Customer Reviews for Coolaroo 17 ft. 9 in. Desert Sand Square Shade Sail with Accessory Kit-DISCONTINUED

It is large enough to cover all of the grass in my yard and keep it cool for my dogs. It was easy to put up and all of the hardware was included. It was also cheaper on Homedepot.com than anywhere else. I just may be buying another

The produt is GREAT. No real issues at all. As for the maker, that is another story. This product was supposed to come with all the hardware needed to install. The hardware was not in the box. I called Coolaroo and explained the problem. They advised that they would send the hardware. I went on and purchased the needed hardware, locally, and I hung the shade. It has now been more than a month and I have still not seen my hardware from Coolaroo. As I said, I used locally purchased hardware (that was likely much higher quality than the ones supplied by Coolaroo) to install my product. I have had no issues with the shade. I would reccomend it but I would caution you on the customer service.

I preset my posts based on the stated measurements in the products discription. Giving extra room for the hardware was not enough after reading the instructions when the product arrived.