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Customer Reviews for Broan-NuTone 16-13/32 in. x 20-19/64 in. 3,000-Watt High-Capacity Wall Heater in White

Internet #202919954

Model #194

Store SKU #1000485872

  • Complete unit includes, grille, heating element, and housing
  • Thermostat includes a tamper resistant security cover
  • Reliable heat for any room (including bathroom)

Customer Reviews

  • 3.7
    out of 82 reviews
  • 58% recommend this product
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Showing 1-30 of 82 reviews
Good Heater, Bad Paint
I purchased a Broan 198 heater about 2 years ago and installed it in a small room over my garage. The room is normally not heated, but when I am going to do some hobby work, I turn on the heater. It works very well at quickly heating up the space, and the fan if fairly quiet. My only disappointment is that the paint is peeling off of the grill (see attached pictures). If it is caused from the heat, I would think that it should have been heat proof paint.
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Response from CustomerServiceBroanOct 24, 2016
We appreciate your comments regarding the model 198 wall heater. This is not something we regularly hear on this model. Please give our Technical Support team a call at 800-637-1453 so they can discuss this with you further. Thank you for your feedback and we look forward to speaking with you.
    • Recommended
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    • Verified Purchase
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    • Verified Purchase
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    Response from BroanCustomerSupportMar 7, 2024
    We are very disappointed to learn of your experience with the 192-wall heater. There is a warranty that comes with the purchase of your heater. Please contact our Product Support team directly at 800-637-1453 for additional warranty support. We are here to support you and your product! Broan
    • Verified Purchase
    I had an electrician install the heater and an external thermostat. Even though installed as directed I have to press the reset button every time to get it to start.
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    Response from BroanCustomerSupportMar 7, 2024
    We are disappointed to learn of your experience with the model 198 wall heater. The thermal overload protector is designed to protect the unit from overheating. This device is particularly useful because it encourages the user to find and correct the cause of the overheating. There is a warranty that comes with the purchase of your heater. Please contact our Product Support team directly for warranty assistance at 800-637-1453. Broan
    • Verified Purchase
    Had a very old heater that died. This was closet in size and WOW does it blast out heat. Thermostat is easy, hook up was easy.
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    • Verified Purchase
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    • Verified Purchase
    Trips the reset every time it runs
    Purchased this unit - paid to have it professionally installed. The unit trips the reset every time it runs. We reset each time and it continues to trip.
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    Response from BroanCustomerSupportFeb 13, 2024
    Thank you for your feedback on model 198. We are sorry to hear you are having an issue. Please call our Product Support Team at 800-637-1453 so we can try to troubleshoot this issue with you directly. Broan
      Thanks to Mike Gaither at Monroe, GA store. He assisted us & made sure we had the correct item to make my Mom happy. 2nd time go round was awesome! Thanks Mike!
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      • Verified Purchase
      Works well, considering purchasing a second unit.
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Don't heat as well as I thought it would, but some heat is better than none
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      Response from NuToneCustomerSupportNov 30, 2023
      Hi HomeDepotCustomer, Thank you for taking the time to review model 192 Wall Heater. We are sorry to learn you are not totally satisfied. This unit should be used as a supplemental heat source and not the primary heat source for a room. Please do not hesitate to contact our Product Support Team directly at 888-336-6151 if you feel the unit is not functioning properly. Broan-NuTone
      • Verified Purchase
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      • Verified Purchase
      Piece of junk.
      I bought this heater thinking it would be a quality product. After three months the blade came off. Notified the company who sent another motor and blade. YEP after three months the blade came off. You can not keep plastic blades on a hot spindle.
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      Response from NuToneCustomerSupportApr 11, 2023
      Hi CJane, Thank you for your feedback on model 194. We are sorry to hear you have had an issue with this unit. This model is designed for supplemental heat and should not be the sole heat source for a room and should not be run for extended periods of time. Please contact our Technical Support Team again at 800-637-1453, so they can troubleshoot why this has happened. Broan-NuTone
        3 found this review helpful
        As advertised
        Exactly as stated,fits between 16oc stud. Does what it is suppose to do
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        • Verified Purchase
        Never again broan
        Very noisy, used three days in bathroom constant on off replaced with another brand
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        Response from NuToneCustomerSupportJan 5, 2023
        Hi Rodney Adams, Thank you for your review of model 194. We are sorry to hear you had such a frustrating experience with this model. We would have been happy to troubleshoot the issue with you directly. Our Technicians are available to provide support for our product line Monday-Friday, 8:00 AM to 5:00 PM (CST) and can be contacted by calling 800-637-1453.
        • Verified Purchase
        1 found this review helpful
        Went in easy…. A little noisey...
        Went in easy…. A little noisey
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        Noisy
        Very noisy, will most likely be returning it.
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        • Verified Purchase
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        • Verified Purchase
        Blower too noisy, makes wierd noise when heating ele...
        Blower too noisy, makes wierd noise when heating ele
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        Response from NuToneCustomerSupportNov 18, 2022
        Hi Pr333, Thank you for your feedback on model 194. We would like to troubleshoot this issue with you directly. Please call our Team at 800-637-1453. They are available Monday-Friday, 8:00 AM to 5:00 PM (CST).
        • Verified Purchase
        Shouldn't rattle out of the box. Kept it, and found a work-around.
        There's an intermittent rattle while it's running. It's some sort of harmonic vibration, I think. I was going to call tech support about it, but the robo-voice said the wait was 37 minutes. I tinkered with the heater and discovered that the only thing that would make the rattle stop was to put the cover on but *not* screw it down with the four provided screws. I may try fiber washers with the screws; if that keeps the sound away then, at least, I can fasten down the cover.
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        • Verified Purchase
        • Recommended
        After working at initial install, neither of the 2 heaters...
        After working at initial install, neither of the 2 heaters purchased work. They trip for some reason and go off. I paid someone 600 to install these. Very Unhappy.
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        Response from NuToneCustomerSupportNov 17, 2022
        Hi CHRISTINE,
        We are sorry to learn of your experience with the 198 wall heaters. Our Technical Support team is here to help you at 888-336-6151. Please give us a call and we can try to assist you further.
        • Verified Purchase
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        • Verified Purchase
        Limit trips
        I purchased two brand new 198 units and both of them have the same issue. If you set them above 70 they will trip on the first cycle. If you have the cover off they operate fine. I contacted technical support and they said perhaps the blower motor which is not the case, you can feel the air with the cover off 10 ft away. There is either a design flaw with the cover restricting airflow or the limit rating is too low. These were costly for me as well because I had new electric ran from the box for each unit on its own circuit.
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        Response from Broan-NutoneApr 12, 2022
        Hi Cia73, Thank you for your review of model 198. We are sorry to hear you have had such a disappointing experience. Since the issue is not the motor as previously suggested, please call our Technicians back at 800-637-1453 so that we can try to troubleshoot this issue further.
          Heater
          First heater had a defective fan and kept shutting off. This one seems fine and works consistently. Fan is still a bit loud but heating is good.
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          • Verified Purchase
          • Recommended
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            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
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              Showing 1-30 of 82 reviews

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