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Customer Reviews for Frigidaire 18 cu. ft. Top Freezer Refrigerator in Stainless Steel, ENERGY STAR

Internet #203895276

Model #FFHT1817PS

Store SKU #1000006285

Customer Reviews

  • 3.5
    out of 68 reviews
  • 68% recommend this product
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Showing 1-30 of 68 reviews
Entire front of fridge rusted out in 18 months
Every inch of the stainless steel was rusted out within 18 month. I was under the impression that stainless steel DOES NOT RUST. Frigidaire said they do not cover rust, but would sell me replacement doors for $450.00, with a 10% discount! When I mentioned that was a lot considering the whole thing cost $750, the smart aleck in customer service told me it wouldn't work without the doors.
by
    Dents all over the door
    DO NOT BUY THIS REFRIGERATOR!! The bigger of the doors on our refrigerator all of a sudden has small dents all over it. We have it in our vacation condo, where only my wife and I have been for about 4 month total at the most. To me it looks like a metal sheet that has been exposed to extreme heat, but it has not. The temperature has been around 77F at all times. These dents are not man made and there have been absolutely no abuse and we have security cameras so we know that no one else have been here. In no way would I have expected it to look like this after only 1.5 year and hardly any use. Do not buy!
    by
      3 found this review helpful
      fridge okay; careless delivery service threw away light cover
      Product: Due to our requiring a door opening on the right, we had to order this unit online. It is cheaply built. The storage containers' plastic material is thin and seems easily breakable. Delivery: As they were unpacking the new fridge, the two delivery guys threw everything in the fridge into the trash container in their truck. I remember I had to ask for the package containing the user guide and other included documents. Weeks later we discovered the light cover is missing in the fridge. It was probably tossed away by the delivery guys. We tried contacting Home Depot but got no where and gave up. We ended up using our fridge without a cover. See photo. Advice: Inspect your new fridge. You have to bend down and look up to see the light assembly. Good luck.
      by
      • Verified Purchase
      12 found this review helpful
      Roomy but somewhat noisy
      We purchased this refrigerator for our house, which is leased out now. Due to space issues, the refrigerator had to be no more than 30" wide. We compared about 10 refrigerators and this was the best deal, as The Home Depot included free shipping and installation. The fridge is easy to load. The glass shelving is nice and easy to clean. The two crisper drawers are a necessity as they are slanted in the back and one would not provide enough room. The deli drawer is a nice touch. The side doors are deep enough for gallon jugs (which are easy to forget...). It is also well lit. Salespeople told us that newer, particularly energy efficient, refrigerators cycle on and off more often than the old units. One salesman actually said that the most expensive, most energy efficient refrigerators are on constantly. This fridge makes a multitude of different sounds, all of which are explained in the manual. It seemed very loud to me; however, our house has tile flooring and was mostly empty, so in a furnished house, the sound should be less noticeable. Temperatures seem to be no issue, everything was right where we wanted it on a medium setting. We've only had the fridge for 3 weeks so don't know how long it will last.
      by
      • DIY
      • Verified Purchase
      • Recommended
      29 found this review helpful
      Horrible!
      Freezer frosts big time! Had to service it 2 times already in less than 2 years. Spent more than I paid in the 2 service calls. Very disappointed.
      by
      Response from Online Outreach SpecialistJan 25, 2017
      Hey Owner272, I am terribly sorry to hear that you are experiencing concerns with your refrigerator. I would recommend doing a simple inspection of your gasket. Simply slip a sheet of paper or a dollar bill between the door edge and the freezer edge, then close the door. If you can move the paper or dollar bill easily out of the door, this is another indication that your gasket is not sealing properly. I hope you find this information helpful! Thank you, Jennifer
        Refrigerator for Office
        For the price this refrigerator is great for the office. In fact we bought two and we are very satisfied so far. The rating for the product is excellent.
        by
        • Verified Purchase
        • Recommended
        A nightmare!!! Not a good choice
        This refrigerator is noisy. This refrigerator / freezer was a nightmare in that we have had it replaced THREE times as the freezer door does not fit properly. The door is warped allowing air into the freezer causing ice buildup on ceiling of freezer. Poorly manufactured.
        by
        • Verified Purchase
        2 found this review helpful
        Poor delivery service, item damaged
        Delivery people were rude to the receiving customer, dings and scratches on the new refrigerator
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Very Happy!
        Great Refrigerator. I have been using this refrigerator for a couple of months now and I can say that I am very happy with the purchase. Very quite and easy to control. I keep thermometers in both the refrigerator and freezer and I can confirm that it holds temperatures very well. I did have a problem with it suddenly not keeping as cold as it had been but I discovered that when I was arranging food in the freezer, I accidentally knocked the temperature dial to a warmer setting. Since I reset the dial to the correct position the unit has performed flawlessly. It's the perfect size; not too small or too large. Very attractive stainless and black finish and easy to clean.
        by
        • Verified Purchase
        • Recommended
        Best Purchase Ever
        Very pleased with refrigerator/freezer, fit perfectly in kitchen space and its quiet.
        by
          • Recommended
          Really Nice Fridge
          Great fridge/freezer. Freezer and fridge door gaskets are substantial and both doors close tightly and with authority. My wife and I believe that the units run quietly and being Energy Star rated doesn't hurt either. It's a good looking unit that is laid out well making storage a breeze. I'm a guy who has stood in front of a lot of open refrigerators staring blankly at the contents. I can tell you with certainty that you still won't know what you want but you'll be happy standing there.
          by
          • Verified Purchase
          • Recommended
          Working well so far
          This is in a rental unit, so I am unsure of how to answer some of your questions. So far, no complaints.
          by
          • Pro
          • Verified Purchase
          • Recommended
          Nice and quiet refrigerator!
          Based on reviews, this refrigerator was rated as one of the quiet ones; it definitely is! It is a good deal for the features and price. I am very happy with this model. If I had a wishlist for this refrigerator, it would be to have more options for shelf positions.
          by
          • DIY
          • Verified Purchase
          • Recommended
          New Fridge
          Overall, we are happy with our new refrigerator.
          by
            • Recommended
            Too much noise
            Too much noise
            by
              Nightmare
              This model has been nothing short of nightmare. The feeezer continually freezes up coating all the food with a great amount of frost. ice formed in the fan and stopped the unit from cooling. It has been serviced over five times and even totally replaced and the new unit performs just as poorly as the first one.
              by
                Just an ok product
                i was a little disappointed in this refrigerator. I ordered online and did not realize it had black sides. Also the plastic drawers are very thin and cheap compared to my old fridge. There is really not much room to store large items like milk, juice, ice tea pitchers etc. The top shelf sags from the weight but there is no where else to put these things. Also the liners in the door are too low and stuff falls over when you shut the door. My old one had little box type compartments. I am probably not going to keep this fridge any longer than I have to.. Moral is to go to the store and don't order online. Had I seen this product I would not have bought it. They had a very poor and small selection to see at our store.
                by
                  • Recommended
                  2 found this review helpful
                  Great quality for the price
                  This refrigerator does the job, and was a great value. It is basic but user-friendly, bright and designed well. Occasionally it makes a clicking noise for a few seconds, otherwise it runs quietly. It is a great basic refrigerator for any person or household on a tight budget. I would definitely buy it again!
                  by
                  • Pro
                  • Verified Purchase
                  • Recommended
                  Had to return
                  The top freezer door came with magnetic strip not working. Frigidaire did send a replacement part, but it did not work. Later their repair person came and tried to install a new door and said it was manufactured in such a way that it won't work. Since this is a rental property I rent out every week, I couldn't wait anymore and returned the item and bought another unit with Home Depot again. Home Depot was good enough to handle the return.
                  by
                    Overall Good
                    Our new fridge came with the house that we purchased. Within the first couple of days we noticed that the freezer was not staying cold. After doing some searching for the issue we found that the entire door for the freezer was warped. We needed a whole new door. Even the repair man was surprised to see the condition of the door, he's unsure how something like that could have happened. The customer service was great when I called about the door. The one thing that I was a little surprised about is that the fridge does not come with a light cover on the inside. I called for a replacement and they told me that it's not included with the fridge. Now that the door is fixed, everything is working great!
                    by
                      Great Little Refrigerator at good price
                      The refrigerator fits in the small confined space that we have in our kitchen. The stainless steel look is nice and so far doesn't show too many smudges. We like the adjustable shelves. We will see if it makes a big difference in our electric bills or not. We have other Frigidaire products and they perform well. I expect this one will too.
                      by
                        • Recommended
                        Good Frig for the Price
                        Try to get the Frigidaire models assembled in Ontario, they seem to have less issues than those assembled in Mexico. When I first got the frig it ran in "overdrive" for 24 hours or so trying to cool down, and it was loud then, but now I hardly notice it - very pleasant sound with a few knocking noises that are kind of funny. The middle setting on the freezer is perfect, but to get to 36-38 F in the frig (recommended temp) I had to turn the dial all the way right ("coldest"). The freezer is a little small for more than 2 people (I don't have an ice maker, which helps) but the frig is roomy and easy to clean. The freezer doesn't have a light, but I don't miss it. Overall I'm happy - get the Home Depot 3 or 5 year warranty, it's a very reasonable price for the extra coverage in case you get a "lemon". Finally, the stainless front gets rust spots all over it after a couple of weeks. This seems to be a common problem with the brushed stainless finishes, because the brushes contain little bits of metal that embed themselves in the finish and then rust. Clean the front of the frig with a buffer wheel (like you would use on a car) and metal cleaner/polish several times and the spots won't come back.
                        by
                        • Pro
                        • Recommended
                        3 found this review helpful
                        Almost perfect ...
                        Does exactly what it's meant to do, at a great price. Doesn't look like a bargain model, as the doors have nicely curved edges, and the brand "name plate" is discreet. I would have given 5 stars, but for one flaw. The door shelves do have a rail that should keep contents from falling out. However the gap is so big that yogurt, juice boxes and skinny ketchup bottles slide out onto the floor. But otherwise, this unit scores high: energy-wise, good capacity & doesn't hog a lot of space in the kitchen!
                        by
                          • Recommended
                          Just what I was looking for!
                          I was looking to upgrade my appliances and came across this little gem. It is the perfect size for me but if you have more that 2 people living in the house it will be on the small side. The freezer is a bit small but with my old freezer I found myself wasting more food that got lost in the back somewhere. The only problem that I have with the refrigerator is that it runs loud. It can startle you when it cuts on.
                          by
                            • Recommended
                            Very Satisfied
                            The product is just what I was looking for my kitchen. Works great so far with no complaints.
                            by
                              Good looking
                              I wouild noy use the word amazing for this machine. It make a lot of noise. I do like it's looks and i do like the refridgerator overall.
                              by
                                • Recommended
                                Keeps your food cold
                                We wanted a fridge that keeps our food cold, and this does it! No frills, just keeps your food cold. It isn't as quiet as it could be, but that could also be due to having tile floors in our kitchen. Overall, solid product for the price.
                                by
                                • DIY
                                • Verified Purchase
                                • Recommended
                                1 found this review helpful
                                fridge
                                Overall we like the new unit. However we had to have it serviced the first week we had it. The temp control was faulty and would allow the freezer to reach 20 deg before tripping on. Once new control was installed the unit works well.
                                by
                                  • Recommended
                                  Looks Great in my "small" kitchen!
                                  I had ben searching for about a month for the perfect fridge for my small kitchen & budget in my new house- then found this at Home Depot online. So far we love it!
                                  by
                                  • DIY
                                  • Verified Purchase
                                  • Recommended
                                  Disappointed
                                  We purchased this refrigerator 8 months ago and the door is starting to rust very badly.I followed the instructions for cleaning to no avail. Also, as others have commented it is extremely noisy. The warranty does not cover these issues. We removed the handle to the freezer as you can hit your head as you come up from the bottom of the refrigerator. I am very disappointed.
                                  by
                                  • Pro
                                  2 found this review helpful
                                  Showing 1-30 of 68 reviews