a kind-of off white/grey color and with no sheen. In addition, it came with absolutely no hardware at all, which was unexpected. We had to make another trip to the store to get the hardware....and later paint to make it the actual white color that we were expecting.
    by
    Response from YourJELD-WENTeamApr 7, 2020
    Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    • DIY
    2 found this review helpful
    Great product
    I purchased this primed door vs the white one, because the price difference was more than $40. The doors primer was even and easy to paint over (I used a can of white spray paint). There were no imperfections or scuffs. It looks great in my bathroom.
    by
      • Recommended
      1 found this review helpful
      Exactly what I had expected, in a good way
      I ordered these closet doors to match the hall doors of my small house, not wanting the mirrored bypass doors regularly found in bedrooms. I was very pleased with the result. One note regarding the finish, I thought I had ordered a bright white, which would have been easier to paint for my circumstance, but the doors came in an off white bisque that required several coats of enamel to to completely cover. I chose to purchase ceramic knobs as the the wooden ones provided were likely to show wear quickly.
      by
      Response from YourJELD-WENTeamApr 24, 2020
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • DIY
      • Verified Purchase
      • Recommended
      1 found this review helpful
      bifold
      opening dimensions, instructions confusing, box says 1 size/ on line says another
      by
      • DIY
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Good replacement doors
      Installation was straight forward. The appearance matched older doors exactly.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Pooly assembled in frame
      I ordered 3 of the 7 needed. If I had known the quality I would have made a different selection. Now I must buy the rest and wish I could match the style in another brand. All of the stop moldings were mislocated I had to remove and relocate them just to allow he door to close ...
      by
      Response from YourJELD-WENTeamApr 9, 2020
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      Doors are wonderful and no problem....however it took just about a month to get them?
      very well build, good quality, nice design, good instruction, easy to install. only shipping time is certainly a problem.
      by
        • Recommended
        1 found this review helpful
        Need for eye brow design feature necessitated special order.
        Damaged door required a total replacement of only one of a pair. Even though the previous door was 16 years old, the new one matched perfectly and at the most reasonable price around.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        The product was ok, but got the wrong size
        The door was fine but I got the wrong size. No way to return item.
        by
        Response from YourJELD-WENTeamApr 22, 2020
        Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        • Recommended
        Doors look great, but extra modifications were needed to install
        I ordered two 32" wide bi-fold door sets, but they came with 36" tracks. I contacted Jeld-Wen only to find out they don't make 32" tracks and would have to cut the 36" tracks to fit. Would have been nice to know the extra modifications would be needed ahead of time as it wasn't mentioned in the installation instructions. Otherwise the installation went smoothly and the doors look great.
        by
        • Verified Purchase
        • Recommended
        5 found this review helpful
        Showing 1-24 of 24 reviews

        Compare Similar Items

        current item

        Panel Type

        4 Panel

        2 Panel

        5 Panel

        5 Panel

        Core Type

        Hollow Core

        Hollow Core

        Hollow Core

        Hollow Core

        Finish Type

        Primed

        Primed

        Primed

        Primed

        Material

        Composite

        Composite

        Composite

        Composite

        Features

        Trimmable

        Trimmable

        Trimmable

        Trimmable