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Customer Reviews for Northwest 25 in. Curved Glass Electric Fireplace Wall Mount and Remote in Black

Internet #205700584

Model #80-EF455S

Store SKU #1001193023

Customer Reviews

  • 4.3
    out of 32 reviews
  • 92% recommend this product
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Showing 1-30 of 32 reviews
Easy to assemble. Looks nice and heats well. Only small thing is you can use the lights without h...
Easy to assemble. Looks nice and heats well. Only small thing is you can use the lights without heat but not heat without lights.
by
  • Verified Purchase
  • Recommended
We loved it until this morning when out of nowhere the glass exploded. Unit was plugged in but NOT turned on.
We used it every once in a while, but just the fireplace function, never used the heat. Had it mounted under a window 3 feet from the foot of our bed. Watching TV in bed this AM when out of nowhere BOOM, sounded like a cinderblock went threw our window. Glass everywhere and up to 7 feet from it. This was really scary how load it was. It was the outside curved piece broken in thousands of pieces, took 45 minutes to clean. The inner plastic piece was not damaged
by
    The product was exactly what we expected. It arrived quickly and was easy to install. We insta...
    The product was exactly what we expected. It arrived quickly and was easy to install. We installed in a motorhome, so it is a perfect fit for our small area.
    by
    Response from TrademarkGlobalMay 11, 2017
    It truly is the quality and the vibrancy of these Northwest® fireplaces that make the difference. So glad you find this fireplace just as beautiful in your home as it is pictured on Home Depot.com!
    • Verified Purchase
    • Recommended
    3 found this review helpful
    Looks nice and arms our room. Curved glass helps it...
    Looks nice and arms our room. Curved glass helps it look more appealing from the side. Would buy again
    by
    Response from Trademark GlobalDec 22, 2022
    Thank you so much for the review. We are truly happy you are happy and satisfied with the quality of this fireplace. We look forward to your next purchase. Have a great day!
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    This was a birthday gift for my sister and she...
    This was a birthday gift for my sister and she loves it!
    by
    • Verified Purchase
    Beautiful. Just what I need for my small space....
    Beautiful. Just what I need for my small space.
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Item is as advertised and I love its look and...
    Item is as advertised and I love its look and the warmth it puts out. BUT it came with absolutely no instructions. If my SO wasn’t a great handy man, I would have been very upset.
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    We love our fireplace! Easy to wall mount...
    We love our fireplace! Easy to wall mount and operate.
    by
    • Verified Purchase
    fierplace
    its very bad delevery every day lier today tomorow i am not happy
    by
      • Recommended
      Warm and enjoyable. ...
      Warm and enjoyable.
      by
      Response from TrademarkGlobalMar 15, 2018
      Fantastic to hear that you are enjoying this cozy fireplace by Northwest®!
      • Verified Purchase
      Works well and is easy to install. Good quality/price ratio...
      Works well and is easy to install. Good quality/price ratio
      by
      Response from TrademarkGlobalMar 1, 2018
      We are thrilled to hear that you are pleased with the quality and value of this Electric Fireplace by Northwest®!
      • Verified Purchase
      No mounting hardware, no mounting instructions, and I could not...
      No mounting hardware, no mounting instructions, and I could not get in touch with customer service.
      by
      Response from TrademarkGlobalJan 30, 2018
      We are very sorry to hear that this item didn't meet your expectations! Please feel free to contact your local store for refund or return options.
      • Verified Purchase
      The unit was very very noisy ...
      The unit was very very noisy
      by
      Response from TrademarkGlobalJan 31, 2018
      We are so sorry to hear that this item didn't meet your expectations! Please feel free to contact your local store for refund or return options.
      • Verified Purchase
      4 Star Review
      Rating provided by a verified purchaser
      by
      Response from TrademarkGlobalDec 28, 2017
      Northwest® is known for providing high quality products at an unbeatable value, and we are so thrilled to hear from another happy customer who's had a great experience with this fireplace!
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from TrademarkGlobalDec 21, 2017
      Fantastic to see another customer impressed with this fireplace! The superb quality and the incredible value for such a delightful and useful item by Northwest® are unmatched!
      • Verified Purchase
      EXCELLENT....adds warmth to every room visually and temperature wise!...
      EXCELLENT....adds warmth to every room visually and temperature wise!
      by
      Response from TrademarkGlobalDec 21, 2017
      We are so thrilled to hear that this fireplace has been a warm and stylish addition to your home décor!
      • Verified Purchase
      very pleased with this Item. Thank you....
      very pleased with this Item. Thank you.
      by
      Response from TrademarkGlobalNov 2, 2017
      So pleased to hear this Northwest® fireplace is able to add both functionality and an alluring decoration! Fantastic to see another customer impressed with these fireplaces!
      • Verified Purchase
      This is a good product but has poor directions for how to install properly. The directions are i...
      This is a good product but has poor directions for how to install properly. The directions are in metric measurements and are in a microscopic type set so small it is very hard to read to understand the instillation requirements. I recommend Home Depot to Contact this manufacturer for better instillation instructions for a safer installation.
      by
      Response from TrademarkGlobalJun 12, 2017
      Sounds like you really are delighted with this Northwest® fireplace! Many Home Depot shoppers agree these fireplaces are the perfect addition to any room in the home, adding warmth and style! Though we are sorry to hear the instructions were not as clear as you would have hoped.
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Very easy to install. Love it. Put in bathroom so...
      Very easy to install. Love it. Put in bathroom so I can relax in tub and view fire. Love the remote to turn off and on heat as needed
      by
      Response from TrademarkGlobalApr 26, 2017
      BEST SELLER! So thrilled that this fireplace is able to meet your needs, and provide a relaxing view and a comfortable experience. We're delighted to know that Northwest® is providing such reliable and dependable products to HomeDepot.com shoppers!
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from TrademarkGlobalApr 21, 2017
      This electric fireplace by Northwest® is frequently highly reviewed, so happy to see you agree!
      • Verified Purchase
      We love our fireplace. We hung it up in our...
      We love our fireplace. We hung it up in our master bath and use it to heat the room before a shower, works great! And it looks nice, also.
      by
      Response from TrademarkGlobalMay 11, 2017
      So excited to see you LOVE this Fireplace! Many customers rave about the unmatched quality of Home Depot and Northwest® fireplaces, and it's great to see that you agree!
      • Verified Purchase
      1 found this review helpful
      What you see is what you get. For my taste, the curved front panel gives the unit a more finished...
      What you see is what you get. For my taste, the curved front panel gives the unit a more finished appearance. For some reason, my bedroom is the coldest room in the house, so the purpose of this unit was to supplement the house heating system. The bedroom is about 225 sq feet and has has a high slanted ceiling, so it takes awhile to notice the warming. Luckily I have a ceiling fan to gently drive down the warm air. Installation was pretty straightforward, ( instructions are as good as you can expect from a non-english speaking tech writer). They included drawings that helped to interpret the installation instructions, ( although I had to convert from Metric to Inches). Overall I'm pleased with the unit and would recommend it to friends. Delivery to my local store was fast and they texted me when it arrived. Only thing that kept it from getting 5 stars is the top should have louvers instead of mesh to direct the heat out into the room instead of straight up, heating the wall it's mounted on. The wall never heated to a point I was worried about.... just say'n.
      by
      Response from TrademarkGlobalMay 11, 2017
      Many Home Depot shoppers agree these fireplaces are the perfect addition to any room in the home, adding warmth and style. The quality certainly is superb and the value unmatched for such a gorgeous and useful item by Northwest®!
      • Verified Purchase
      • Recommended
      2 found this review helpful
      This is perfect for our living room. Looks great...
      This is perfect for our living room. Looks great and warms the room. One simple change We did was to drill two holes 16" on center on the mounting bracket so it was mounted solidly to the wall studs.
      by
      Response from TrademarkGlobalMay 11, 2017
      Incredible to hear this Northwest® fireplace matched so perfectly, and adds so much style and class to your home décor! Many interior designers rave over these fireplaces, and it’s easy to see why!
      • Verified Purchase
      It was a Christmas gift for my granddaughter so I only have the information second hand. It was ...
      It was a Christmas gift for my granddaughter so I only have the information second hand. It was easy to install and she likes it very much..
      by
      Response from TrademarkGlobalMay 11, 2017
      Fantastic to hear this Fireplace by Northwest® is able to provide such a beautiful atmosphere, with high quality warmth, and at such a fantastic value. Amazing!
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The wall fireplace was very easy to install and works well. Everything went smoothly from start ...
      The wall fireplace was very easy to install and works well. Everything went smoothly from start to finish.
      by
      Response from TrademarkGlobalMay 11, 2017
      Delighted to know that Northwest® is providing such reliable and dependable products to HomeDepot.com shoppers. Fantastic to see another customer impressed with these fireplaces!
      • Verified Purchase
      • Recommended
      beautiful, fits our wall perfectly, not to big
      beautiful, fits our wall perfectly, not to big
      by
      Response from TrademarkGlobalMay 11, 2017
      So thrilled that this fireplace is able to meet your needs, and provide a relaxing view and a comfortable experience. The quality certainly is superb and the value unmatched for such a gorgeous and useful item by Northwest®!
      • Verified Purchase
      • Recommended
      Easy to install. Heat mainly rises from the top of the unit so mounting it as high as recommende...
      Easy to install. Heat mainly rises from the top of the unit so mounting it as high as recommended channels heat more to the ceiling than directly radiating across the room. Appearance of a real fire more realistic at a distance rather than close up in a small room.
      by
      Response from TrademarkGlobalMay 11, 2017
      So pleased to hear this Northwest® fireplace is able to add both cozy warmth and a beautiful scenery! The quality certainly is superb and the value unmatched for such a gorgeous and useful item!
      • Verified Purchase
      • Recommended
      2 found this review helpful
      Showing 1-30 of 32 reviews

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      Features

      Adjustable Flame Height, Adjustable Thermostat, With Thermostat

      Adjustable Thermostat, Adjustable flicker, With Thermostat

      Adjustable Flame Colors, Adjustable Flame Height, Adjustable Thermostat, LED, With Thermostat

      Adjustable Flame Height, Adjustable Thermostat, With Thermostat

      Included

      No Additional Items Included, Remote Control

      No Additional Items Included, Remote Control

      No Additional Items Included, Remote Control

      No Additional Items Included, Remote Control

      Heat Output (BTU/hour)

      5000

      5000

      5000

      5000

      Area Heated (sq. ft.)

      400

      400 sq ft

      400

      400

      Firebox Width (in.)

      18

      30

      36

      28