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Customer Reviews for LG 23.8 cu. ft. Top Freezer Refrigerator in Stainless Steel with Multi-Air Flow, Digital Temp Controls and Reversible Door

Internet #205343837

Model #LTCS24223S

Store SKU #1001000834

  • Large capacity fridge with fresh food compartments & deep freezer
  • Two humidity-controlled drawers & Glide N’ Serve Pantry Drawer
  • LEDs provide an exceptionally bright interior & save energy

Customer Reviews

  • 4.5
    out of 1,909 reviews
  • 88% recommend this product
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Showing 1-30 of 1,909 reviews
The plastic shelf cracked where you put the vegetables in...
The plastic shelf cracked where you put the vegetables in within 3 months
by
  • Verified Purchase
[This review was collected as part of a promotion.] It is a beautiful frig very large and clean looking. The capacity is very good which is the reason we bought it.. Poor lighting design where it makes it difficult to find things in the cave.. Shelving was flimsy and cracked in just over a year.year. our last frig was perfectly fine except we updated our kitchen and changed to stainless steel. Miss the lighting, ease of cleaning and the study shelves. Dont know if the shelves were damaged in shipping or a poor design but for a retired couple with no kids in the house to stress test the shelving disappointed that in less than 1 1/2 years we may have to replace the components at our cost.
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Response from Social MediaSep 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
    After 9 months, so far, so good
    [This review was collected as part of a promotion.] After 9 months, so far, so good. Have had 2 issues and would have given it 5 stars if the 2 issues didn't happen within 1 year: 1. Refrigerator door seal had a tear in the upper left corner, repaired by LG, must remember to open the door at the top of the door, not the side. Very easy to replace the seal. 2. The freezer shelf is bowing & got a replacement. Several people have mentioned that the shelves are not that strong & I agree. The repair folks said that the freezer shelf bow was not covered by any warranty, but LG overrode and sent me one. See the attached picture of a straight edge against the shelf. We don't put too much on this shelf either. 3. The linear compressor reliability is well discussed, but the warranty of 5-10 years is great. Other than that, it's got amazing space, love the top freezer over a bottom, super quiet, easy on energy consumption. I also moved the deli drawer-shelf up 1 shelf so I could get a better visible on what's on the lower shelf
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      • Recommended
      Throwaway
      Three year life span. Overpriced trash. Near impossible to find service.
      by
      Response from Social MediaFeb 1, 2022
      Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
        Throwaway….
        The freezer is operational. The fridge temp climbs to 50 plus degrees. Can’t find an appliance repair shop that will service it. Problem is the auto defrost isn’t functioning causing excessive frost build up on the coils. I take the back panel out of the freezer and defrost with a hair dryer. The unit functions properly for another week. Considering that it’s only three years old, you wouldn’t expect this. Piece of throwaway garbage….
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        Response from LGE Social MediaJan 28, 2022
        Thank you for taking the time to review our product. We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane
          Worst Refridgerator
          We purchased an LTCS24223W LG fridge . Last month the refrigerator itself started getting warmer and warmer. The freezer still maintains cold temps. I defrosted the refrigerator, cleaned out the coils in the back, and the fan appears to still be working. The refrigerator still reads 51 degrees. In addition, the refrigerator has been a complete disappointment. Many problems. The paint on the surface chips, the door dents easily, and the inside shelves broke. All in the first year. We did not complain because at least the refrigerator kept cold. This is unacceptable for a 4 year old refrigerator.
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          Response from LGAnswersDec 31, 2021
          We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
            Awesome Fridge
            [This review was collected as part of a promotion.] Best features for this size fridge. I wanted LED lights in the freezer also in addition to fridge part. Only LG offered that light. The door bins are great, perfect size and closed bottom design. I hated the items falling off the fridge and freezer doors on my fridge that just died after 18 years because just a bar keep items on the door. There was always too much room under the bar to hold items on the door. Not so on LG! LG has a complete bottom part on the bins to hold everything in. This LTCS24223S version also has an ice maker pre-installed. Perfect for me. I got it just in time before the new model added a water dispenser and filter inside the fridge compartment. They take up valuable space. Thank God I did not wait. I keep this one in my garage to replace the previous Kenmore. It cooled down very well - look at my impromptu temp log I kept to see how fast it cooled. Very impressed so far. I read the previous compressor problems seems to have been fixed with an updated design in DEC2017.
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              • Recommended
              Great features!
              [This review was collected as part of a promotion.] I bought this refrigerator several months ago and it works and looks like a dream. It has become the perfect compliment to my kitchen. I'm enjoying it very much!
              by
                • Recommended
                Bad Buy.
                frost in the freezer, problems with the temperature sensor.
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                Response from LGE Social MediaAug 30, 2021
                We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
                  Ice crystals in freezer
                  [This review was collected as part of a promotion.] I bought this 7/24/21 to replacement my 19 yr old one
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                    Fridge is huge
                    [This review was collected as part of a promotion.] The freezer seems a bit small compared to my old one. I put additional shelf in mine. For the refrigerator portion the dairy (butter) compartment is small needs to be wider for sure. The amount of space in refrigerator is fantastic.
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                      • Recommended
                      Runs Great
                      [This review was collected as part of a promotion.] Everything works very good and it is very quiet. The only thing We had issues with are the shelves. There is a 2" white plastic that runs on the edge of the shelves, it is weak and it broke in two places.
                      by
                        • Recommended
                        Beautiful refrigerator awesome product
                        [This review was collected as part of a promotion.] Brought new lg stainless refrigerator awesome product and a beautiful refrigerator Great ice machine and everything is kept cold.
                        by
                          • Recommended
                          Cheaply made shelves that crack and break
                          [This review was collected as part of a promotion.] Purchased this refrigerator about 2 years ago. Roughly 18 months into ownership and normal use the shelves all started cracking and breaking. The shelves have very poor durability and are in desperate need of a redesign. Do yourself a favor and read and believe the negative reviews regarding the shelves.
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                          Response from LGE Social MediaMay 17, 2021
                          We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
                            LOTS of space
                            [This review was collected as part of a promotion.] My new LG 23.8 cu ft top freezer frig is my Best Buy of the year. It's reliable, well engineered and designed to accommodate all sizes of containers and foods.
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                              • Recommended
                              I absolutely love my new refrigerator! It has lots of room and so far works great!
                              I absolutely love my new refrigerator! It has lots of room and so far works great!
                              by
                              • Verified Purchase
                              • Recommended
                              Went for a no frills fridge this time with size...
                              Went for a no frills fridge this time with size being my only real requirement. This fridge measures one cubic foot smaller than my previous fridge, but seems to have better overall storage. I guess this can be attributed to the difference in door types, my previous one being bottom freezer with French doors. It’s a bit soon to be providing a review as I took delivery two months ago. But so far it looks good, feels solid, and is quiet. It replaces a $1500 LG that lasted nine years. Hence, no frills this time around.
                              by
                              • Verified Purchase
                              1 found this review helpful
                              Awesome upgrade
                              [This review was collected as part of a promotion.] Bought this fridge about 3 weeks ago, it’s been great so far. It’s so much better than the one I replaced. It was the only fridge I could find to make the space I have look cleaner and increase storage capacity.
                              by
                                • Recommended
                                Wife loves it!!
                                [This review was collected as part of a promotion.] Fridge has lots of room with excellent lighting in all compartments! Appliance fits well with our other stainless appliances. Only draw back is finish is not fingerprint resistant, so constant wiping off is common place. Excellent design which allows storage of almost any item. Keep wireless thermometer in fridge section, and so far has maintained an average of 35F. Freezer also maintains around 15F at current setting. Only real con so far is that when ice maker fills, I get a water leak from somewhere, despite no leaks at water line connections....more investigating to be had.
                                by
                                  • Recommended
                                  Great Fridge but plastic shelf edge cracked
                                  [This review was collected as part of a promotion.] Top shelf plastic edging cracked open after less than a year. Quick response for warranty replacement but it arrived damaged worse than the original. Waiting on second replacement to arrive, fingers crossed.
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                                  Response from LGE Social MediaFeb 1, 2021
                                  Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
                                    • Recommended
                                    Great convenient layout
                                    [This review was collected as part of a promotion.] Great cooling and fast ice maker. Especially like the initially overlooked thin drawer under the lower drawer above the deep drawers. That drawer is real handy for egg cartons, lunch meats and cheeses.
                                    by
                                      • Recommended
                                      I've had the refrigerator almost four weeks but so far… I love it! It’s spacious inside; it's li...
                                      I've had the refrigerator almost four weeks but so far… I love it! It’s spacious inside; it's like a magic trick, bigger on the inside than it is on the outside. It has nice, roomy door shelving, it's easy to clean inside and out and even with the ice maker the freezer holds a lot. I like that I can use magnets on the front and the doors can be reversed if I ever want to relocate it. The information online at Home Depot was perfect and the refrigerator is exactly what I saw in the photos. It was also delivered in a timely manner and much appreciated. Thank you!
                                      by
                                        • Recommended
                                        The unit has lived up to our expectations, works as good as we had hoped it would.
                                        The unit has lived up to our expectations, works as good as we had hoped it would.
                                        by
                                        • Verified Purchase
                                        • Recommended
                                        4 found this review helpful
                                        The front panels dent very easily
                                        I really do love this refrigerator but cant give it 5 stars because the front panels get dents very easily. If you have kids that like to ride on or play with toys in the kitchen, in a few months you will see some dings and dents in the finish. I have never seen any fridge my whole life have this problem. I wont get this type of finish next time. Also, any items pushed to the back middle top shelf will freeze easily even when the fridge is set to the appropriate temperature.
                                        by
                                          • Recommended
                                          7 found this review helpful
                                          Fantastic fridge, looks great and is very quiet. I have hardly heard it at all. The layout on the...
                                          Fantastic fridge, looks great and is very quiet. I have hardly heard it at all. The layout on the inside is efficient and has great design. The minor drawback is it could have used one more led light fixture in the back, but again this is a very minor issue. Things can still be seen in the back but it would have looked a bit better. Otherwise, this is a solid fridge that completely met my expectations, I definitely recommend it.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Glass shelf exploded!
                                          I was cleaning the glass shelf that is over the crisper and it exploded into a million pieces right in my hand. Shot glass splinters across the room. Lucky it did not get in my eyes. Did give me abrasions on my hands and legs. The fridge is just over a year old. I went by Bill Smith's Appliance in Fort Myers, where I bought the fridge as was told it is a cosmetic problem, too bad. I called LG and got nowhere. NOTHING will be done to replace the glass. I looked on line and this seems LG seems to have a problem with exploding tempered glass shelves. I consider this dangerous problem and someone one should address this issue before someone loses an eye. They say this is not a warnety issue. This is not a consumer or warrnety issue, this is a FAULTY GLASS issue. I cleaned the glass with cool wanter and a soft paper towel. How can it explode like that? Now I can't find the replacement for the glass on line. NOT HAPPY!
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                                          Response from Customer ServiceNov 18, 2019
                                          That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
                                            [This review was collected as part of a promotion.] After buying the refrigerator we were so pleased we purchased a stove and dishwasher too.
                                            by
                                              • Recommended
                                              We are living completely off grid in the sierras my guilty pleasure is having ice...this refriger...
                                              We are living completely off grid in the sierras my guilty pleasure is having ice...this refrigerator is very miserly in using electricity ,its quiet and good looking and keeps our food cold without strain...it is large enough so that we dont need to use a separate freezer for frozen goods...and it makes ice like a mad woman... plenty of fridge space also ...the lighting is perfect when you need it... for any price point and keeping in mind its lack of energy consumption its voluminous capacity it fits us in our unique situation wonderfully...after alot of research the next comparable refrigerator would be a sub zero or very specialized one, for many thousands more ...the only aspect for us thats unknown is longevity but hey it's an LG...who can go wrong with either a Samsung or an LG...
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              10 found this review helpful
                                              Great size and value!
                                              [This review was collected as part of a promotion.] I needed a stainless refrigerator that would fit within my cabinet height. I first looked at fancier models, but they had very little interior space. This refrigerator gives you tons of storage and has a sleek exterior. Would purchase again!
                                              by
                                                • Recommended
                                                Great fridge
                                                [This review was collected as part of a promotion.] Switched back to top freezer and glad I did. This fridge is sleek with a lot of space upper and lower and the wheels makes it easy to move for cleaning behind the unit. No handles for flush fit in a tight space
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                                                  • Recommended
                                                  Showing 1-30 of 1,909 reviews