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Customer Reviews for GE 30 in. W 20 cu. ft. Top Freezer Refrigerator in White

Internet #203021969

Model #GTH20JBBWW

Store SKU #978892

Customer Reviews

  • 3.4
    out of 47 reviews
  • 51% recommend this product
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Showing 1-30 of 47 reviews
It is not a good refrigator
We have been very disappointed on this refrigator. Freezer has always been a problem and does not freeze right. You can get stuff out and is hard as a rock and then the next time it is soft. Using Ice cream as a example. We do not open it through out the day and might open a few times in the evening. Now talking about ice for the last couple of weeks, ice pan will be frozen water with it being solid. A repairman was here yesterday and tried to fix it. Done a lot of things but still the same way. He said the freezer should be 0 but the it shows 16 He is suspose to be back today. By the way all of our appliaces are GE
by
    Already Broke
    I haven't had it for a year and already it stopped cooling.
    by
      Problems with freezer
      We bought the refrigerator about 6 months ago and have had the items in my freezer get soft 3-4 times.
      by
        time for a new one
        had a GE before really like the brand. had to have a certain size, this fit perfectly. like everything about it. had all features that we were looking for in its size
        by
        • DIY
        • Verified Purchase
        • Recommended
        Compact, great features
        Product features fit my needs. Hope this refrigerator lasts as long as my previous GE. (20 years)
        by
          • Recommended
          Refrigerator is spacious and door setup is conveni
          Like it! Holds a full 64 oz bottle on door and is setup well with drawers and door space. Crispers have fruit or vegetable settings and I like that also!
          by
            • Recommended
            Right Size
            This unit is just the right size for the cubical in the kitchen. It is a disappointing that the ice maker had to be replaced.
            by
              • Recommended
              Too Much Freezer
              We purchased this as basically a refrigerator with a freezer compartment similar to the one we have had for about 17 years. We could not see this model in the store because it wasn't in stock, so we purchased it on the merchant's recommendation.After going through all of the hassle of getting it in the house ( doors had to be removed on the new refrigerator ), we realized that it is almost 50/50 refrigerator/freezer. What a disappointment ! If we had wanted a freezer we would have bought one. We needed a refrigerator with a freezer compartment. I asked the merchant about this and he told me "they're all like that now ". This refrigerator DOES NOT serve our needs !
              by
                Great refrigerator
                Keeps food fresh and cold nice appearance easy to clean nice door handles.
                by
                  • Recommended
                  Loud freezer and hard-to-reach main section
                  The freezer makes a lot of noise. On the bottom part, the thermostat is right in front, so it gets in the way when you're reaching into the shelves. The added meat drawer on the left has too little space above and below it, so these spaces are not very useful. The freezer is too tall, so the bottom part of the refrigerator doesn't have enough room and you really have to bend down to reach anything.
                  by
                    Nice
                    I love the door storage. The freezer has a lot of room. The only dislikes I have is the doors shut hard. It took awhile to get the fridge settled. It would squeak anytime we opened or closed the doors.
                    by
                      • Recommended
                      Issues with the purchase of this GE refrigerator
                      Home Depot employee that handled this sale was great. Very Helpful and is a great representative of your company. She is in the process of trying to get my issues resolved and if not will issue a full refund and or get me something that will fit my needs without these issues.
                      by
                      • DIY
                      • Verified Purchase
                      horrible temp control design/location
                      WE looked at the reviews before we purchased and the horrible temp control location was mentioned in several reviews but we liked everything else. Now that we have owned it for about a year I am not sure we can recommend this model. The temp control is usually set and never touched again, but it is right in the way of any reaching to the back of the fridge, why is it literally front and center??
                      by
                        Great product
                        GE products seem to last longer than other brands.
                        by
                          • Recommended
                          works great
                          I am having no problems love the way its suppose to save on my electric bill
                          by
                            • Recommended
                            nice shelving and storage
                            I had purchased the refrigerator and had to call for service soon after as it kept on running and running. They replaced the control board
                            by
                              Very difficult to control
                              Unit is 1 month old and I want it replaced with another model. The placement of temp control is subject to accidental readjustment whenever one reaches in the unit. Can't control temp (at 5 things freeze in ref rig, at 4.5 freezer does not freeze contents.
                              by
                                Very poor design
                                Unfortunately, I do not like the refrigerator. Shelves not adjustable enough. Too small to fit a gallon of milk even on the top shelf. Controls centered in the middle, so they are knocked frequently. Not user-friendly for cleaning. And the frig moans and groans whether it is running or not. Very poor design.
                                by
                                  GE appliances
                                  We have had our new appliances for about a month and love them.
                                  by
                                    • Recommended
                                    Great and easy to use features.
                                    Just bought this refrigerator because ours kicked the bucket. Compared different brands and this not only fit our space but also fit our budget. If your looking for something in a standard refrigerator this one is great and has plenty of room. If you want an ice maker you will need to order the kit, does not come with one.
                                    by
                                      • Recommended
                                      Poorly designed
                                      I purchased this model based on its claim of cantilevered shelves. This is very misleading as the shelves truly fit only on designed guides. There is minimal flexibility for shelf arrangement and some spaces are virtually unusable. A half gallon container does not fit on the top shelf and it is awkward to reach items placed in the back of the unit. The freezer has been repaired twice in the 3 months I have owned the unit. The freezer door pops open every time the refrigerator is closed.The refrigerator vibrates so much that items placed on the top eventually slide off. At times during the defrost cycle it sounds like a low flying airplane.
                                      by
                                        Great features
                                        When we first got it wasn't keeping things cold so we called GE and right away the service guy knew what was wrong. The gasket had a small pin hole and he fixed it. Sometimes like this happen during manufacturing and we understood. It works great now. We had to work on what temperature we wanted so we keep it at number 5 and it work well for us. I have always bought GE products. My first 2 we had for 20 years each and this is our 3rd refrigerator.
                                        by
                                          • Recommended
                                          OK
                                          Position of temperature control subject to accidental change when reaching in. Single temperature control not satisfactory.
                                          by
                                            disappointed...
                                            When my 7 year old frig went, I did not have the luxury of time to shop around and did not want to go with top of the line again since I was told refrigerators are made to last only 8-10 years. Model appeared to be more spacious online - no stores in area had one on the floor to look at. Ok for 2 people but not for a family of 4. Will need to get 2nd frig for entertaining/holidays. BEWARE: the temp control is located in such a place that the dial can be changed to OFF (while removing items from top shelf) without realizing it. Happened twice - it is now taped - won't happen again
                                            by
                                              Temperature controls?
                                              Do not like single control for both freezer and fridge, if dial gets accidently bumped things in freezer will start to thaw.
                                              by
                                                Worst refrigerator EVER!
                                                As many others have mentioned it is impossible to keep the temperature regulated on this refrigerator. I can't even begin to tell you how much food I have lost due to temperature problems. Additionally, every time the fridge door closed the freezer door would pop open and stay there so everything melted in freezer door, and frost formed on everything. The repairman "fixed" this problem by "leveling" it so far backward it now looks as if it is doing the Limbo! Also, the way this fridge is designed leaves way less actual storage space then my previous 18 cu. model. After only 1 1/2 years we are going to buy a new refrigerator.
                                                by
                                                  Nice big freezer!
                                                  We just had this refrigerator delivered yesterday. The freezer seems HUGE compared to the 18 cubic foot one we replaced this for. The shelves in the fridge are a bit to squished. We removed one of them to allow for 2 liter storage.
                                                  by
                                                    • Recommended
                                                    very efficient
                                                    we have had it for a couple of months and it has performed very well.
                                                    by
                                                      • Recommended
                                                      Not recommended
                                                      I bought this item 10 days ago, and already regret it. It has only one temperature control. When control is set for fridge at 32 F, freezer is only slightly below 0 F, and top fridge shelf is too cold to use, resulting in *less* useful space than my old GE 18 cu ft unit from 2001.
                                                      by
                                                        the right size for my needs/kitchen
                                                        It needed to fit the space in my kitchen and I like the GE products
                                                        by
                                                          • Recommended
                                                          Showing 1-30 of 47 reviews