I have used this tool twice - it is awesome. Then the charger quit. It appears there is a problem with the Battery fit into the charger (loose). Once inserted a little off it bends the contacts on the battery and charger rendering them useless. Has this been resolved?
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Response from ServiceMar 9, 2016
We are sorry you've had a problem with the charger - we will get in touch with you to see if we can help you solve the trouble.
Customer review from dremel.com
Mar 8, 2016
Charging base stopped working
The charging base (#856-02) to my Dremel 8000 rotary tool has suddenly stopped working. I've also recently replaced the rechargeable battery after the first one failed following perhaps a couple of dozen charges.
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Response from ServiceMar 8, 2016
We are very sorry the charger has stopped working. We will get in touch with you to direct you through the proper support channels.
Customer review from dremel.com
Feb 22, 2016
Charger problem
The tool is one of my favorite. Also have one with the cord that I like also, but the cordless is just awesome. Charger has quit working now. Seems to be a common problem.
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Response from ServiceFeb 22, 2016
We are sorry the charger has stopped working. . . we will contact you directly with some options on how to get a replacement.
Recommended
Customer review from dremel.com
Feb 14, 2016
Charger failed
Thought it was just me. Charger failed. Rarely used the lithium 800 dremel- it charged it maybe 10 times. Then- I believe- a pin broke. Not misused or mistreated in anyway
Love the dremel. Love the attachments. Love the battery. Hate the charger.
Dremel is a phenomenal company and I trust they'll make it right. I'll update my review if they do.
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Response from ServiceFeb 15, 2016
We are so sorry your charger has stopped working . We will contact you with information on how to get assistance from Customer Service.
Customer review from dremel.com
Jan 28, 2016
So what's with the charger?
I've been using Dremel tools since the 80's. I never had an issue with the corded tools other than that cordless would, of course, be so much easier to use. I was surprised when the charger just stopped working. I couldn't find the correct model (856-02) available anywhere but directly from Dremel and then I see that many others are having the same problem.
Has anyone purchased a replacement charger and did it break down within a few years as well?
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Response from ServiceJan 29, 2016
We are sorry your charger has stopped working - we will contact you with you a means by which to get a replacement. The model 8000 - which is what this charger supports has not been manufactured by us for more than 5 years. We do still have as many components as possible to continue to support the product.
Customer review from dremel.com
Jan 11, 2016
Love the tool. Hate the charger, poor quality.
Had the tool for about a year with light use. Generally use it for polishing and trimming my dogs nails. All of a sudden the charger isn't providing a charge any more. Shame too. The charger looks new and I haven't even been thorugh all the accessories that came in the kit.
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Response from ServiceJan 11, 2016
We are sorry to hear the charger is no longer functioning correctly - we will contact you directly and get you some assistance.
Recommended
Customer review from dremel.com
Dec 16, 2015
Charger won't work
The unit itself works well, however after a few full charges the charger stopped working. Not worth buying!
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Response from ServiceDec 16, 2015
We're sorry you've had any issues with our product. We will be contacting you directly with more information.
Customer review from dremel.com
Dec 2, 2015
BATTERY CHARGER QUIT WORKING
GREAT TOOL...BUT UNFORTUNATELY THE CHARGER HAS QUIT WORKING. THIS APPEARS TO BE A COMMON NEGATIVE TREND AMONG MANY UNHAPPY BUYERS. FOR A BIG NAME LIKE DREMEL...ONE WOULD EXPECT A MORE DURABLE PRODUCT.
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Response from ServiceDec 2, 2015
We are very sorry you've had trouble with the charger. We will contact you to work through a solution.
Customer review from dremel.com
Nov 14, 2015
bad charger
i had 800 dremel for a few years only need when electric can be used havent charged very often now geen lite wont come on. have other brands cordless tools and never have i had a charger go bad either faulty or cheaply made
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Response from ServiceNov 16, 2015
We're very sorry you've experienced any problems with our product. We will be contacting you directly for more information.
Customer review from dremel.com
Oct 20, 2015
Yea. Frustrated. My charger is dead
Love my Dremel but do not want to buy another charger, again, especially with so many other cordless options out there. Not to mention it's impossible to find one anywhere locally. Frustrated and don't know what to do.
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Response from serviceOct 20, 2015
Were very sorry you've experienced any issues with our product. We will be contacting you with more information.
Customer review from dremel.com
Oct 15, 2015
Charger has failed
Let me add my voice to the chorus. I'm delighted with the tool ––my first Dremel. The charger has died inexplicably.
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Response from serviceOct 15, 2015
We're very sorry you've experienced any issues with our product. We will be contacting you directly for more information.
Customer review from dremel.com
Sep 6, 2015
Love the tool. Issues with the charger.
I bought one of these and liked it so much I bought three more for Christmas presents for relatives. At least two of the four chargers have failed (mine and my dad's). The other two I don't know about. Very disappointed. How can I give it a good rating when the charger compromises the whole system?
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Response from ServiceSep 8, 2015
We're very sorry you've experienced any problems with our product. We will be contacting you directly for more information.
Customer review from dremel.com
Aug 4, 2015
Charger fails after two uses!
Bought the Dremel Battery driven tool and I admit this is a great tool.
The charger, however, leaves much to be desired. Only after two uses the charger failed. I've been uses my HiTec X4 to carry out my charging needs ever since.
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Response from ServiceAug 4, 2015
We're very sorry you've experienced any problems with our product. We will be contacting you directly with more information.
Customer review from dremel.com
Aug 1, 2015
Charger quit working
The dremel tool is great but the charger failed after 2 charges. I wish I would have looked at the reviews before buying this product with the mentioned charger
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Response from ServiceAug 3, 2015
We're very sorry you've experienced any problems with our product. We will be contacting you directly with more information.
Customer review from dremel.com
Jul 16, 2015
Charger Quit for me as well
Like other reviewers the tool is working great. The charger just quit working though. I have had the tool for years and done quite a bit with it. When the charger stopped I came here to look at the product page but found all the negative reviews. I would recommend the tool but not the charger!
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Response from serviceJul 16, 2015
we're very sorry you've experienced any problems with our product. We will be contacting you with more information.
Recommended
Customer review from dremel.com
Jul 2, 2015
Broken record.
The battery has only been recharged three times and either the battery or the charger has quit working. The tool worked great but due to charging issue, is useless.
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Response from ServiceJul 5, 2015
We are very sorry you're having trouble with the battery/charger. We will contact you to get you some assistance.
Customer review from dremel.com
Jul 1, 2015
Defective Battery Charger
I've used the battery charger once on the 856. Went to charge the battery again and it will not work. Based on the other comments I see on this same issue, this is not an isolated instance. Debating on whether replacing the charger is wise or a complete new tool purchase is wiser. Sounds like this should have been handled like a recall. The tool itself is great but if I can't reliably charge it, what good is it?
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Response from serviceJul 1, 2015
We're very sorry you've experienced any issues with our product. We will be contacting you directly with a solution.
Customer review from dremel.com
Jun 23, 2015
charger is junk
Charger quit working. Prior to quitting had to deal with slow charge and hard to load. Would not recommend. Owned Dremel tools in past and been happy with performance.
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Response from ServiceJun 24, 2015
We're very sorry you've experienced any difficulty with our product. We will be contacting you directly with a resolution.
Customer review from dremel.com
Apr 23, 2015
very useful tool, very dependable.
I have had this kit for several years and the tool works great, have used it in many many applications. The only problem has been the charger, to begin with it became nearly impossible to get the battery unplugged from the charger ??? I was able to align the little strips so the battery could be removed, it worked fine for a while, now either the battery is bad or the charger, I believe it is the charger as I don't get a green light on the charger when I plug in the battery.....I love the tool but the charger seems to be cheaply made.
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Recommended
Customer review from dremel.com
Apr 12, 2015
Great tool but charger is pathetic
We're on our third battery charger for this tool. Avoid this tool based on the charger reliability.
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Response from ServiceApr 13, 2015
We are very sorry you've experienced any difficulty with this product. We will be in touch with you directly to help with a solution.
Customer review from dremel.com
Mar 18, 2015
Charger failed
Tool works very well but the battery charger failed after a few months rendering the tool useless. Very disappointing from a company that has produced consistently good products for so many years.
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Response from ServiceMar 19, 2015
We are very sorry you have had any trouble at all with your charger. . . we will contact you to get you some assistance.
Customer review from dremel.com
Jan 26, 2015
Failed Charger
The tool is really good and works well. Unfortunately the charger has stopped working. The fuse in the plug is fine, and the battery, its just the charger.
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Customer review from dremel.com
Jan 24, 2015
Model 800 is great, but model 856 charger IS NOT!
I have been a happy Dremel cordlesss model user models 800, Stylus (2) and the new Micro. I have also had a half dozen corded models over the years.
My 856 charger just gave up even though the 800 is still going strong - it sounds like this is a systemic issue. Is there anything I can do?
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Response from ServiceJan 25, 2015
We're sorry your charger isn't working. We'll contact you to get you some assistance.
Customer review from dremel.com
Nov 1, 2014
Charger fried
The circuit board fried after 4 months of use. Really bad design.
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Customer review from dremel.com
Sep 13, 2014
Yes another dead charger...
I have had this only a few years and mine too is completely dead. As with other reviews, the tools works well, but this charger is a piece of junk. I am considering replacing the entire unit with something other than Dremel because I am not sure I want to give them my business if the chargers are all bad.
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Response from ServiceSep 14, 2014
We're sorry your charger has failed - We'd be happy to take a look at that and get some assistance for you.
Customer review from dremel.com
Sep 6, 2014
Piece of junk from Dremel
I have a number of rechargeable power tools I have been using over the past 30 years.
All of them still work, though one (famous brand) battery is starting to take a short charge.
The Dremel tool is great, but the856-02 charger just plain died in less than a year of light use!!
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Response from ServiceSep 7, 2014
We sorry you're having trouble and would be happy to help you get some assistance. We'll contact you.
Customer review from dremel.com
Aug 22, 2014
Worked Once...
Purchased a dremel kit a year ago. Just got around to using it a few days ago. Charged the battery one time. Went to charge it again and charger died.
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Response from ServiceAug 25, 2014
We are very sorry you've had trouble - we'll get in touch with you to provide a solution.
Customer review from dremel.com
Aug 7, 2014
Charger Fail
Same as many other review but mine may be the 856 not the 856-2. Either way, still doesn't work.
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Response from ServiceAug 7, 2014
We're sorry your charger failed. . . we will contact you to get you some assistance.
Customer review from dremel.com
Aug 5, 2014
Tool GREAT; battery charger piece of junk!!
I have had only few dremel over 45 yrs. The reason being the dremel itself is quality! Dont need to replace. WHY WHY then do they make a junk charger (or battery??) Is that where they are trying to get us to spend??? I have countless chargers & betteries in my drawer , all useless.
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Response from ServcieAug 6, 2014
We're sorry you're having so much trouble. We'll contact you to get some details on exactly what the problem is.