Chris, we are terribly sorry to hear this. Please give us a call so we can help, we're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PST, or you can email us at Happy2Help@Bondmfg.com. This base is covered by our manufacturer's warranty and we'd be happy to help turn this experience around! We look forward to connecting with you.