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Customer Reviews for International Tech Series 27 in. 7-Drawer Roller Cabinet Tool Chest in Blue

Internet #203715394

Model #VRB-2707BU

  • This roller cabinet has a total storage capacity of 8,823 cu.in.
  • Equipped with full-extension 100 lb. Rated ball bearing slides
  • This cabinet moves around easily with 5 x 1-1/4 in. casters

Customer Reviews

  • 3.5
    out of 19 reviews
  • 78% recommend this product
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Showing 1-19 of 19 reviews
I have the unit about a month; all of the...
I have the unit about a month; all of the drawers are lightly loaded. For the last few days the top draw collapses to the left when pulled out all the way. Now the 4 thin draws only pull out 2 at a time. 1 draw is cocked 20 degrees and won’t straighten out. Very disappointing for over $300!
by
Response from SPG International LtdFeb 22, 2018
Dear Home Depot Customer
Thank you for your response
i have discussed this issue with our engineering department and they are aware of this issue and are in the process of upgrading the strength of our drawers. As for the drawers collapsing, this could be a result of poor installation of the sliders or misalignment caused by the shipment process. We have been manufacturing tool boxes for over 55 years and we pride ourselves in producing a high quality product. To this end we will replace your unit at no cost to you. Please contact Nathalie at our customer service desk; nprovencher@spg-toolbox.com or 800-567-7744 ext 246 Thank you for your support of SPG International and please accept my apolgies for this issue.. Sincerely Jon Bazar National Sales Manager International
  • Verified Purchase
1 found this review helpful
This box came all dented up from the factory, the drawers were all crooked, it was a mess. I had ...
This box came all dented up from the factory, the drawers were all crooked, it was a mess. I had to return to home depot and will neverdo a ship to store again. They did reimburse me for it, but never againin a fool box will I order, only pick up one that is already together, and displayed so I came look it over first.
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Response from SPG International LtdApr 18, 2018
Thank you for your comments
It should be noted that we are the manufacturer of the product but we are not responsible for the shipment of the product, either to the store or to your home. This is the responsibility of Home Depot in this case
We take great pride and care in both the manufacturing and packaging of our product. Unfortunately shipping damage does occur on occasion. I am glad Home Depot handled the situation
Best regards
Jon Bazar. National Sales Manager SPG International International
  • Verified Purchase
Excellent storage system. This is #4. Would recommend to anyone...
Excellent storage system. This is #4. Would recommend to anyone looking for tool storage or any kind of storage.
by
  • Verified Purchase
4 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
The slides were built cheap I had to pull them...
The slides were built cheap I had to pull them out a rivet them to there mounts to keep them from pulling out and falling down.
by
Response from SPG International LtdFeb 2, 2018
Darrell
I am sorry that you experienced this issue
We use "clip" slides to make it easier for the user to replace them when they wear out [Not unlike brake pads, which wear out over time]
We would be more than pleased to replace these [at no cost]
Please contact Natalie at our customer service desk; 800-567-7744 ext 246
We are a Canadian manufacturer and we take pride the the items we manufacture
We hope this solves your issue
Thanks for your support and understanding International
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Few dents, paint came off, won't buy anymore ...
Few dents, paint came off, won't buy anymore
by
Response from SPG International LtdOct 4, 2017
Thank you for your note
Our product is visually inspected prior to packaging.
It is them picked up by a freight company who delivers it to you, the customer.
Depending on where you are located the unit can be handled several times
and yes, sometimes the product gets damaged during this process.
if you discover dents on the unit, you should contact Home Depot Customer Service to make a claim and it will be handled by them.
if you would like to discuss further you can contact me directly
Jon Bazar, National Sales Manager, SPG International
jbazar@spg-toolbox.com International
  • Verified Purchase
Very easy to assemble and works great....
Very easy to assemble and works great.
by
  • Verified Purchase
Good sturdy tool chest with big wheels drawers slide well had a problem with one draw slide other...
Good sturdy tool chest with big wheels drawers slide well had a problem with one draw slide other than that it is an excellent choice for light to medium tools
by
  • Verified Purchase
  • Recommended
Very good quality for the price. Drawers are smooth and liners fit well. I only have lightweig...
Very good quality for the price. Drawers are smooth and liners fit well. I only have lightweight tools in mine but it seems like it would hold a good deal of weight. If it came with a worktop I would give it 6 stars.
by
  • Verified Purchase
  • Recommended
This is poorly made and when the box was opened...
This is poorly made and when the box was opened the drawers we not attached on the right side to the drawer slides. Returned it and bought a Husky.
by
Response from SPG International LtdAug 4, 2017
HI,

We are sorry to read this. When did you by it and where are you from? We are surprised to see that the drawers were not attached correctly and we would like to investigate this to avoid this mistake in the future. Please contact us at service@spg-toolbox.com. International
  • Verified Purchase
Just what I was looking for fits well and easy to move around
Just what I was looking for fits well and easy to move around
by
  • Verified Purchase
  • Recommended
I bought this cabinet for my sewing area. I love...
I bought this cabinet for my sewing area. I love it.
by
Response from SPG International LtdJul 17, 2017
Hi,

Glad you enjoy your toolbox! Thank you for your comments, it is appreciated.

SPG International International
  • Verified Purchase
very easy to assemble. and it rolls nicely. I like...
very easy to assemble. and it rolls nicely. I like the action of the drawers.
by
Response from SPG International LtdJul 5, 2017
Hi,

Glad you enjoy your toolbox!

Thank you for your comments, it is appreciated.

SPG International International
  • Verified Purchase
1 found this review helpful
Good Quality
Overall this is a quality tool cabinet. Easy glide doors, smooth lock, and clean finish
by
    • Recommended
    1 found this review helpful
    great box for the money
    i have had many tool chest and this one is terrific for the money i felt it was built above average for the cost. A ball bearing tool box is the only way to go don't cheap out you will regret it. This one has lots of drawers which is way more important to me than big drawers.
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    • Verified Purchase
    • Recommended
    2 found this review helpful
    Excellent
    I have owned several tool boxes over the years and I thought this one was going to be junk and not hold up. We have used this same tool box for the the past two years and I have zero complaints about it...not one. The drawers can hold the weight, open and close smoothly, they do not jam...the locks works well. I am super impressed with the workmanship, all around quality of components...I would never had thought it would be so great!
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      • Recommended
      2 found this review helpful
      Junk Junk Junk
      I had one of these. Worst toolbox every made. If you had about 10 pound of tools in the top drawer it would tip over when you pulled it out. Caster are also junk. It would be an ok box if u attached it to the wall and let is sit in on the floor. The $150 Harbor Freight toolbox is much better than this one.
      by
        3 found this review helpful
        Good quality box with lots of drawers
        This lower box fits my old Husky top box perfectly. I like having more shallow drawers than fewer big drawers, so this box is great. The drawers slide smoothly and have a quality feel to them. It even comes with pads for the drawers. The only thing I am not too sure about are the wheels, which seem to be hollow plastic. Time will tell if they are up to the task.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        Showing 1-19 of 19 reviews