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Customer Reviews for Orbit 1/2 in. x 18 in. Flex Riser

Internet #100126627

Model #37321

Store SKU #449371

  • Ideal for placing sprinkler heads in hard-to-reach areas
  • Sprinkler riser with flexible tubing design with easy bending
  • Durable PVC construction and resistant to corrosion and chemicals

Customer Reviews

  • 2.4
    out of 39 reviews
  • 8% recommend this product
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Showing 1-30 of 39 reviews
Stay away!
They pop apart and flood your garden. Have to dig up hundreds of dollars of work to replace.
by
Response from OrbitIrrigationOct 25, 2023
Hey Michael, I'm sorry to hear that these risers did not hold up once in use. Our Orbit support team is happy to discuss your water pressure level and recommend a set-up that will work for your watering needs. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
    Absolute GARBAGE - stay away
    use anything else. These WILL fail. All of them. They come apart at the ends and waste water, make a mess, and require you to dig EVERY one of them up and replace them with something else. All the other reviews saying the same are true. The others I assume were either paid or they havent used the product at all or long enough for it to fail. They are expensive, dont work, and cause more work in the end. Why not charge a dollar or two more and make something worth selling?
    by
    Response from OrbitIrrigationAug 24, 2023
    Hey there, I'm sorry to hear that this riser did not hold up for you upon installation. Our Orbit support team is happy to recommend a part more suited to your needs. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
      Works great until it doesn't! Flawed design.
      End blew off after 3 years. 18" riser. Retainer just press fits into vinyl tube. Nothing prevents it from popping out. Retainer should have a barb. "Thank you for the feedback. Please feel free to contact our Support team at 1-800-488-6156, and we'd be happy to help in any way we can. " - sure you can send out a crew to locate and dig up the rest of the pipes before they blow. How about fixing the product? Max is 100psi - I'm lucky to get 35psi.
      by
        3 found this review helpful
        After several months underground, the vinyl hose loosens around its connector and easily slips of...
        After several months underground, the vinyl hose loosens around its connector and easily slips off, requiring dig up. The vinyl hose also kinks easily, reducing or stopping water flow. This item is unsuitable for its intended use, but it looks good when new, and there is no warranty.
        by
        Response from OrbitIrrigationJun 25, 2019
        Thank you for the feedback - we appreciate your input. Please feel free to visit https://www.orbitonline.com/help_center or contact our Support team at 1-800-488-6156, and we'd be happy to help in any way we can. OrbitIrrigation
          2 found this review helpful
          Hard to find in the store! help couldn't locate but luckily found!
          by
          • Verified Purchase
          by
          • Verified Purchase
          by
          • Verified Purchase
          Rubbish!
          Product leaked as soon as water was turned on, all connections tight. Home Depot should be ashamed selling such a flawed piece of junk!!! Proudly made in China.
          by
          Response from OrbitIrrigationJan 5, 2024
          Hey Gordon, I'm sorry to hear that this riser leaked once it was put to use. Our Orbit support team is happy to help determine the cause of any leaks you encounter and discuss a solution that works for you. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
            Installation of 1 hose leaked badly and caused wasted time and money, The other is working, at least no soil welling up with water.
            by
            Response from OrbitIrrigationDec 21, 2023
            Hey there, I'm sorry to hear that one of these risers leaked upon the installation of a hose. Our Orbit support team is happy to help determine the cause of this leak and help find a solution to your problem. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
            • Verified Purchase
            by
            • Verified Purchase
            this fix literarily took less than 3 minutes!
            by
            • Verified Purchase
            Just what I needed. I actually just use this to screw in and turn the water on to clear the line of dirt, and then off, and replace with sprinkler head. This way the hole doesn't fill with water and drain dirt back into the pipe.
            by
            • Verified Purchase
            We had to move a sprinkler head & this extention is perfect for the job.
            by
            • Verified Purchase
            Don't use !
            Unfortunately the other reviews that revealed the problem were written after my installation (2019). Mine failed in early 2023 , so they lasted about 4 years. Luckily I only used 3 of these on my 20 sprinkler heads. Nothing like digging up faulty risers in Texas summer.
            by
            Response from OrbitIrrigationAug 10, 2023
            Hey there, I'm sorry to hear that these risers eventually failed on you. Our Orbit support team is happy to discuss our warranty policy and process with you and suggest a different product if you'd rather try something new. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
              Worst sprinkler riser ... do not use!
              I have had about 5 of these just have their nuts on the end pop off... out of maybe 14 heads. I am going to need to replace all of them. SO much digging. Ugh.
              by
              Response from OrbitIrrigationAug 8, 2023
              Hey Joel, I'm sorry to hear that these riser did not hold up once they were installed. Our Orbit support team is happy to help when you encounter problems with the durability of our products. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                The plastic connection broke and it leaked at installation. ...
                The plastic connection broke and it leaked at installation. Could not fix it, then it broke away from tubing. I ended up cutting off the broken end and just using it as a drainage tube. Waste of money.
                by
                Response from OrbitIrrigationJun 15, 2023
                Hey there, I'm sorry to hear that you experienced leaking using this riser. Our Orbit support team is happy to help resolve any issues you may face regarding leaks. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                • Verified Purchase
                1 found this review helpful
                by
                • Verified Purchase
                Worked perfectly for an inground sprinkler repair. I conducted recently....
                Worked perfectly for an inground sprinkler repair. I conducted recently. I would buy again we needed.
                by
                • Verified Purchase
                Failed during initial pressure test. Do not buy.
                Absolutely garbage product. Failed during initial pressure test. The inner tubing is not attached with a barb and is not clamped in any way. The most this can handle is about 30PSI even though it's rated to 100psi allegedly. Just gonna have to buy elbows and do it the old fashioned way.
                by
                Response from OrbitIrrigationMar 25, 2023
                Hi There, I am sorry to hear the Orbit Flex Riser Failed during a pressure test. Our Orbit Support team would be happy to assist you, We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                  1 found this review helpful
                  Comes apart easily
                  Installed as a sprinkler riser. First one failed after a week. Tried a second one and it failed after 2 watering cycles. Comes apart at the press fitting as other reviews state. Junk. Do not use these.
                  by
                  Response from OrbitIrrigationMar 7, 2023
                  Hey there, I'm sorry to hear about your experience with this riser. Our Orbit support team would be glad to recommend something more suited to your needs. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                    1 found this review helpful
                    Failed after few hours under pressure
                    These are garbage. I bought 4 and 2 of them failed on me in span of few hours. Both failed the same way, the pressure fitting is a joke. DO NOT BUY, or your back yard will flood.
                    by
                    Response from OrbitIrrigationNov 21, 2022
                    Hey there, I'm sorry to hear that you were not satisfied with these risers. Our Orbit support team is happy to help if any of our products fail. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                      1 found this review helpful
                      will fail do not use
                      materials will fail and you will have to do over, poor quality materials for the application
                      by
                      Response from OrbitIrrigationOct 26, 2022
                      Hey there, I'm sorry to hear that you were not satisfied with this flex riser. Our Orbit support team is happy to help when you run into issues with the materials failing. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                        1 found this review helpful
                        Not worth putting in the ground as they only last a season or two
                        At first, I thought these were great... I was converting very outdated brass heads to rotary nozzles which require a taller body to accomodate the new rotary heads. I bought these I could place the taller bodies deeper into the ground as they were too tall when attached to the risers and I have a very mature yard where I can't bury the water pipes any deeper in the ground. For the first year, everything was great. However, after a year or two, the hoses separate from their connecors and cause massive leaking and sometimes little to no water coming out of the head. The connections are internal and cannot be restored or corrected, so they have to be replaced. If you want to keep digging the same heads up, year after year, to replace the hoses, then these will work fine for you. However, if you want a more permanent solution, I suggest using Rainbird 1/2" Swing Pipe, the correct elbow/inserts and band clamps. I started replacing these blue extensions with stronger homemade versions and have not had to replace any in several years now.
                        by
                        Response from OrbitIrrigationAug 7, 2023
                        Hey there, I'm sorry to hear that these risers did not meet your expectations. Our Orbit support team is happy to help when you have concerns regarding the longevity of our products. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day. OrbitIrrigation
                          1 found this review helpful
                          Worked exactly how I wanted it to....
                          Worked exactly how I wanted it to.
                          by
                          • Verified Purchase
                          by
                          • Verified Purchase
                          It is listed as a riser but will not stand...
                          It is listed as a riser but will not stand up on it own.
                          by
                          • Verified Purchase
                          I wish I had read the reviews before I bought and installed these. Just like everyone else, I ha...
                          I wish I had read the reviews before I bought and installed these. Just like everyone else, I have now had to dig up my sprinkler system and replace these with the regular PVC risers because the joint failed and began leaking. Seriously, do not buy these, they are horrible.
                          by
                          Response from OrbitIrrigationSep 3, 2019
                          Thank you for the review. Please feel free to visit https://www.orbitonline.com/help_center or contact our Support team at 1-800-488-6156, and we’d be more than happy to help in any way we can. OrbitIrrigation
                            Unfortunately, this flexible riser will not work under significant pressure and the connection wi...
                            Unfortunately, this flexible riser will not work under significant pressure and the connection will separate after any significant use. If you have low pressure, they might work. I spent last weekend digging up and replacing my sprinkler heads with these and I will spend this weekend digging them up and replacing them with regular pvc fittings. The manufacturer should provide a limitation on the product for a pressure rating - but then again, that probably would have prevented me from buying them. There is a reason that they come with no warranty.
                            by
                            Response from OrbitIrrigationSep 4, 2019
                            Thank you for the review. Please feel free to visit https://www.orbitonline.com/help_center or contact our Support team at 1-800-488-6156, and we’d be more than happy to help in any way we can. OrbitIrrigation
                              These work great when you need the flexibility to move...
                              These work great when you need the flexibility to move a sprinkler head but they do pinch easy restricting water flow so you have to be very careful when backfilling dirt around the head. I also had a few of the plastic hoses disconnect from the threaded end, so I would ha e extras of these on hand.
                              by
                              • Verified Purchase
                              1 found this review helpful
                              DO NOT fall for it
                              Seems like a great idea until a bunch of them (about 1 in 5) blow out because the clamp is weak. I get that they can’t or shouldn’t hold under a lot of extra pressure but considering most water supply is at 100ish they should have been engineered to 150.
                              by
                              Response from OrbitIrrigationJun 19, 2018
                              jporange, the typical household has a water pressure of somewhere around 40-50 PSI. If your water pressure is significantly higher than that, you may want to look into solutions that will help you avoid having to regularly replace sprinklers or irrigation parts. Please contact our Support team at 1-800-488-6156 and we'd be more than happy to do all we can to help. OrbitIrrigation
                                Showing 1-30 of 39 reviews

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