Customer Reviews for Delta 3-Way Shower Arm Diverter with Hand Shower Mount in Chrome

The 3-way diverter only lets water through in 2 of the 3 positions. Therefore, it is useless since the whole point of it was to have the option of the handheld shower only.

I ordered the Delta 3-Way Shower Arm Diverter over the phone. HD employees were professional, and kind. HD tracking is one of the best. Product arrived intact, and with directions. This is a nice all metal product. The directions are easy to follow. I had some leaking initially. One area needed additional hand tightening. The other area I covered with a cloth and used pliers to tighten.I did use plumbers tape too. The forward position is for the main shower head. The middle position is for both shower heads. Pulled back is for our slide arm shower head. The water flow does decrease in each shower head when both are on, but with both on the pressure is still great. We are very happy with this product. It has enhanced our showering experience.

This diverter valve has all the features I needed. It runs two separate heads with the choice of operating one the other or both. It has the holder of a hand held unit and a lever control switch which works easily and accurately. it has a nice finish ans installed very easily.

As John G stated, a year ago, the rubber gasket breaks and leaks. My gasket looks just like John G's does in his pictures. I also, have one more issue. I need to replace the hose for the handheld shower and when I go to remove the hose, on the end that connects to the diverter, instead of the hose disconnection from the diverter, the piece in the images twists off of the diverter assembly. I tried to hold it to remove the hose and the sharp edges cut my hand. Where can I find a hex key that fits the part in the picture?

The unit is sturdy and solid. The finish is nice. The lever is easy to use even for people with arthritic hands. The positions are main only, both, auxiliary only. I have used the item for several weeks and it works great.

We recently purchased this Delta U4920-PK shower diverter valve after the valve we had purchased a few years ago from a big-box store finally broke. I was very impressed with the apparent quality of this metal valve, compared to the all-plastic one we are replacing. Also, the simple ease of pushing or pulling the large lever to switch the water flow, instead of turning a hard-to-twist knob, is a great design. However, there is a major flaw which prevented us from ever using this new valve. As other reviewers have reported here and on other websites, the valve leaks at the attach point! Prior to purchase I had assumed from those reviews that these folks simply did not tighten the attach nut enough. But that’s not the problem! In fact, the problem is, when you tighten it enough that it won’t twist on the inlet pipe, the rubber gasket gets pushed up into the inlet pipe, making the entire assembly loose and not watertight. Once that happens the rubber gasket is cut and deformed, and there is no longer any way to tighten it. This gasket should be made of a much firmer material so it can be tightened without deforming. The plastic valve from the big-box store didn’t have this problem, so I’m sure there is a way to fix this. It’s a shame that, in our experience, a simple inexpensive part like this rubber gasket makes this fine valve unusable. I would give this product 5 stars if it were not for this gasket issue. The accompanying photos illustrate the problem.

Have had the combination hand held/rain shower head installed for about 2 years. Suddenly I get a huge leak that squirts all over the shower wall coming out of this diverter valve via crack in the plastic chrome plated housing at the base of the hand held shower hose connections. This item was purchased at COSTCO and I no longer have the receipt to try and get it replaced. This replacement diverter valve is more expensive than I paid for the complete assembly

I added this diverter to my Delta 3-Spray 2.0 gpm Shower-Mount Handshower in Chrome, Model # 54471-20-BG, Internet # 203124825. So glad I did. This is the best quality diverter that I've ever used. I'm very happy with this product and highly recommend it for all showers.

Works as designed. No problems.

Shipping was FAST, quality of product was excellent, the only con is the holder was too small and is made of plastic…other than that, it was a good product.

The best valve for this task that I've ever found, great delivery too

The design of product for its intended use is good and seemingly made of quality metal. But, unless I cranked too hard tightening it to the shower arm-pipe it leaks because the rubber gasket inside the diverter split and pushed out whereas it leaks a steady stream. The reason I cranked more than recommended is because it would not seal and was loose. Delta says hand tighten, but that does not work. I really put a lot of plumbers tape on shower arm too (as I always do without problems), but this product leaks. Reviews before my purchase spoke of leaks but I assumed they did not know how to do minor plumbing because I never have problems, but this one leaves me wondering about my skills as much as the product.

Quality is very good.

Rating provided by a verified purchaser

Not sure about the person who said there was a flow restriction on it. I have not encountered this and it works great

Working very well. Way better than the plastic crap

Easy to install and is easy to switch between spray options.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Solid feel, nicely finished chrome. However, I don't know if it was that my shower hose is a weird size or not...probably not?...when I hang the handheld nozzle on the diverter, it barely fits into the bracket. Barely like, you can't even straighten it out without it falling off.

Just as described, does what it should

Rating provided by a verified purchaser

Works as expected.

Rating provided by a verified purchaser

Hand held shower wand would not fit into the holder

work great well made

It's a simple device and works perfectly. I got it to replace a cheap plastic valve my Mom got for her apartment. She shouldn't have any more problems. The luster of the thick chrome plating looks much better than the original device.

It attached easily to shower arm behind the shower head, fits and supports my Delta hand held shower perfectly. At 5'3", I can reach the controller lever, which is 76" above the tub. Finish matches my other Delta chrome fixtures.