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Customer Reviews for Frigidaire 22.2 cu. ft. Side by Side Refrigerator in Stainless Steel, Counter Depth

Internet #204160708

Model #FGHC2331PF

Store SKU #1000011179

  • Smudge-Proof Stainless Steel resists fingerprints
  • Full-Depth Shelves in Counter-Depth Platform
  • Tall Water and Ice Dispenser makes it easy to fill water bottles

Customer Reviews

  • 3.9
    out of 3,236 reviews
  • 76% recommend this product
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Showing 1-30 of 3,236 reviews
Works Great...but
Our Fridge works great. we use the water/ice dispenser frequently. And the convenience of side-by-side doors, counter depth makes our 'galley' kitchen even more usable. But, the 'display panel with temp' is going bad. What can we do?
by
Response from Outline Outreach SpecialistSep 18, 2020
Hello, CJ and April! Thank you for your feedback. We are sorry to hear of the issue with the control panel. This is definitely the norm, and we would like to help. We have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
    Rusting!!
    My brother takes very good care of his things. I love his fridge too. One day, he pulled out the fridge to vacuum around And under it. He then noticed the rust spot. This is in the left side, towards the back, where no one really touches it. My fridge/freezer is much older than his too! I have never seen a fridge rust before. Very disappointed
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    Response from Online Outreach Specialist May 29, 2020
    Hello there, MamaCareBear! Thank you for taking the time to provide us with this feedback. We are sorry to hear that you are disappointed with your brother’s fridge. We understand how having issues with rust can be extremely frustrating. Unfortunately, issues with rust inside or outside of the unit are not covered under the appliance warranty. We do, however, recommend having a Frigidaire authorized technician out to diagnosis these concerns so we can see what assistance we may be able to offer. If you need us to refer you to tech in your area, we would be glad to do so. We are available by phone at 1 (800) 374-4432 or Live Chat at Frigidaire.com Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
      Keeps things cold, display broke less than 1 yr.
      Functionally it keeps items cold and does its job. Sometimes the ice machine malfunctions but oh well that's understandable and usually figures itself out eventually. But overall I'm very disappointed that the display is not functioning as intended. It appears as though multiple portions of the LED display have burned out for no apparent reason. It hasn't lasted more than 1 year. It's rather annoying when friends ask about it multiple times. I wish this could be easily fixed, even though the issue shouldn't have happened on the first place. Unfortunately this is rather terrible quality.
      by
      Response from Online Outreach SpecialistSep 5, 2018
      Bobe20, thank you for taking the time to share your feedback with us. We understand how frustrating it can be to have an appliance not working properly. We would like to speak with you further and see where we might be able to help. Please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
        Great fridge
        [This review was collected as part of a promotion.] I love this fridge! I needed counter depth b/c my kitchen is narrow. I love that it doesnt show finger prints. The meat and cheese drawer squealed a little when I first got it but it's fine now.
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          • Recommended
          Counter Dept with Room!
          [This review was collected as part of a promotion.] This fridge exceeded my expectations, it has amazing room for a counterdept refrigerator. The inside shelving and bins inside the fridge side are very accommodating. As for the freezer, you have plenty of room, two huge shelves which are wide and deep.The freezer also come with two pull out basket style bins which are also pretty large.
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            • Recommended
            great
            [This review was collected as part of a promotion.] good space keeps food fresh ice maker and water works great
            by
              • Recommended
              One Cool Customer
              [This review was collected as part of a promotion.] Our Fridgidaire Side-By-Side is our new best friend. I'm tall, so this design is perfect for me. No more stooping to search for the milk...it's right there at eye level. The water filter is inexhaustible and has been pumping out delicious H20 for months. The ice is perfect, like it's sculpted by an artist. It may sound crazy but I even look forward to cleaning this bad boy when the time comes. It's about time Fridge Art wasn't just what you stick to the fridge with magnets...it's the fridge itself.
              by
                • Recommended
                Kitchen feels so much bigger!
                [This review was collected as part of a promotion.] Our kitchen layout has a narrow walkway to the dining room with the countertop on one side and the fridge on the other. There was little clearance since our previous fridge stuck out well beyond the cabinets. We have been updating our kitchen and were looking at appliances quite a bit. We finally ran into this fridge that was 5” less deep with nearly the same cubic feet of space inside. Sooo happy with our decision to purchase this fridge. It is apparently being discontinued so get it while you can! There’s Is actual line of sight into the other room. The only negative is that it is louder than our previous fridge. Could be less insulation, could be the fact we ripped up the floor and have not replaced with new tile yet. That may muffle the sound more.
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                  • Recommended
                  Extremely attractive fridge
                  [This review was collected as part of a promotion.] I purchased this side by side for my retirement condo. It is in my garage to supplement the small counterdepth 3 door in my kitchen. Works very well and I am happy with it. But it is bit noisy but tht is not a concern since it is located in my garage.
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                    • Recommended
                    Great features and size for counter depth frig
                    [This review was collected as part of a promotion.] I have bought 3 for rental properties and have had zero issues over the past 5 years. Great features and storage space for counter depth frig. Sleek styling and interior storage is the best !! I will continue to buy.
                    by
                      • Recommended
                      Garbage! Just over one year later the panel isn't working properly.
                      Garbage! Just over one year later the panel isn't working properly.
                      by
                      Response from FrigidaireSupportJan 4, 2018
                      This is not the experience we expect our consumers to have, mgazz416. I regret any frustration and inconvenience this matter may have brought to you and your family. So that we are able to gain more insight into the matter, and help you properly, we request that you reconnect with us directly for assistance. We are here for you. *Ruth Frigidaire
                        Lots of room
                        [This review was collected as part of a promotion.] I brought this a month ago and love all the room plus depth inside. Also fingerprint free. Waiting for delivery of the rest of my appliances next week.
                        by
                          • Recommended
                          Plastic drawers that slide in and out need work. very sticky. All in all very pleased
                          Plastic drawers that slide in and out need work. very sticky. All in all very pleased
                          by
                          Response from FrigidaireSupportOct 20, 2017
                          Oh my! Gus, Thank you for sharing your refrigerator review. For the sticky crisper drawers, please remove them completely and ensure they are installed correctly in the guides. Rubbing the gliders on each side with olive oil or waxed paper, may help make it easier to slide in and out. *Ruth Frigidaire
                          • Verified Purchase
                          • Recommended
                          Two failures in less than 3 months
                          I bought this a few months ago, and I just had to get it serviced for the second time, it would seem the doors were poorly assembled at the factory, so they do not seal properly and over time moisture accumulates and turns to ice blocking the air circulation between the freezer and the fridge side. I hope it’s only my fridge specifically, otherwise it’s a terrible design flaw.
                          by
                          Response from Online Outreach SpecialistOct 23, 2017
                          Oh no, MVal! I hate to hear that this has happened. I understand that service was provided. Did the repair resolve your concerns? If not, please reconnect with us so that we can assist you further. Thank you, Courtney
                            Electronics started to fail after 1 year
                            Very nice fridge, but the electronics started to fail after the first year. The user interface has a circuit board with surface mounted LEDs and the quality control is subpar. This type of board should last forever - and I had LEDs starting to fail after the fridge went out of warranty. Now, at the two year mark, you can't really see anything on the display unless the kitchen is completely dark (see the pic - it's 33 degrees, but only two of the LEDs making the second '3' are working).
                            by
                            Response from Online Outreach Specialist Oct 13, 2017
                            Oh no GFratian! I hate that you have experienced any matters with your refrigerator. In researching, I was able to see that you contacted us on October 11, 2017 pertaining to your matter and you were provide a resolution. Should you need to obtain about the information that has been provided, feel free to reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
                              Just "ok"
                              [This review was collected as part of a promotion.] Purchased about a month ago. The unit was making a LOUD buzzing noise, so we called and it was replaced. The next frige was making the same noise. I realized that the noise was because the ice maker wasn't connected. After connecting it, it still makes noise but not as loud. Also, the doors do not sit evenly. You can see in the photo how the doors do not meet evenly.
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                              Response from Online Outreach SpecialistSep 1, 2017
                              Yikes! Goldvoyce, I am so glad to hear the buzzing matter was resolved. To take care of your uneven doors, please see page six in your Owner’s Manual for directions to level the doors. Should you have any questions, please reconnect with us directly for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
                                Bought A Fridge. Looks Great. Keeps Food Cold.
                                [This review was collected as part of a promotion.] This is my second Frigidaire refrigerator. I love this brand. The ice maker is probably my favorite feature. It makes ice when it's supposed and there always seems to be enough.
                                by
                                  • Recommended
                                  No problems
                                  [This review was collected as part of a promotion.] My Fridge was manufacture 07/2017 and it's been working great! No noise! Nice and quiet! Good looking fridge.
                                  by
                                    • Recommended
                                    Lots of room
                                    [This review was collected as part of a promotion.] This refrigerator came with our new camper. This was one the reasons why we got the camper. Lots of room for storing food.
                                    by
                                      • Recommended
                                      Worth the price
                                      [This review was collected as part of a promotion.] So far I live my new fridge! It fits perfectly. And yes, it is sometimes louder than some refrigerators but I didn't pay top dollar so I expect that. It's been a great fridge for the past month I've had it.
                                      by
                                        • Recommended
                                        Nice Fridge
                                        [This review was collected as part of a promotion.] Even though we got the counter depth version to accommodate our small kitchen, it seems just as large on the inside as our old regular sized one and makes our kitchen space larger.
                                        by
                                          • Recommended
                                          Perfect size
                                          [This review was collected as part of a promotion.] Bought this type of refrigerator to size down and get a "slimmer" refrigerator in order to accommodate our kitchen island.
                                          by
                                            A perfect fit
                                            [This review was collected as part of a promotion.] Very happy with this refrigerator. Good value with lots of space.
                                            by
                                              • Recommended
                                              Poor Quality
                                              A month after we purchased this (October 2015), we had the filter light go on for the water dispenser. Then this last month we had the display light go wonky. :( Not cool. This is only 20 months old! Also, the ice dispenser is not great. Basically we can never do crushed ice without making a total mess, so we never use it. In addition the ice maker is on the fritz and won't dispense. But it eventually figures itself out. Just inconvenient when you need ice in the meantime. Who wants to run to the liquor store? Not me. Sigh. I just wish it worked when we needed it to. That is its job, afterall. Sorry Frigidaire. Not impressed. First the dishwasher, now the fridge. Hmph.
                                              by
                                              Response from Online Outreach SpecialistJun 29, 2017
                                              Yikes! I regret any frustration and inconvenience this may have brought to you and your family, anjo. While researching, I was unable to locate any recent contact, or service request, pertaining to any matter. So that we are able to gain more insight and assist you properly, we request that you reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. Your friendly Frigidaire lady, Ruth
                                                Counter Depth-it's bigger on the inside!
                                                [This review was collected as part of a promotion.] We are really happy with our counter depth refrigerator. Still has plenty of space on the inside for everything we need!! Can be a little noisy, but it's not fully enclosed which may have a bearing on the noise level.
                                                by
                                                  • Recommended
                                                  Simply beautiful!
                                                  [This review was collected as part of a promotion.] I love my refrigerator! It works wonderful, it looks stunning in my kitchen, everyone that walks in to my kitchen loves it! Before I bought it I read some reviews were people complaint about the noise from the ice maker...I have not experience any noise at all
                                                  by
                                                    • Recommended
                                                    Awesome Frig
                                                    [This review was collected as part of a promotion.] I've had this frig for about 6months now and I love it! Before, I owned a standard sized Frigidaire and I never realized how much space it took up in my small kitchen until we did a kitchen renovation. My new counter depth Frigidaire is awesome! It allows me to see the beauty of my entire kitchen without the hindrance of the refrigerator sticking out past the counter and blocking the view
                                                    by
                                                      • Recommended
                                                      We've had the refrigerator for 6 weeks and are very pleased with our purchase. Upon arrival, we w...
                                                      We've had the refrigerator for 6 weeks and are very pleased with our purchase. Upon arrival, we were pleasantly surprised that you can put magnets on the front which is what our daughter wanted. The front doesn't get smudges like our old one which always looked dirty. The handles get a bit, but that's a quick clean. We have a couple small complaints. The ice comes out super quick at times, so you need to pay attention. Also, if you press to get ice too quickly after changing from water dispensing (switch & press dispenser split second after), the ice doesn't dispense. When this happens you have to press water then ice and all is good again. These minor issues just require a bit of thought to overcome. This might be a problem in some households though. Some reviews complained about noise, but it doesn't seem any worse than are old one.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      This is the worst fridge I have ever encountered. For starters, 24 hours after it was installed t...
                                                      This is the worst fridge I have ever encountered. For starters, 24 hours after it was installed the ice maker failed. A tech was dispatched a week later to put some insulation around the water shoot because without intervention it would continue to freeze up. Great design! The noise! When the compressor turns on it sounds like a saw. The tech said this is because they don't use insulation on fridges at this price point any more. It's truly horrible and it can be heard on the second level of my home. If you have an open floor plan, this is not the fridge for you. The ice maker / water dispenser - so far we've had two instances where ice got stuck in the shoot causing the dispenser to be stuck in the "on" position! Another time, ice stuck in there caused the water to be stuck in the on position, spewing about 3 cups of water on our floor before we were able to get it to stop. Additionally, about 5 seconds after you’re done dispensing water, a drop or two comes out. So be prepared to always have water on the drip tray. The engineers who made this should be ashamed. The drawers... oh the drawers are horrible. Plastic sliding on plastic with horrible fitment. They often get stuck when you try to push them in. The temperature inconsistencies - I put a digital fridge thermo on each shelf to check how it was doing. You know, can't generally trust a fridge set temp so adjust accordingly... well, after the fridge had been on for a few days with the temp set to 37, the top shelf is 46, the middle shelf is 43, the lower shelf is 41. Nice! And to put the finishing touches on this lovely fridge, the "Fridgidaire" badge stuck in the upper right corner, it was stuck on crooked. Yeah. Must have put this one out the factory doors at 5pm on a Friday. The only reason I am stuck with it is because of a unique cutout that was built around this same fridge, but an older model (2007 home). Thanks builders. To recap: believe the reviews you read about this fridge on the Internet. They are true. Stay away at all costs!!!
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                                                        23 found this review helpful
                                                        I purchased Frigidaire appliances in 2015 after having purchased new Frigidaire appliances in 200...
                                                        I purchased Frigidaire appliances in 2015 after having purchased new Frigidaire appliances in 2007 at another home that were the professional series. H D did not have that series so we purchased Gallery. What a let down, all the good I thought of Frigidaire has gone away. Save your money and buy better. If you can tolerate strange noises and like your ice on the floor, you might like this frigidaire and if you go for cheep shelving that breaks ever so easy buy this one. There are no kids in our house hold.
                                                        by
                                                          9 found this review helpful
                                                          Showing 1-30 of 3,236 reviews