Hello,
Thank you for taking the time to write a review. We regret to hear that your microwave has stopped heating. Please contact our Consumer Service Department at 1-800-263-2629 so that we can open a file and discuss the situation to see what we can do for you. Please make sure you have the model number, serial number and a copy of the proof of purchase ready when you call. If you would prefer to communicate by email please send the required information and include your contact information including full address to Consumerservice@danby.com.
Sincerely
Ann H
Consumer Service