Txmama, the drivers will vary depending on the operating system. This mouse will use the drivers that are installed in the Windows or Mac operating system since the mouse doesn’t have its own drivers. As for making changes to the computer since we are not Microsoft certified we aren’t going to go in there and make changes even just to the mouse settings. I can assure you that another technician isn't going to tell you to upgrade the OS just to get a mouse to work. This issue has been resolved already. Jasco Products Tech Support (Manufacturer)