Customer Reviews for Samsung 19.72 cu. ft. French Door Refrigerator in Stainless Steel

Name: 19.72 cu. ft. French Door Refrigerator in Stainless Steel
Brand: Samsung
SKU: 644982

Internet #203707148

Model #RF217ACRS

Store SKU #644982

19.72 cu. ft. French Door Refrigerator in Stainless Steel

Samsung

(77)Questions & Answers (20)

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Customer Reviews

3.5
out of 77 reviews
59% recommend this product

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Showing 1-30 of 77 reviews

Nov 26, 2014

Avoid this fridge

Bought this fridge in July, by October the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said "tough luck". The rust is cosmetic and they don't cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible. I bought the Home Depot extended warrantee, so i thought they would help. WRONG! The extended warrantee people said they won't help either. So, out $1k and I have a fridge that looks terrible! Very disappointed with the HD people, usually HD has great customer care. Bottom line, Samsung has terrible products, poor craftmanship, horrible customer care. I would have given it zero stars, but couldn't. Avoid Samsung products at all costs!!

Jul 31, 2014

It's what I've always wanted!!

At the top of the list is the aesthetics. The refrigerator is beautiful to look at and fit perfectly in the space eg. like it was meant to be there. As far as functionality, for the size there is more than enough room. All of the important items are easily accessible. The double doors, freezer on the bottom, lighting, temperature controls and the ice maker are my favorite features.

DIY
Verified Purchase

Recommended

1 found this review helpful

Jul 16, 2014

Samsung French Door Refrigerator

This refrigerator fit perfectly in my kitchen space and really makes my kitchen look beautiful. I must add the stainless steel was an upgrade and took it up a few notches. I am very pleased with my purchase. The techs were friendly and installed it, leveled and adjusted the settings in no time.

Pro
Verified Purchase

Recommended

2 found this review helpful

May 31, 2018

Avoid at all costs.

Jun 9, 2017

We purchased this product and are very unsatisfied!! The drain for the defrost gets frozen and wa...

We purchased this product and are very unsatisfied!! The drain for the defrost gets frozen and water collects in the crispers. You have to take ALL of your food and shelves out , disassemble the back panel and defrost with hot water with a turkey baster. Then you have to replace the clip with a new 3 inch. clip that will help it drain in the future. (It is hard to find part) Once we found it we paid more for it to ship than the actual part. This product is a HEADACHE!!!! We have a second fridge in our garage. It is a Whirlpool and is over 24yrs. old. NEVER EVER needed repair. I highly suggest to spend the extra $ to purchase Whirlpool!!!!

Hi Jenny,

Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF217ACWP/XAA
And in case you need some parts for your fridge you may purchase them here:
https://www.samsungparts.com/Default.aspx

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you for choosing Samsung. Have a great day.

Reference number:
1144536279

^^Ross Samsung

May 9, 2017

Bought this new. Shelving units badly designed as only 2 or 3 positions available for adjusting....

Bought this new. Shelving units badly designed as only 2 or 3 positions available for adjusting. The worst problem is the upper unit drain freezing up every 6 - 9 months which leads to water leaking into the upper unit vegetable drawers.

Hi Homedepot,

Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator leaks and the shelves not meeting your expectation. We will surely notate this feedback for better products and services in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/

Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF217ACWP/XAA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144639894

Thank you for choosing Samsung. Have a great day.

-Trisha- Samsung

Dec 13, 2016

Worst fridge ever!!!

I have had issues with this refrigerator for as long as I have had it. I have had a tech come to my home 4 times and this thing still does not work. Same problem everyone else complains about.....freezes up and water fills up the crisper drawer. Home depot will not replace it for me....they go by the idiotic repairmen that say they fixed the issue. Yeah okay.....I will never buy another appliance from Home Depot ever again....they do not stand by their customers at all! Also Samsung sucks so bad!

1 found this review helpful

Oct 26, 2015

terrible product

froze up service was provided by Home Depot service. Two days later it is frozen again. Home Depot no longer stocks this model. where do you go from here. reviews on the internet seems to be a common issue with Samsung. Home Depot should stick up for its customers and force Samsung to replace these units and Home depot should pull all product from its stores and online sales.

1 found this review helpful

Oct 19, 2015

it's a lemon

water kept freezing in the motor...had multiple issues with the fridge. Please do not buy as servicing the fridge was a nightmare as well. had to unplug, defrost, then have mechanic chip away the ice blocks repeatedly. although the look and features are great for a small size fridge, the problems with the water icing up are not worth it. I would never buy a samsung product especially in the refrigerator department ever again.

1 found this review helpful

Sep 15, 2015

do not buy this refrigerator

After 1.5 years the ice machine broke, then water would accumulate under the crisper drawers making a flood and dripping into the freezer, now after 3 years the main control board fried. What happened to the 20 year life cycle. Plus, if you do your research these are all common problems that Samsung will do nothing about. I wish I did my research.

Hi MS,

Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/

The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/

Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF217ACPN/XAA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144639608

Thank you for choosing Samsung. Have a great day.

-Trisha- Samsung

Feb 16, 2015

Beautiful Ref. Not user friendly , very noise and leaks, pure junk

This refrigerator looks great, the bad is the sensors go bad and inside of the walls builds up with ice causing the fans to be stuck . The ice in the walls will not melt but slowly drips and freezes up under the drawers freezing them closed same thing in the freezer and slowly drips on your floor . The shelves do not adjust much and it is hard find a way to place items you have to lay most items down like juice ketchup , two liter, sailed dressing laying them down takes to much space. The ice maker drips water in the tray making a very large unusable peace of ice . The fridge makes loud pop and cracking noises day and night. So loud it will wake you up its nothing to do with the ice BC I used it for several months with no water hooked up. I was told it is expanding and contracting off the internal parts . All of our local appliance special stores said they will never sell SAMSUNG again tomany problems and samsung refuses to help with the problem

Hi Sjohnso,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator making excessive ice on the wall due to water dripping and for the loud pop and cracking noises. We will surely notate this feedback for better products and options in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/

Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/

Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/

Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144461367

Thank you for choosing Samsung. Have a great day.

-Trisha- Samsung

Dec 23, 2014

Terrible quality, bad design, Samsung takes no responsibility.

Very poor quality product. Shortly after warranty expired, a design flaw acknowledged by Samsug caused a freeze up of the back panel causing water to leak into the crisper/vegetable drawers. I had to pay for this repair with an independent repair service. 2 months later a complete freeze up again, different issue, this time the estimate is for $500 repair. Tech advises me to stay clear of Samsung appliances. I couldn't agree more. If you choose to buy this fridge be prepared for lots of hassle and expenses a couple years into ownership.

1 found this review helpful

Dec 1, 2014

Lousy Product and No Service

This refrigerator is noisy and the paint is pealing off the handles with minimal usage. Attempt to lodge a complaint or make a service request is futile becase the Samsung website doesn't work. Their live chat person claims that the paint is pealing because of "wet hands" and that the damage is only cosmetic - end of story.

Hello Mike2,

Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator is noisy and the paint is peeling off. We apologize for the inconvenience the issue has caused you, especially with the website and customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.

Here are the links to the guides you can check to understand your Samsung refrigerator's noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE

I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF217ACBP/XAA

You may refer to the video link below for information about maintaining your appliance.
https://www.youtube.com/watch?v=c2AWSLEBjDM

Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Your Reference Ticket Number: 1144626378

Thank you, and stay safe!

-Angelica Samsung

Oct 7, 2014

Great Value

This works really well for me as a single person but not sure it would work well for a family since the shelving configuration is limited. I bought this off the floor on clearance; great price.

Verified Purchase

1 found this review helpful

Aug 26, 2014

Very Impressed!!

Fits my space perfectly! Great fridge. Perfect for small family or couple. Love the produce drawers. Waterline for ice make was a super quick install.

Recommended

Aug 19, 2014

Samsung refrigerator.

It does a good job of cooling. I like that the doors close tightly. Another fridge we have (different manufacturer) when you close one door the other pops open but not this one. The ice maker is a bit loud but performs well.

Recommended

Aug 15, 2014

Love this!

I love the freezer on the bottom, and so wonderful to have a light so when I am searching for that frozen product it is easier to find. The ice maker is perfect, especially when you can turn it off when you have enough ice for now, and turn it back on when you are ready. No throwing away extra ice. I like that we have no water in the door. Our water at our house is very good, so we didn't need to have the water in the door. Everything is easily accessible in the refrigerator, even t he top part. I can see everything with the great LED lighting.

Verified Purchase

Recommended

Aug 14, 2014

Great for the Value

Bought this fridge over the 4th of July Weekend sales and it is great. The features were cool, like the alarm when the fridge is not completely closed. Bottom freezer is huge!!! The only thing is the that there is not a lot room for big items, (two gallons of milk and a pitcher of iced tea will not fit). You need to use a little strategy to make everything fit, but I shouldn't complain, it is under 20 cu. ft. I had a housewarming and everyone kept saying that the fridge completed the kitchen.

DIY
Verified Purchase

Recommended

Aug 13, 2014

Worst purchase ever

Delivery was on time and proffessional. However as noted above it is advertised as a stainless steel refirigerator. It is not. The doors are plastic painted in stainless steel finish and hard to cleaNI specifically asked this at he store since there was not one on the floor. As for the shelves only the middle one can be moved and not to a height you can store large items as milk cartons. The bins in the door are so deep that if you move one down there is no space to tale stored objects out because the ther bin is in the way Overall the design is poor. Who can I speak to to to resolve this?

2 found this review helpful

Aug 12, 2014

WONDERFUL!

GREAT PRODUCT. EASY TO CLEAN. PLAYS A SOUND WHEN YOU LEAVE IT OPEN TOO LONG. QUIET.

Verified Purchase

Recommended

Aug 12, 2014

Worst Refrigerator I Ever Bought

Just out of warranty the icemaker went out (parts fell off) making sheets of ice instead of cubes. Evaporation drained into bins. Had to have strip heater installed. Now 2 years later: In the past two months, I've had to defrost my refrigerator (turn off and remove food which had spoiled because of one). It frosts up in the fresh food. Repair person had to clear and cut opening for condensation to flow. Tried working with Samsung and won't help as out of warranty. In fact, there is no extended warrantee repair in the St. Louis area.

1 found this review helpful

Aug 12, 2014

Fit the needs but some desing flaws

There are some desing flaws, like the movable storage unit hits either door when opening, ever so slightly. Selves cannot be moved so 2 liter bottles can be placed on them, only in the doors. Ice maker bin takes up a very large portion of the freezer, maybe could have been divided if you don't use that much ice. But very quit operation, very energy efficient. Also the right hand door opens up when the left door is closed, and stays open. Alignement problem I am told, but have not had time to have it looked at.

DIY
Verified Purchase

Aug 10, 2014

Ice Overflow

We purchased this refrigerator because the space that it needed to fit in was only 32 7/8 inches wide. I would not recommend this or any other Samsung refrigerator, unless it doesn't matter to you that it doesn't have an automatic shut off on the ice maker. Was told by Samsung personnel that none of their ice makers shut off automatically. It has a manual shut off inside the door. This wouldn't matter much to me either, except I purchased it for a second home, & we need to remember to shut off the ice maker, or we'll come back to a freezer full of ice cubes, especially when we leave in Sept & don't return until May.

3 found this review helpful

Aug 3, 2014

Lasted Under 3 Hours

Had it for less than 3 hours when it shut itself off and would not power back on, even after resetting the breaker, GFI, and unplugging/re-plugging it back in. Called Samsung and go the run around, called Depot and got sent back to Samsung. Eventually I got a great rep that knew what to do. Replacement is on the way next week.

2 found this review helpful

Aug 1, 2014

Great value

Refrigerator fills the needs of the 2 of us. Inside is slightly smaller than old one but it is sufficient

Pro
Verified Purchase

Recommended

Jul 30, 2014

Great buy!

Very happy with the Samsung refrigerator. Read other positive reviews and concur. A great value for the money.

DIY
Verified Purchase

Recommended

Jul 29, 2014

satisfied

Perfect in size due to space available....glad I chose samsung

Verified Purchase

Recommended

Jul 22, 2014

good purchase

I fell I made a good purchase for the money and the value of the product I was looking for. The frig runs quite, the ice maker works great and plenty of storage for my needs. The only draw back is I would like to have some more storage for taller items. Overall I would recommend this product.

DIY
Verified Purchase

Recommended

2 found this review helpful

Jul 19, 2014

Worst Fridge EVER

DO NOT BUY THIS REFRIGERATOR!!! I can't say this strongly enough! The Reason? although it looks great and keeps things cold, there is NO WAY TO STORE MORE THAN 2 TALLER SIZED ITEMS. If you have 2 gallons of milk and place them in the door ALL OTHER ITEMS MUST BE PLACED LYING DOWN AND CAN/WILL SPILL. TRUST ME ON THIS ONE. Things such as ketchup, juice, A1 sauce, Salad Dressing, all do not fit. It blows my mind. I have to keep it but I have to take the middle shelf completely out and use some makeshift shelving unit in order to not have so much wasted space. I used to be a Samsung believer but not any longer! The only reason I gave it 1 star is that there is no option for no stars!

8 found this review helpful

Jul 18, 2014

Everyone went above and beyond

Home Depot went above and beyond my expectations to deliver this refrigerator. We were adding onto the house and there was a timeline to hit before family arrived. Thru no fault of their own (read mine), this was to replace another we had purchased that did not fit. I watched EVERYONE I spoke to at Home Depot work as a team to figure out how to handle the issue I had created. Fridge delivered literally as family was arriving. It's beautiful, fits neatly in the opening, and held enough food and beverages to accomodate the 8 extra people in our home. We have another Samsung in our full size kitchen and this is a nice compliment. Best of all, this was intended to be for a basement application and it has helped us to create a space that looks better than we had anticipated.

Verified Purchase

Recommended

Customer Reviews for Samsung 19.72 cu. ft. French Door Refrigerator in Stainless Steel

Internet #203707148

Model #RF217ACRS

Store SKU #644982

Samsung

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