The product itself seems fine & shipped quickly, although we didn't install it since we could immediately see that the spout appears silver (that's the best I can come up with). It doesn't even match the base. The faucet, air gap & soap dispenser I have are all "stainless steel" and don't match perfectly but work. This product doesn't even come close!! I'm wondering if their brushed nickel is actually more like stainless steel.... That said, I love the shape & design of it & it goes well in style with my Delta Trinsic faucet - except the color.