I have been using the previous model of this same refrigerator in a different residence and the ice maker works perfectly. This model sprays crushed and cubed ice all over the floor. Why would Whirlpool put this inferior ice maker into their newest product when the older model was great? I had the repairman look at it, and he said that there is no way to fix it. Whirlpool needs to make a new part, and as far as he knew, they were not working on it.We use a plastic container, trying to squeeze it to fit over the dispenser, covering the gaps with our fingers, but some ice usually manages to escape. Since we have a new laminate floor, having melted ice on the floor is a problem. We are careful, but when guests come over, there is always a mess to clean up. I don't understand why Whirlpool would put out a product with such an obvious problem. The ice maker is an important feature for us, so this really spoils the quality and value of the entire product, in my opinion. I would rather pay more and have an ice maker that works adequately.
poorly designed ice delivery