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Customer Reviews for LG 24.1 cu. ft. French Door Refrigerator in Black

Internet #202957137

Model #LFX25974SB

  • 10-year manufacturer's limited warranty on linear compressor
  • Convenient water and ice dispenser keeps both close at hand
  • Smart Cooling System designed to help keep food fresh

Customer Reviews

  • 4.3
    out of 717 reviews
  • 87% recommend this product
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Showing 1-30 of 717 reviews
Good size. Freezer pull can get stuck.
[This review was collected as part of a promotion.] I bought this refrigerator in 2012 and is sad that it just stop working (2023). It is still looking good. The Doors have small dings in it. The compressor has gone out. I was told that ll yrs is well beyond expectation of an LG. I just was my refrigerator to work.
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    I love my refrigerator !
    Love our refrigerator it has lasted us these many years till recently that the compressor gave up. And LG came thru replacing it for us because they backed up their warranty!
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      Great fridge
      Awesome fridge, love the design, great quality. Awesome
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        Great fridge
        [This review was collected as part of a promotion.] I bought my fridge on 2012, has compartments to organize your food looks very neat, the freezer so spacious, i have no problem getting a turkey and ham at the same time.
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          Great features
          [This review was collected as part of a promotion.] My husband bought this for my birthday.A wish come true.
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            • Recommended
            Great warranty!
            [This review was collected as part of a promotion.] I'm glad I've told them about the warranty! Don't forget that we have 5 year warranty!
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              • Recommended
              Rusted under ice dispenser
              So annoying, I loved this refrigerator, and still do, but we will have to replace the darn thing now because it started to rust under the water/ ice dispenser. Otherwise it works great! I had to put black duct tape over the rust so people would not get cut until we can buy a new one. It is only a few years old.
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              Response from LGAnswersFeb 27, 2020
              That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP LG
                The fridge did not last long.LG technician say it needs maintenance. He replace the compressor the fridge work for 3 days then broke down again. He diagnose it again and say the condenser and the evaporator it's the problem.He say he had to charge me $500 to fix it.because it's maintenance problem.this is ridiculous he just saw a little bit dust at the back of the and he say it's a maintenance problem.WHAT KIND OF MAINTENANCE?RIDICULOUS! I'm a owner of another fridge for 13 years more cheaper than the LG,but still working I don't do maintenance.the LG refrigerator is like 3 1/2 to 4 years old.
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                Response from Customer ServiceMay 17, 2019
                That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
                  Good features!
                  [This review was collected as part of a promotion.] I have had for 3 years and no issues until now. Newly fixed
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                    • Recommended
                    [This review was collected as part of a promotion.] I bought this a few must ago and I’m very satisfied with this product
                    by
                      • Recommended
                      Not enough ice!
                      [This review was collected as part of a promotion.] We've only had our LG a few weeks but so far it's working well. The only drawbacks are that it runs out of ice quickly, takes too long to make more ice, and the water dispenser is slow (can take more than a minute to fill a small glass). Otherwise, it's working well and we're happy.
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                        • Recommended
                        Lots of room
                        [This review was collected as part of a promotion.] Love the small ice cubes it makes along with all of the room it has as well
                        by
                          • Recommended
                          Great Frig
                          [This review was collected as part of a promotion.] This is my 3rd LG French door frig. (Had one in 2 previous homes). It looks great and works well. Quiet, lots of room, easy to clean. Love placement of ice maker. Doesn’t take up any shelf space One recommendation...add 1 more bin to the right hand door.
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                            • Recommended
                            LG Refrigerator
                            [This review was collected as part of a promotion.] I purchased this refrigerator 2 weeks ago so far so good. I love the looks and functionality. I’ve read some reviews, and not really sure what they are talking about. The unit cools very good in all zones, and the Linear compressor is very Quiet. I would recommend this unit to everyone.
                            by
                              • Recommended
                              We love this fridge
                              [This review was collected as part of a promotion.] We are coming from a previous fridge that was probably 15 years old. Maybe more. And this LG fridge is a dream come true. Lots of space. It's very bright inside. Love the filtered water. It's very quiet - we never hear it running except for the occasional 10 seconds you hear it make ice. Overall we are thrilled with this fridge and hope it lasts a long time. We are very satisfied with our purchase and would buy it again.
                              by
                                • Recommended
                                This fridge shines!
                                [This review was collected as part of a promotion.] My wife and I bought this fridge as a replacement to a black fridge. The LG has great features, the stainless steel shines, the ice maker works great and we love it so far!
                                by
                                  • Recommended
                                  Love it!
                                  [This review was collected as part of a promotion.] We're very happy with our LG refrigerator/freezer. It was exactly what we were looking for in size and features. No complaints!
                                  by
                                    • Recommended
                                    Great features
                                    [This review was collected as part of a promotion.] Great product!!! Everyone should enjoy Life is good
                                    by
                                      • Recommended
                                      Excellent product. A few minor issues: First, the refrigerator was delivered (and refused) beca...
                                      Excellent product. A few minor issues: First, the refrigerator was delivered (and refused) because of two very noticeable dent/scratches on the front door. Note: Cardboard shipping box showed no punctures or dents meaning the factory actually packed and shipped a damaged product with obvious defects. Took Home Depot just two days to replace the refrigerator with another perfect one. Second, after delivery, the refrigerator developed a noticeable hum (rattle) occurring whenever the compressor kicked in. Apparently the unit was not exactly level as pressing lightly on the front top of the unit would cause the noise to clear up. I contacted the 800 support number and was told to adjust the leveling feet under the front of the unit. I made the adjustment, which stopped the noise, but, having the two leveling feet extended to the floor results in not being able to use the roller feet to move the unit back and forth on the floor. That was unacceptable so I purchased two small furniture "sliding pads" at Home Depot and inserted them under the front two roller feet - thereby slighting lifting the front refrigerator enough to stop the noise. At least this way I can still move the refrigerator back and forth - just have to remember to place the two pads back under the front rollers. Other than that, the refrigerator is very well built and efficiently designed. PS: We did have to remove 1/2 of the upper shelf to allow for more tall items to be refrigerated.
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                                      • Verified Purchase
                                      • Recommended
                                      14 found this review helpful
                                      Love my fridge
                                      [This review was collected as part of a promotion.] Looks nice, lots of room. Love the different compartments to help you keep organized.
                                      by
                                        • Recommended
                                        LG French Door Stainless Steel Refrigerator
                                        [This review was collected as part of a promotion.] This refrigerator is top of the line. It has french doors with the freezer on the bottom. The door slides out to put the frozen food inside and I find this to be very convenient. The water and ice are inside the door and a tall pitcher can fit inside it. It has a lot of room and is well lit. This refrigerator replaced an 8 year old Samsung white side by side refrigerator with water and ice in the door. We are very satisfied with this new appliance. We looked at in the store on the show room floor before we purchased it. We bought an extended four year warranty as well. It is very attractive in appearance and fits very nicely in our kitchen. I give this unit five stars.
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                                          • Recommended
                                          Happy with purchase
                                          I got excellent help from the gentleman at Home Depot in Cranberry, but we ordered online because we needed to verify dimensions and make sure this refrigerator had all the features we wanted. Ordering online gave us time to compare, decide, and purchase....delivery men were excellent as well. These new units are not yet rated for electrical consumption, so time will tell. There isn't any rebates available for these units for energy savings
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                                          • Pro
                                          • Verified Purchase
                                          • Recommended
                                          1 found this review helpful
                                          LOVE MY NEW FRIDGE!!
                                          I am a first time home buyer and this fridge was a house warming gift from my mom. It is so spacious and has a ton of compartments for organizing. It looks great in my kitchen and I love the water and ice dispenser on the front. It is so convenient for grabbing drinks on the go. It has great lighting and I get so excited every time I use it. Can't wait to fill it with more great stuff!
                                          by
                                          • Pro
                                          • Recommended
                                          3 found this review helpful
                                          This product has great features.
                                          This is truly a state of the art refrigerator. It is so easy to use all the features. I love how the refrigerator has a feature that allows it to communicate with my smart phone should anything go wrong with the refrigerator.
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                                          • DIY
                                          • Verified Purchase
                                          • Recommended
                                          13 found this review helpful
                                          Love everything about it!
                                          Purchased this about 2 months ago. We have zero complaints. I searched for months trying to find the "perfect" fridge. This is it!! Love the in-door ice maker. It is a huge space saver.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          16 found this review helpful
                                          Short life
                                          Unable to repair my compressor due to no repair providers in my area willing to work on LG appliances.
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                                          Response from LG Digital Care TeamFeb 5, 2024
                                          Hi there. We understand you're experiencing difficulty getting your refrigerator repaired. We'd like to take this opportunity to take a fresh look into this! Please reach out to us on social media (@LGUSSupport) with your phone number and refrigerator info. included in your PM (model and serial numbers). We'd be happy to explore all possible repair options! ^Chris
                                            Problems with the icemaker
                                            I purchased this refrigerator and never connected the icemaker. When I finally connected the icemaker, it would not work. The icebreaker cannot be reset I believe it was defective when I purchased it. It had to be because it
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                                            Response from LG Digital Care TeamDec 5, 2023
                                            Hey there, we are sorry to hear that you experienced this. Please send us a private message via our social media accounts, @LGUSSupport, with your model number, serial number, and phone number. We will be sure to get back to you with more details on this concern. ~Tegan
                                              I got a dud
                                              This fridge has had nothing but issues. Ice maker is bad and inside either freezes over or defrosts on its own. Its sitting in the garage and not usable. I tried to get LG to offer us some money towards a replacement. But requests have gone unanswered.
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                                              Response from LG Digital Care TeamNov 21, 2023
                                              Hi there. We know your experience has been less than ideal, and we'd love the opportunity to correct this. We'll need to gather more information on the freezer issue, so we can get to the bottom of the problem. Please send us a private message on our social media using @LGUSSupport with your model, serial, and phone number, and we'll get right on this! ^Gaby
                                                A great French door refrigerator
                                                [This review was collected as part of a promotion.] I am extremely happy with this French door refrigerator, the interior lay out is very good, the ice and water dispenser is convenient. A good product.
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                                                  WARNING: Don’t Do It
                                                  [This review was collected as part of a promotion.] Stay far away! The known issue with the compressor caught up with me. Ruined everything in freezer and fridge. The cost to fix was almost the price of a new fridge. Based on that, i had a relatively new fridge hauled away and replaced it with a different brand fridge.
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                                                  Response from LG Digital Care TeamNov 2, 2023
                                                  Hello, we are sorry to hear your experience with LG was not what we strive for. We would love the opportunity to chat; please send us a private message on our socials, @LGUSSupport. ~Tegan
                                                    Showing 1-30 of 717 reviews