We apologize that your thermometer is reading inaccurately but we would be happy to assist! Analog thermometers may need to be calibrated from time to time or even just after purchasing the product. The pointer may move during shipping, causing the thermometer to read inaccurately. If the thermometer is reading incorrectly, compare the reading to a known accurate thermometer. Let both units adjust for at least three hours. Depending on the product, there may be a knob or screw on the back of the thermometer to calibrate the temperature. If the new thermometer continues to read inaccurately, adjust the pointer by turning knob or screw on the back of the unit in the appropriate direction.
If there is no knob or screw for calibration, you will need to adjust the pointer by hand. If the temperature reading is too low, slowly push the needle up to the highest temperature and then slowly let it follow your finger back down until the needle stops on its own. Never let the needle swing back wildly on its own as this can permanently damage the thermometer. When the needle stops, it will stop a degree or two higher than where it was originally set. Repeat this process until the needle stops at an accurate temperature reading. If the thermometer is too high, follow this same process only pushing the needle down to the lowest temperature.
For further assistance, please reach out to our support team via live chat or email request on the AcuRite Support website.
Have a great day!
Haylee
AcuRite Support Team