We're so sorry you had this experience! Because our paint doesn't have anti-freeze or other toxic chemical solvents, it is more susceptible to freezing. We do our best to monitor weather conditions before shipping, and use safeguards to avoid freezing. Unfortunately, some parts of the country experienced unexpected severe freezing weather, making this unavoidable. We'd love the opportunity to replace your product so you can carry on with your project, and have a great experience with our premium Zero VOC paint . Please email us if you're willing to give us another try! customerservice@colorhousepaint.com