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Customer Reviews for GE 1.6 cu. ft. Over the Range Microwave in Black

Internet #204516066

Model #JNM3161DFBB

Store SKU #1001397113

Customer Reviews

  • 4.3
    out of 267 reviews
  • 90% recommend this product
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Showing 1-30 of 267 reviews
Weak Handle
The door handle just broke this morning after just one year. It's made of cheap plastic and you can clearly see the weak spots.
by
    No power
    No power, it’s been sitting in a remodeled home till we could finish it for my daughter. When we surprised her with the beautiful home, the joke was on me, when she said the microwave doesn’t work!
    by
    Response from GE_Appliances Aug 16, 2019
    Hello Liz - We're sorry to hear of your microwave situation. For further troubleshooting assistance, please send an email on our “contact us” page at: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. Otherwise we recommend contacting GE Factory Service at 1-800-432-2737. Thanks for your feedback and for choosing GE Appliances.
      Does the Job
      We bought this microwave to replace a 15-year old GE that finally gave out. This model appeared to be an updated version of our old one, adding a turntable. We don't do any real cooking in it and didn't need anything fancy, and this model fit the bill. The only thing we don't like is that the timer beeper doesn't shut off until you press the Cancel button. Otherwise, it's quiet and plenty powerful for our everyday needs.
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      • Verified Purchase
      • Recommended
      3 found this review helpful
      So far, so good!
      Just had this installed by Home Depot to replace a 5yr old GE that died. This model is the non-vented version of one that got a "Best Buy" rating on CR. We didn't want the sensors and other gadgets so this model fills the bill. We like the surface lighting better than our previous unit. The control panel is dark and harder to read. We think that GE should offer a 10yr magnetron warranty like other manufacturers as a $59 Walmart microwave has the same 1 yr warranty. We bought the 5yr Home Depot extended warranty just in case.
      by
        • Recommended
        3 found this review helpful
        Best microwave ive ever used.
        No words can explain how good this microwave... its super powerful And gets the job done.
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          • Recommended
          replacement - unsure if this one is good.
          we like the features, but this is our second one, the first one did not last long.
          by
            Cannot be muted
            Basic microwave, but it cannot be muted. Also it’s range fan is fairly weak.
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              My New Microwave
              Very nice microwave - received as a gift...I love it
              by
                • Recommended
                Lots of features
                Excellent product - well known brand - easy to use
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                  • Recommended
                  Shorted out/broke after only 3 years
                  Product worked fine until it inexplicably shorted out and broke after barely 3 years of use. My previous over the range microwave, by Magic Chef, lasted 15 years.
                  by
                    Ok microwave
                    I would love to say it’s awsome, but can’t. Very few features, cheap construction, small interior. Most microwaves I have seen the glass plate is even with the bottom. This one is a 3/4 inch above the bottom. Making inside even smaller. No rack, touch panel doesn’t feel very sturdy. I will be hopeful it last as year. This was what my insurance paid for.
                    by
                      Love everything about it!
                      It came with our new house! Works perfectly! Would recommend to anyone!
                      by
                        • Recommended
                        Pretty nice
                        This is my first over-the-range microwave. It works pretty well and I like the color (silver). My only complaint is the lighting is not very bright. When I'm working in the kitchen I have to put a couple other lights on to see what I'm doing. My old hood was so much brighter.....
                        by
                          • Recommended
                          NOT impressive!
                          These are installed overhead (above range). The steam from anyone cooking on the stove-top warps the microwave door horribly.
                          by
                            Powerful!
                            I got this new microwave to replace my old one and I didnt expect anything different. I discovered to my surprise that its more powerful than my previous. The vent feature is nice too.
                            by
                              • Recommended
                              Microwave died after 2 years
                              1 year warranty, dead after 2 years. Pretty frustrating.
                              by
                                Issues Already
                                We purchased this microwave to go over our stove. It worked great for a couple of years and now it has already quit working. Its not even 5 years old yet! GE only supplies a 1 year warranty... that should have been a red flag
                                by
                                Response from GE_AppliancesNov 3, 2017
                                Hello. Thank you for taking the time to write your review on your microwave. This is not the evaluation we would expect to hear and we regret your experience. We will share your feedback with our product quality team.
                                  Great features
                                  Performs well and very quiet. The surface light shines very well.
                                  by
                                    • Recommended
                                    Color we liked
                                    Just bought last week. I have owned 3 other GE similar Microwave ovens and do not like the way you changed the button locations and changing mounting dimensions made it very difficult to change out oven.
                                    by
                                    Response from GE AppliancesMay 17, 2017
                                    Hello and thank you for taking the time to write your review on your microwave. While we’re glad to know you love the appearance of your new model and are happy with the value, we regret the installation was not easier and that you are not pleased with the location of the pads on your new model. We will share your feedback with our product design team. We always like to hear what our customers have to say.
                                      • Recommended
                                      easy install
                                      just bought easy to understand directions simple easy install .
                                      by
                                        • Recommended
                                        very nice looking easy to install
                                        i'm superintendent in a university this is the product i order for the dormitory
                                        by
                                          • Recommended
                                          Quite!!
                                          I love it. Its so nice and quite. I took off one star sense the popcorn button is hard to figure out.
                                          by
                                            • Recommended
                                            A quiet running micro !!!
                                            This in my 2nd GE Micro. (I damaged 1st one, after 6 years, not GE's fault). I like this micro, similar to old one, but not as loud when running. The light on stove is nice & bright. I love the timer choice. ( the buttons are a little harder to push, but might be because I have RA in hands.)
                                            by
                                              • Recommended
                                              Great features.
                                              Nice microwave. Easy to figure out the features. Great price.
                                              by
                                                • Recommended
                                                Good solid microwave that is worth the money
                                                Good solid microwave. This is the second GE microwave that I have owned and they are very solid working machine. I would consider getting another of these units.
                                                by
                                                  • Recommended
                                                  Best microwave
                                                  This microwave surpassed my expectations. I love every feature.
                                                  by
                                                    • Recommended
                                                    I love this microwave
                                                    It is large and knows all kinds of food, is perfect above the stove and extractor plus is fat, has light and very easy to handle. I'm in love with this microwave.
                                                    by
                                                      • Recommended
                                                      Good form but poor function
                                                      It fits the spot perfectly, looks great, however we are dissapponted in fuction. The recirculating fan is asthmatic but noisy. The oven itself burns the center of whatever we cook
                                                      by
                                                        Quiet and efficient
                                                        Had all the features of previous GE microwave but works quieter and faster
                                                        by
                                                          • Recommended
                                                          good features for the price
                                                          I replaced an 20 yr old microwave and chose this one because the turntable can be turned off. The only problem is one of the light bulbs burnt out in less than 6 months.
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                                                            • Recommended
                                                            Showing 1-30 of 267 reviews