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Customer Reviews for SunTouch Floor Warming 12 ft. x 30 in. 120-Volt Radiant Floor Heating Mat (Covers 30 sq. ft.)

Internet #100607099

Model #12001230R

Store SKU #1000541387

  • Choose SunTouch mats for easy installation of floor warming
  • Installs under tile or stone, laminate, floating hardwood
  • SunTouch the simple, safe and efficient way to warm floors

Customer Reviews

  • 4.4
    out of 353 reviews
  • 86% recommend this product
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Showing 1-30 of 353 reviews
It does heat the floor lol
Pretty happy, heats the ceramic tile, not as hot as I would like but works.
by
    • Recommended
    Install tip
    you can see in my pictures, the wire has floated to the top of the cement where it wasn't glued. You can also see that the mesh from the heat mat has floated up. HD should allow more the two lines of text for complete, honest review.
    by
      • Recommended
      4 found this review helpful
      Worth the investment and extra effort to install. It’s wonderful to step on my new warm tiles! Ea...
      Worth the investment and extra effort to install. It’s wonderful to step on my new warm tiles! Easy to install. Highly recommend!
      by
        • Recommended
        1 found this review helpful
        I felt the installation instructions could have been a bit clearer to allow a DIYer a more a bett...
        I felt the installation instructions could have been a bit clearer to allow a DIYer a more a better understanding of the installation needs and procedure.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        I have put this in every bathroom I ever re-do. I even put this in my apartments. I like the simp...
        I have put this in every bathroom I ever re-do. I even put this in my apartments. I like the simpler thermostat better—has less bells and whistles, and we can all do with less bells and whistles in tis modern era. People love the warm floors next to clawfoot tubs and showers and toilets! I hope they keep carrying the easy mat style. I always use a four gang box and then put in a single gang mud-ring over the top. Once I used a single gang box only at 5 feet and it worked OK, just a little crowded. I have this in a beach cottage I built too, and it is deluxe as heck!
        by
        Response from WattsWaterApr 3, 2019
        Thank you for your positive rating. We really appreciate the feedback and if there is ever anything we can assist with please feel free to contact us. Watts
          • Recommended
          7 found this review helpful
          doesn't radiate out
          Had this installed this summer and love it. My only issue is that i was told the heat would radiate to the surrounding tiles so i didn't need to install on the whole floor. Not true. The tiles adjacent to where this is installed are cold as ice (figuratively). For the cost, i would have easily place it on the whole floor instead of the areas i thought i needed.
          by
            • Recommended
            15 found this review helpful
            Worked as advertised. Contractor did not have any issues with installation. They were able to p...
            Worked as advertised. Contractor did not have any issues with installation. They were able to pour leveler right over top and then placed the thin-set and tiles without any issue. Seemed like easy install for experience contractor. I've had the floor heat on for about two weeks with the temp set at 76 degrees with the suggested digital thermostat. Its keeping the ceramic flooring nice and warm. I will buy again when I do the second bathroom.
            by
            • Verified Purchase
            • Recommended
            7 found this review helpful
            Very Disappointed!
            I just purchased this item and had it professionally installed by my tile setter during my master bath renovation. Everything was installed correctly and the unit does work - but just barely! Even with the thermostat set at 90, it has barely warmed the initial coating of thin set mortar after nearly 5 hours of operation. There is NO way it will warm the floor when temperatures are actually cold. Unfortunately, this is an item that cannot be replaced once installed. DO NOT waste your money on this product - spend a little more and get a quality floor warmer.
            by
            • Pro
            15 found this review helpful
            Warm Toes all Winter!
            Great product, works well and I love the warm toes - no regrets there! I liked that you could cut and re-arrange where the heating sat Three things to be aware of: 1. You have to be VERY careful not to damage the wires. 2. The wires can make placing the tile uneven so you need to have fairly thick grout and lay the tile without your own weight on it. Obviously if you have a large area to cover, this could be difficult if you're laying from the center of the room and work yourself into a corner. 3. The instructions specifically say that the circuit should be 15 amps where my electrician said it should be 20 amps. You might want to calculate your load and clarify before you install.
            by
            • DIY
            • Recommended
            8 found this review helpful
            Somewhat easy to install, keeps tile warm
            Installed this during a bathroom remodel. I laid the mat to cover the high-traffic areas and cut one section on the end and flipped it around for coverage in front of the vanity. The directions are thorough. I used just a multimeter and kept good tabs on the OHMs. To protect the mat from the trowel cutting the wire while laying, I covered the smooth ends of my trowel with duct tape. This seemed to work well. I smoothed a skim coat over the mat then used a 1/4" trowel to lay the base. For areas with no mat under the tile I used a 1/2" trowel. This helped keep the tile level whether over the mat or not. Difficulties I ran into was the mat coming up with the thinset when I was smoothing the skim coat over. I learned to keep the trowel at an angle and not pull it straight off. The double-sided tap was helpful but thinset is sticky. Also, get the mat as flat as possible so it does not bunch up while you are skimming it with thinset. The last problem I had was my 'key tile' was on the mat which had covered the mark I had on the floor. Keep this in mind and plan that key tile well. It draws only 1.5 amps but I wired a sole 20 amp circuit for the mat and a GFCI outlet. I did not wire the thermostat for the mat as a load off the GFCI as the thermostat GFCI and outlet GFCI would trip each other. The mat takes about 10-15 minutes to warm the floor. I have never been on a heated floor and it does not get too hot. It is a little warmer than a wood floor. Nonetheless, it is much better than cold tile. I can certainly feel a major difference when I step on a heated mat area versus a non-heated area.
            by
            • DIY
            • Recommended
            19 found this review helpful
            Works great
            Kids came home for Christmas and loved the new floor in the guest bathroom. It takes a long time to heat up over the concrete basement subfloor, but it is nice when it's ready. Keep your thinset thick. My tiles aren't perfect along the edge of the mat. You need to build up the area around the mat. Also, I didn't dig deep enough holes in the concrete subfloor. for the thermostat or the connections and they required a lot of building up thinset around them.
            by
              • Recommended
              8 found this review helpful
              most comfortable room in our home!
              My husband and I love our radiant floor. I wish we would have installed it throughout the rest of our home. It is so wonderful to put our feet on a warm, cozy floor. Highly recommend. We installed with the digital programmable thermostat.
              by
                • Recommended
                2 found this review helpful
                Bathroom floor
                Great product. Easy to instal. Kind of expensive for what you get. Need to buy a lot of extras.
                by
                • DIY
                • Verified Purchase
                • Recommended
                1 found this review helpful
                Our bathroom remodel!
                Home depot designed, provided ALL materials, and were very helpful all the way from start to finish!!
                by
                • Pro
                • Verified Purchase
                • Recommended
                floor heat matt / installation
                This is a great product. I would recommend laying it in with thinset before you tile, trying to do it in one step was nearly impossible for me. I pulled up the few tile I set and just put a coat of thinset over the whole matt. The next day I went in and tiled the floor and found it much easier to keep the floor level with out worrying about damaging the heating wire.
                by
                • DIY
                • Verified Purchase
                • Recommended
                4 found this review helpful
                It works and it's easy to install!
                I installed this in a small master bath over Hardibacker and followed with self-leveling cement before I tiled. Only needed 5 ft but went with the 6ft and cut the mesh, which was a good move. Install the mat and worry about the power and thermostat later. For the price, it is well worth it even if you mess up. I fished the wiring up the wall because I knew I would need to run power from the outlet receptacle, which works out fine because the mat only pulls 180 watts!. That's nothing even on a 15 amp shared fuse like mine. Remember not to cut the actual blue power cord/heating element. I installed large format tiles on top so I decided to use the self leveling to save me a headache later but you could install directly if you prefer. Sure the floor level comes up but in older homes like mine, there's not much that can be done. Despite the depth of the finished floor (1/4" self leveling underlayment cement, 1/2"thinset, & 3/8" tile), it only took about 15 min before I could feel the heat. At first I thought it didn't work, but it takes a little while to heat so be patient and enjoy the fruits of your efforts. Couple notes: As long as you have a multimeter and test for resistance regularly, you don't need the loud mouth gadget. If you're a pro who will install these often then it might be worth the investment. Also, the thermostat and sensor come separately so don't forget to purchase that and install the sensor before you cover the mat.
                by
                • DIY
                • Recommended
                43 found this review helpful
                Perfect for under ceramic tile
                The warming mat looked and installed as advertised. It is designed to use minimal electricity. This product was reasonably easy to install under ceramic tile and we added an on/off switch so that the product can be turned off during the summer months. We installed it in the laundry / mud room area in front of the washing machine and dryer. It will warm the floor during laundry days on cold winter nights.
                by
                • DIY
                • Verified Purchase
                • Recommended
                16 found this review helpful
                Warming up to this mat
                I installed this mat under the tile floor of a new bathroom I'm building. It is a well-made product and the instructions are very clearly written for even the beginner DIY'er. Follow the directions and be careful during the installation and you'll enjoy warm feet for years.
                by
                • DIY
                • Verified Purchase
                • Recommended
                26 found this review helpful
                do not bother
                When renjvating my house we ripped out the ikd bathroommfloor and had to replace the heated flooring. Thisnone seemed be good, it is not! It bareky even makes the floor feel any dofferent, DO NOT IMJSE THIS ONE FIND A BETTER ONE
                by
                Response from WattsWaterFeb 6, 2024
                We are sorry your experience was not as desired with your installation. We would like to see how we can help your floor perform better, reach out to our technical support team to see how we can help you with your system. Toll Free: 1-888-432-8932 Watts
                  • Recommended
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  The heat off this mat is wonderful! Our kitchen is now the warmest room in the house; such an improvement over the 2 kick heaters we had. There are probably easier mats to install -- we worked with our contractor to lay it out and learned some tricks about using spray glue and a hot glue gun to make sure everything stays down -- but he swears this is the best mat of all he has tried. And since we poured self-leveler on top it made tiling over it very easy. So far we are really pleased.
                  by
                  • Verified Purchase
                  We did not know that this came in different sizes and couldn't be cut.
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  This review is about the mat I bought 13 yrs...
                  This review is about the mat I bought 13 yrs ago. Does the job pretty well. I installed it in the shower floor. Works wonders on a marble stone. I only had to replace the thermostat once over the years. Hopefully the two mats I recently bought will last at least the same number of years.
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Works as described for our small bathroom floor. Note...
                  Works as described for our small bathroom floor. Note that the heat doesn't spread beyond the area where you install it by more than an inch or two. We were aware of this, but if I could do it over, I would have moved it a little farther from the wall and closer to the vanity. As it is my toes land on the cold part when I brush my teeth.
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
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