Hello Karla5348 - this is Nancy at GE Appliances. We are very sorry to hear that your glass cooktop is getting scratched. This is certainly not what we would expect to hear and we apologize for your inconvenience. Sometimes marks on the cooktop appear as scratches, but can actually be removed. We recommend using the CeramaBryte cooktop cleaner with a CeramaBryte cleaning pad. Make sure the area is cool. It may require using some elbow grease to remove the marks. Be sure the bottom of your pots and pans do not have any rough spots, nicks or gouges. I hope this information is helpful! Thanks for providing your feedback and for choosing GE Appliances!