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Customer Reviews for Emberglow 32 in. Vent-Free Gas Fireplace Insert

Internet #202324642

Model #VFB32

  • Specially designed for providing a maximum heat output
  • Adjustable screen provides a traditional fireplace feel and look
  • Requires no chimneys, making it energy-efficient and eco-friendly

Customer Reviews

  • 4.1
    out of 23 reviews
  • 67% recommend this product
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Showing 1-23 of 23 reviews
Excellent product
The firebox was a good quality product with a good price. When the fireplace is turns on, the fire bricks inside the box blocks the heat to outside of the box in the back, sides, and on top as they are supposed to. I only wish the picture shows a complete picture as the firebox has approximately 6" metal trim from the opening on top and on bottom unlike the product picture shown. My measurement worked out ok but it may be helpful to someone else to see a complete picture of the firebox. My fireplace pictures doesn't show the fireplace with the fire logs and the guard plate yet but the firebox is doing a great job.
by
  • DIY
  • Verified Purchase
  • Recommended
10 found this review helpful
A dream come true
I have dreamed of building a fireplace for years any this year my dream came true. I love my fireplace! The firebox was a perfect fit for my logs and is well made.
by
  • DIY
  • Verified Purchase
  • Recommended
10 found this review helpful
We had received a bad vent cover with the original...
We had received a bad vent cover with the original purchase. We contacted them and they sent us a new one.
by
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Missing Hood mantel. Company (sure Heat) won’t return phone call....
Missing Hood mantel. Company (sure Heat) won’t return phone call. Can’t get at Home Depot either. Sure heat review is 1 star. Surprised Home Depot will do business with them.
by
  • Verified Purchase
Misleading pictures
The pictures on your website are photoshopped. it looks like a nice, cleanly manufactured unit on your website and then it arrives and it is actually a hacked together, poor quality eyesore. The entire top of the firebox is highly visible galvanized steel which is not shown in any of pictures. If you had shown it, I wouldn't have wasted my time purchasing it andyou wouldn't be reading this. I think it's time to go to the other guy.
by
    1 found this review helpful
    Just what you should expect, especially for the money.
    Just what you should expect, especially for the money.
    by
    • Verified Purchase
    • Recommended
    Take a real close look at the color. It's white inside, it's not even a "natural" look like in th...
    Take a real close look at the color. It's white inside, it's not even a "natural" look like in the main photo.
    by
      Bricks are white
      The picture shows the brick to be beige with variations, this is not the case. They are off white all the way through with no variations.
      by
        looks great had to replace one that was to small for standard gas logs
        looks great had to replace one that was to small for standard gas logs
        by
        • Verified Purchase
        • Recommended
        It’s exactly what it says. Fits great, looks nice. Puts...
        It’s exactly what it says. Fits great, looks nice. Puts out the heat.
        by
        • Verified Purchase
        Make sure you do the measurements correctly. To big for our fireplace. Had to send back.
        Make sure you do the measurements correctly. To big for our fireplace. Had to send back.
        by
        • Verified Purchase
        • Recommended
        Looks great , can't wait for winter to use it . I give it a five star rating .
        Looks great , can't wait for winter to use it . I give it a five star rating .
        by
        • Verified Purchase
        • Recommended
        Item was just as described. Shipping was fast...
        Item was just as described. Shipping was fast
        by
        • Verified Purchase
        Keep on keeping on!! The Home Depot is 2nd to...
        Keep on keeping on!! The Home Depot is 2nd to none. Please consider different delivery service other than Locomote Express. The emberglow insert is great. Packaging sturdy and safe. The Home Depot personnel really have their ducks in a roll. And their products are top notch. Thanks Home Depot.
        by
        • Verified Purchase
        Good fire box.
        Good fire box.
        by
        • Verified Purchase
        • Recommended
        Overall pleased with the insert, however the dimensions provided in...
        Overall pleased with the insert, however the dimensions provided in the installation guide do not include the protruding screw heads on both sides and the opening had to be modified when I tried to slide it in.
        by
        • Verified Purchase
        3 found this review helpful
        Received earlier then expected good condition easy installation haven't fired it up yet but looks...
        Received earlier then expected good condition easy installation haven't fired it up yet but looks great can't beat it for the price that's for sure .
        by
        • Verified Purchase
        • Recommended
        Easy to install, simple instructions included, and looks great. I did have a question about insu...
        Easy to install, simple instructions included, and looks great. I did have a question about insulation around it, but was able to have that question answered quickly when I called the Emberglow hotline.
        by
        • Verified Purchase
        • Recommended
        this firebox exceeded our expectations! super easy to install and...
        this firebox exceeded our expectations! super easy to install and we purchased the blower that is listed as compatible! wow the warmth!! (already had the ventless logs) love that you can tile right up to the opening also.
        by
        • Verified Purchase
        great product
        It really looks good in the fireplace and is great quality
        by
        • Pro
        • Verified Purchase
        • Recommended
        Poorly made
        Very poorly made. Gaps between top sides and bottom. Ugly aluminum clamps hold top sides and bottom. Not sealed, heat will escape.
        by
        • DIY
        1 found this review helpful
        Cheap beware
        There is no trim kit with this fireplace. It's not even available. You have to drywall up to the edge of the fireplace and use high temperature caulking to fill in around it. If your installing this inside an existing wood burning fireplace there is absolutely no way to trim it out. Also the blower is out of stock and you cannot install it until the blower is installed. Home Depot special order is a joke!
        by
          11 found this review helpful
          Showing 1-23 of 23 reviews