Hello carecan - thank you for providing a review of your new top-mount refrigerator. We're glad you like how much room it offers. When the refrigerator is new, there is a plastic odor because most components inside are made of plastic. This odor will dissipate with time. Odors can be difficult to get rid of because the refrigerator is an enclosed area. Baking soda will help. Also, as far as the sound, if there is not much in the refrigerator, then we recommend placing some gallon jugs of water inside the refrigerator or freezer (not filled all the way up) to take up empty space. The refrigerator operates optimally when it is three-fourths full. Top freezer refrigerators have holes in various locations on the freezer and fresh food doors and frame so that doors and handles can be reversed. It would be normal for not all of them to have screws in the holes. We hope this helps! Thanks for choosing GE Appliances! NANCYatGEA