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  • Very bad tech support to help with problems!
  • December 11, 2013
  • I found that their tech support was very poor. For two days I tried to get answers to problems I was having with this product. However, even though I was told by two diff more details...
  • By: DKMc
  • One Reason Why The Remote Mode May Not Work
  • December 18, 2010
  • Verified Purchase & Recommended Product
  • The burner assembly was shipped to me three days ago. One log was broken, but HD customer service said a replacement would be shipped. I placed the pieces of the broken l more details...
  • By: chgchug129
  • Wondeful Gas Log set
  • February 05, 2011
  • Verified Purchase & Recommended Product
  • I researched for days and compared prices and specs everywhere. I am very amazed by the great value of this set. It looks beautiful and works perfectly too . The remote i more details...
  • By: OLH1
  • Love the fireplace.
  • January 24, 2011
  • Verified Purchase & Recommended Product
  • This Fireplace log set is just what we wanted. The gas installer said it was the best looking he'd ever installed. I opened the damper in the chimney and ran it on high f more details...
  • By: 28751
  • Realistic
  • February 05, 2008
  • Verified Purchase & Recommended Product
  • We own a 1700 sqft split level home and these logs heat our basement and 1st floor nicely. The remote has made turning the flame on and off extremely simple. It was easy more details...
  • By: SKSB
  • February 20, 2011
  • Verified Purchase & Recommended Product
  • The first units gas regulator did not work. I called their customer service and they sent another unit out within one week. On the second unit a switch was broken and the more details...
  • By: jameslee3
  • realistic
  • January 24, 2010
  • Verified Purchase & Recommended Product
  • Overall, a good product. It looks nice, throws enough heat to warm the family room, kichen, and keeping room. I'm having some trouble right now with the flame going out a more details...
  • By: Sammydawg
  • love it
  • January 11, 2012
  • Verified Purchase & Recommended Product
  • with patience and creativity I now have an awesome gas fireplace..install batteries on front of grill FIRST, and put front legs up on a piece of tile or similar product s more details...
  • By: Babs
  • We would order again
  • October 31, 2012
  • Verified Purchase & Recommended Product
  • We ordered the logs and when it came, two logs were broken and the remote didn't work, so we called and 2 logs were sent but they were the wrong logs and no w more details...
  • By: imalady
  • Great value, great item
  • November 05, 2013
  • Recommended Product
  • Before I purchased this item, I read many reviews on Home Depot website. Although some purchasers had negative comments about installation sheets (very hard to decipher b more details...
  • By: Debb